Luigi123

That’s just a warning to remind you that you need to start renewing your account to maintain it actively by logging into the cPanel aleast 30 days before it gets suspended. If you cannot login to cPanel, then it is likely that your account was suspended for inactivity if it has been over 30 days. Use the renew script https://www.heliohost.org/renew/ to reactivate your account.

Our root admin, Krydos will have to get that for you instead and there’s no other way for users to get it themselves. Escalating

Thanks for reporting this to us! Escalating to our root admin, Krydos to take a deeper look at this to see what’s going on.

Awesome, let us know if you have anymore questions!

Let’s see what Krydos has any ideas since he knows about that. Escalating

This support request is being escalated to our root admins.

This is Krydos question which he will be happy to assist you regarding your request. Escalating

It’s archived Escalating

Indeed and your username is globwrld not salim62 Escalating to get your account unarchived.

This support request is being escalated to our root admins.

Okay, I'm going to escalate this and a root admin will review your response to the usage question and make decisions. Escalating

This support request is being escalated to our root admins.

Heliohost time is currently in UTC and the solution why the system automatically chooses Johnny for you because I think the signup button may already have reset it and there’s only some spots left until it closes again and wait for the next reset at midnight. Apparently not many users going for Johnny because he is our slowest server and only meant for experimenting and testing, it’s not actually creating a website on a stable hosting. Except for Tommy he gives away free accounts too, but it’s always high demand that they fill in seconds every day. You literally have to get to the server select screen then mash F5 repeatedly right at midnight UTC and hope you see the button. It's basically a lottery. Many people have to try for a few days before they get one. Again, if you can’t stay up at night then your best option is to become a donor to request a server move to Tommy for faster to avoid waiting in line.

You have to be a donor to request a server move to Tommy faster rather than waiting for signups to reset at midnight UTC. If you’re a donor then please provide us your transaction ID so we can verify it you’ve donated and after that we’ll move your account along with the files you may have over to Tommy.

I gotta say that load and performance issues are normal for Johnny though. That server is meant for experimenting and testing, it’s not actually creating a website on a stable hosting, so it sacrifices stability and uptime to let more users have an account and the flexibility to run what they want. If you need a better production server that works like’d you expect (i.e. I want to get a best reliability server and be running it smoothly all times) I would suggest that you move to Tommy server. That server is our production server to use and we much more tightly control the load on Tommy to ensure it has good uptime.

This support request is being escalated to our root admins

This support request is being escalated to our root admins

That script seems to be giving password errors to a lot of people lately. It usually happens when the server is down due to load. But as of you, the other users were also saying that they could still login through cPanel but if the load exists then all users wouldn't be able to login. Anyway, your domain has been manually changed and it should start working in the next few hours or so.

I don’t see anything wrong with your account, it’s active and ready to go. If you still see the suspension page please clear your browser cache.

Unblocked again with the same reason what Wolstech was mentioned earlier.

You got blocked because you didn’t enter your cPanel password correctly. Make sure you type it right to avoid it from happening again and if you forget your password, reset it.

I thought the cPanel password system is a slight issue when they were not able to reset it and that's why I gave them that link cause I thought that would only work lol

I thought the cPanel password system is a slight issue when they were not able to reset it and that's why I gave them that link cause I thought that would only work lol

That account doesn’t exist in our system.

Have you tried using this link to reset your password? https://www.heliohost.org/reset/