wolstech

You don't need to pay the negative balance to move back to Tommy (though if you ever want to move to Morty again that negative balance will be subtracted from the Morty purchase). Do you want me to just move you to Tommy now?

You should be able to go the "Web Application Firewall" page in Plesk and turn them off. There is a box where you can enter those rule numbers to disable them. It should work as long as the settings save successfully. If you're receiving an error that you don't have permission to restart Apache, this is normal (Apache restarts are controlled by time on our servers and cannot be initiated by a user). Apache restarts every ~2 hours, so the rules may take up to 2 hours to take effect once you disable them. Users have successfully disabled these on our other servers, so it should be working. If you're still unable to get them to disable using the above methods, please let us know and we'll take a deeper look as to why you're getting an error.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Backups must be unpacked and restored manually. If your backup is a plain .tar.gz containing only files (a Johnny crash archive), it can be opened in any standard archiver and the files extracted. If it is a Plesk backup, please see see https://wiki.helionet.org/Account_Backups#How_to_Extract_Your_Account_Data_from_the_Backup_File for information on how to find and use the contents. Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is a specific database you need that you don't have a backup of, let us know exact details of what you're looking for (such as database and table names) and we can take a second look to see if it can be recovered. Database recovery is both unlikely and not guaranteed. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Fixed missing DNS zone. It should be available shortly.

PHP is working properly on your account. If you're seeing a file download when you visit your domain, please clear your browser cache (this weird download caused by the software that was previously installed, which was broken). I created a test index.php that shows phpinfo and it is working properly. Also, please be aware that your account is from 2019. When we see these old accounts that transferred from cPanel, we typically recommend resetting it and starting over to fix all the strange bugs they can have. Note that a reset will also require you to change your domain as well since domains ending in heliohost.org are no longer available to users.

Your domain cannot be added because the associated account has been refunded.

https://helionet.org/index/topic/67845-hh382360-refund-request/

Fixed missing DNS zone. It should be available everywhere shortly.

An invite has been sent to you to create a Morty account. The most recent complete backup we have for your account is dated 2023-08-17, when your account was archived for inactivity. You can download that backup here: https://heliohost.org/backup/ Your account wasn't even in use between 2023-08-17 and 2026-02-06 when you unarchived it. You'll be missing about 3 months of data in the backup (the data added between 2026-02-06 and the crash). If something is missing, please let us know the database and table names, and Krydos can take a deeper look. I'm not sure whether anything can be (or has been) recovered based these searches though. As a reminder, the creation and storage of backups are the users responsibility. While backups are sometimes created in the ordinary course of operation to provide various features such as account archiving, HelioHost does not routinely back up user accounts, and expressly disclaims liability for data loss and associated consequential damages in our Terms of Service (https://wiki.helionet.org/Terms, third bullet from the bottom, as well as the "Service Disclaimer" section) for reasons such as this, and makes no guarantees as to the service's proper operation or availability.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Fixed missing DNS zone. Your site should work again shortly.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

You're welcome. Please let us know if you need anything else.

Host for SFTP should be morty2.heliohost.org (Morty2 is the upgraded Morty we recently announced, which is where your account is) Port: 1373 for SFTP

If for some reason you did not receive that email (maybe it went to spam?), the IP addresses you should use for your new Morty account use are these: IPv4: 65.19.154.93 IPv6: 2001:470:1:1ee::1011

That account moved to Morty back on May 5th successfully. The system should have automatically sent you an email at that time with the DNS instructions when it was finished. Did you not receive that email?

Krydos can take a look, but the fact your account only existed for about 3 weeks reduces the odds of being able to recover any databases. The ones we have recovered primarily came from older backups or account archives that existed before the crash (such backups are system-created when an account is archived from inactivity, and are often created by an admin when an account is reset). What was the name of the database? Also, do you know the name of any of the tables in that database?

Deleted.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

This is a Krydos question...

Flask should be standard, but the others need to be installed. Escalating to Krydos.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

That account was on Johnny, which has crashed. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.