wolstech

Your account has been reset. Once the reset finishes, you'll receive an email with a link to set up a fresh account. Your account was well overdue for a reset anyway...it was a legacy cPanel transfer account, so the reset will not only fix your space issue from Node, it will also fix a lot of bugs The content of your old account will be available at https://heliohost.org/backup/ once the reset completes.

Plesk isn’t free and adds a substantial amount (I want to say ~$14/month, possibly more) to the cost of the VPS for the license. Also, I’m not even sure it would run on the limited memory of a mercury VPS. Most VPS users prefer something free like Hestia instead. Do you still want Plesk?

Yes, our service supports both. You can create the database and select PHP versions in Plesk.

Server should be morty.heliohost.org, port 465. Username and password should be any email address and password you created in Plesk. Note that there is a sending limit of 50 emails per day.

You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

Core is the base package, and is the "classic" product people would call Drupal. Drupal CMS is Core with a bunch of extra modules preinstalled so you can just dive in. The CMS product is actually quite new and has requirements newer than what's on Tommy. It might run on Morty, but only Core 10.5 will run on Tommy. They do have a self-contained demo copy for the CMS product that can run on your PC for testing though, just to see if its even what you would want: https://new.drupal.org/drupal-cms/launcher Tommy and Johnny will likely be rebuilt with newer MariaDB at some point if you wanted to go that route on your Tommy account. Considering Drupal Core has a pretty steep learning curve, you may find other products easier. There's plenty of options out there (just avoid Wordpress...)

You're suspended for high server load. Something running on your account was using too much memory. The limit is 200GB/day. Please fix the issue quickly. If you need help identifying the source of the load, please let us know. Unsuspended. It may take a few minutes to work again.

Please check your PMs for information regarding your Lily account.

Apologies for the delay on this. We've been addressing an issue with Lily that occurred on Tuesday, so new accounts have been delayed. Updates applied as part of addressing that issue were finishing up overnight last night. I'll try to create your account later this evening.

Oh, that would explain it. An exclusion for the shared IP has been added. Please let us know if you need anything else.

Account juris has been unsuspended. It may take a little while to work again. The other account you matched with says it originated in Poland. Were you on a VPN? VPNs will trigger this because many users share a limited number of exit IPs.

Yeah we can do that. The main domain is just the domain that points to httpdocs. Added domains get an additional folder named after the domain name. That's really the only difference. The domain wikix.helioho.st has been added as an additional domain. You'll see a new folder for it that you should place its content in. It can take up to 2 hours to take effect.

Yes it is. You can have up to 10 domains on an account. You just have to ask for the extra domains to be added.

The domain cannot be changed without deleting the domain control.citadel.helioho.st first, since it is a subdomain of citadel.helioho.st, which itself will be removed when the main domain is changed. Removing the subdomain will delete the content associated with control.citadel.helioho.st. Do you want me to delete the domain control.citadel.helioho.st and all of its content, then change the main domain?

With the colon. Gmail search should let you do "filename:<extension>" to find emails with files that have a given extension.

I suspect you didn't get a response because nobody here knows how to do this. I've never really used Roundcube for much beyond testing mailboxes. I use Gmail as a front end to check my HH emails instead. On Gmail, doing this is as simple as creating a filter with the criteria "filename:gz" and specifying what to do with the messages. Based on the link you gave, you could probably change the content-type field to application/gzip (or possibly application/x-gzip) to make it look for .gz instead of regular zip. I've never used sieve though (and honestly I'm not sure the Plesk Roundcube even supports it).

See https://helionet.org/index/topic/65513-account-locked/

You have to reset your account and start over to swap addon and main domains, because trying to swap them in the system will break the account. Resetting your account deletes all of your data and requires you to set everything up again. There's not really any good reason to do this as your domains behave the same either way to the general public. It's just their appearance in the control panel that's different.

This support request is being escalated to our VPS admins.

Escalating to get Hestia installed for you.

Someone probably just did a normal domain add. When we add domains, they automatically get set up as an additional website because our admin tools do not support aliases even though Plesk itself can handle them. The domain codecreature.net has been manually converted to an alias. It can take up to 2 hours to function.

Unsuspended. It may take a few minutes to work again.

You're suspended for signing up with a disposable email address. Per our Terms of Service, disposable email addresses are not allowed. Please provide us a real email address and we will update your account and unsuspend you.

The administrator folder has been discarded and the account unsuspended. Please fix it quickly as the account only has 3MB of space free.

It was already unsuspended here: https://helionet.org/index/topic/65497-hh247916-utf-8qmy_account_is_suspended_e29aa0efb88f/