wolstech

I just checked and they were set up already but SPF was configured for the wrong IP address. I've corrected that issue and email deliverability should improve in the next few hours. If you continue to have issues after a few hours, please use mail-tester.com and post the report here so we can see if there's anything else we can do to assist with email that isn't delivering.

Are you sending the emails and they’re not delivering? Or does it actually give you an error? If you’re sending emails, but they’re not delivering to the recipient, it’s usually because SPF and DKIM aren’t set up (you have to request this if using our name servers, or you do it yourself if using external DNS).

Krydos should be able to help you troubleshoot your VPS.

Thank you for the information. You’ve been unsuspended. It may take a few minutes to work again.

You're suspended for using a temporary email address, which violates the terms of service. Please provide us with a real email address and we can unsuspend you.

Krydos indeed has to do this.

It should work just fine.

I always select this option, but as described in plesk itself, if you use the server host name, it doesn’t really matter. The server host name has its own certificate that it uses. I do recommend that you select the option for webmail at minimum though, otherwise the webmail subdomain of your domains (which automatically exists if mail is turned on) will throw security warnings.

The domain vvenet.heliohost.us cannot be removed because it is your main domain. It would need to be replaced with something else instead. The other 4 domains have been removed.

Do you want this to replace tntprojects.k.vu, or do you want this added in addition to it?

Upon further review, it was determined that you were likely planning to host a phishing site on this account. HelioHost does not condone illegal activity of any type, including phishing, and has chosen not to do business with you. Please find another host.

Domain added. It can take up to 2 hours to start working.

Domains added. It can take up to 2 hours for them to work. Please ensure DNS is configured to point to the IPs shown in Plesk since you're using Cloudflare.

Domain merged. It can take up to 2 hours to work properly.

Do you own these domains? Any domain not ending in heliohost.us, heliohost.org (no longer available to users), or helioho.st must be purchased from a registrar, and you would set the name servers on the registrar's site. All we do is add the domain on your account. Looking at the domains on your account that you want us to rename, none of them are pointed to us and so wouldn't work if we renamed them. If you own the domains, please let us know and we'll go ahead and rename them.

Unsuspended. It may take a few minutes to work again. Do you want me to merge the domain from the other account in the account you kept so you can use both domains?

You didn't follow the directions correctly. The shebang line was wrong (needs to be #!/usr/bin/python3.12 on Johnny since 3.10 no longer exists there), and Python scripts need to be in the cgi-bin folder. https://man95.heliohost.us/cgi-bin/tes.py is working for me.

Ours looks a bit different. Under the domain, you select SSL/TLS Certificate. If there's no certificate, click "Install" under "Install a free basic certificate provided by Let's Encrypt". Select Secure the Domain Name. I recommend also selecting the www, webmail, and mail service options as well. Do not select the wildcard option (it won't let you anyway). Click "Get it free", and wait for it to finish (it can take a few minutes). Once the certificate successfully installs, I recommend turning on the "Keep websites secured" and "Redirect HTTP to HTTPS" options if they aren't already on. Wait 2 hours. The bad news is our server is rate limited by LE at the moment so you can't get a new certificate right now...so I manually restored the certificate from your old account in the meantime (it has about 3 weeks left on it, which should be plenty of time for the limiting to resolve).

You're actually suspended for two reasons: High server load (sounds like you already know why), and having more than one account. Users are only allowed to have one account. The other account is currently active, do you want me to suspend the other one and unsuspend this one?

Domain added. It may take up to two hours to work.

What content do you plan to host using Wordpress? As a reminder, HelioHost does not tolerate phishing, scams, wire fraud, or any other illegal activity.

@hestia66 I've moved your support request here for your new Johnny account here to help keep this news topic clean:

What is the domain? I can add it back for you. The name servers should be ns1.heliohost.org and ns2.heliohost.org.

That domain is already your main domain anyway, as already indicated in the other topic. There's nothing for us to do.

Option FollowSymlinks not allowed here, referer: https://encontrarn.com.br/ The .htaccess file you uploaded contains options that we don't allow. I commented the Options line out and your site works now.