wolstech

Thanks for letting us know. Your coworkers also responded saying the same thing. These accounts have been excluded from multiple account detections.

I looked at the logs for you and the issue is that the .htaccess that's included with Firefly contains an Options directive that is not compatible with our servers. Specifically, the "All" statement is prohibited. I just commented that line out and it works now...

Our support email does not accept pictures or attachments. Can you please upload the picture somewhere and send a link to it (or you can post the picture on the forums instead) so we can see the error message?

Krydos can enable this for you

This has been added as a contact address for your VPS. We can't remove the Paypal email entirely though because it is used to link the payments to the account. A rebuild has been started on the VPS as well. You should receive an email when it finishes.

Krydos has to perform your rebuild for you. That said, to answer your other questions: VPSes are always registered under the Paypal email address since it's the only email address we receive when you purchase. There have been discussions around allowing users to provide an email during signup instead of using their Paypal address, but there is no ETA on that functionality's availability. We can change the email for you if you'd like, but there is no self-serve way for a VPS customer to do this. (On the Plesk shared hosting accounts, users can change the email themselves through the Plesk Profile options). Note that changing the email on your hosting account does not affect your forum account (they are separate systems). The reason you could not move/upgrade your Tommy Plesk hosting account into a VPS is because they're entirely different products. Plesk accounts can only switch to other Plesk plans. To switch to a VPS, you just buy a VPS then delete the Plesk account from the dashboard if you no longer want it.

Domain added. We can't enable WSGI control until a flask app is installed on the domain (the wsgi file has to exist before we can enable it), so you'll need to install an app first (it can be anything, even a hello world app, as long as it exists). The domain will take up to 2 hours to start working.

It looks like you just created your account today. Websites can take several weeks to months to appear on Google. It just happens whenever Google gets around indexing it. We don't have any control over that. You could sign up for the Google search console and submit it for indexing to help speed this up. As for the SEO tools in Plesk, we don't have a license for the premium version, so the rank tracker feature does not work. The free version only has the site audit.

Krydos might have more of an idea about why this would happen. I'm not terribly familiar with Python...escalating.

Yeah, Laravel breaks your account if you delete it after installing it using the toolkit. There is no uninstall option, you have to reset your account. Someone did submit a suggestion to Plesk for an uninstall/detach option for Laravel Toolkit (you can vote for it here on Plesk's site), but it has not been added to date. Do you want me to reset your account completely so you can start over (all content will be deleted)?

There's a Logs option in Plesk that show Python errors...they're a bit hard to read because of how Plesk formats them,. but the whole thing including the trace is there. The last line kind of explains it though...your error is this: ModuleNotFoundError: No module named 'pymysql' The modules available on Tommy are shown here: https://krydos1.heliohost.org/pyinfo/info3.12.py You can also request that module be added if you need it.

Python modules are installed globally on the Plesk servers. You're on Tommy, and Flask is already installed and on v3 on Tommy. We arent going to downgrade as it would break other users accounts, so hopefully your app can use v3. These modules are present but need to be updated. SQLAlchemy==2.0.40 Werkzeug==3.1.3 blinker==1.9.0 Jinja2==3.1.6 The rest are current. Escalating.

Response below from Krydos was lost due to a backup restoration:

[Responses lost due to a backup restoration] Was unsuspended on April 9, was for multiple accounts, turned out to be either family members or education accounts (forget which).

If the system won't let you use Paypal balance for a purchase, try sending the money manually. Try this link to send us money: https://paypal.me/heliohost Or you can try to Paypal the money using the email address admin@heliohost.org Once you get the money sent, post the transaction ID here. An admin will need to manually verify the transaction and move you if you do this, so it may take some time for you to be moved.

Are you using the same version of node? Is there a config file for it that you can edit? Krydos might be able to figure this out for you, but be aware that Google suggests that this library is discontinued because it used a dependency of its own (phantomjs) that is obsolete and no longer supported. Last release was in 2021...

Well, first I should correct myself on MariaDB...we use 10.5, not 11.5, so not the latest version (and in fact quite old). Some research on this suggests that this error is usually due to bad SQL syntax. The error means something in your SQL is trying to set a foreign key to an invalid value of 0. MySQL doesn't (or isn't supposed to) let FKs pointed to automatic primary key (auto increment) fields be 0...the reference would be invalid since automatic fields in MySQL start at 1 and are always a positive integer. If there's no correct value for a foreign key, it should be null , not 0. Whether the 0 being fed into that function is the result of Django doing something weird, being broken/different version, or you just have bad code is beyond my knowledge.

I'm not sure this is possible because Django is shared by everyone on the server...upgrading it might break many other users' software. Krydos would know for sure though.

Remote access enabled for IP specified. Host: lily.heliohost.org Port: 3306 Username: paladin2

Krydos has to do this.

Can you post the exact error message? Also, what database type are you using, and what database server did you use locally on your computer when testing? If it's mysql, note that our servers are running the latest version of MariaDB, which, while a fork of MySQL that is extremely compatible, may vary slightly in its behavior.

Installed.

If you need the name servers themselves, they are ns1.heliohost.org and ns2.heliohost.org.

Plesk takes up to 24 hours to reflect changes to disk space use after files are added or removed. It's not real time. I just manually ran the recalculation for yours, assuming everything is good it should drop to the expected 86MB for files within the next hour or so (recalc can take a while). Note that Plesk counts the entire contents of your home folder (which includes all addon domains too) on your main domain's disk space, instead of breaking it up across the addon domains the various document roots belongs to. It's just how Plesk works (though it does seem kind of silly). The space use reported for added domains only consists of things such as log files and mail. EDIT: Looks like Krydos beat me to it...

Please check your PMs for information regarding your Lily account.