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Everything posted by wolstech
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Suspended.
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[Solved] Can't Login/website Timeout (Blocked By Firewall)
wolstech replied to BasvdW's topic in Customer Service
Probably blocked by the firewall. An admin will need to unblock you. Out of curiosity, were you using FTP just before it happened? Most of these blocs are caused by excessive FTP connections. -
[Solved] Second Time You Susspended My Account Qahronline.cf
wolstech replied to kemoantemo's topic in Escalated Requests
High load again. I'll escalate it. Krydos can tell you what file is causing it. If you truly have no scripts, I can't see why you'd have high load. In the mean time, your account has been unsuspended again. -
Please clear your cache.
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[Solved] Suspended: Pal2015
wolstech replied to paladox2014's topic in Suspended and Queued Accounts
It's actually working for me right now...please clear your cache. -
It can take time. Krydos only checks the boards every few days (though he's been around a lot lately with the upgrades we've been doing to Johnny.)
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You probably aren't logging in correctly. Use the form on the bottom of heliohost.org to ensure your logins are being counted. Alternately, log in at http://stevie.helioh.../x3/index.phpcp
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I've been seeing a lot of these recently myself. Mostly on Johnny accounts. I'm guessing it has something to do with the database missing updates from the suspension scripts.
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[Solved] Timeout Using Php React (Port Request)
wolstech replied to Elko's topic in Escalated Requests
We generally try to avoid opening them for users. I'll escalate this, it's up to Krydos to determine it. We usually recommend you change your port as I already suggested. I do know a few are open on Stevie, but I only know of 51990 for sure (my website uses it for minecraft status info). What port do you need open? -
[Solved] Timeout Using Php React (Port Request)
wolstech replied to Elko's topic in Escalated Requests
I'll bet its blocked intentionally. We block all ports that are not standard web hosting ports, both in and outbound. I couldn't get my website to access my minecraft server...it did the same thing, just timed out. We also don't normally open them for users. Can you change the port your game server is hosted on to something like port 80 or 443 then see if the code on our server can connect to it? -
[Solved] Why My Account Susspended Qahronline.cf
wolstech replied to kemoantemo's topic in Suspended and Queued Accounts
Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. -
We have no plans to support php 5.5 at this time. A large number of older scripts don't work with it. PHP 5.4 will be coming to Stevie in the near future once we know its stable. It is already available on Johnny.
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[Solved] Addon Domain Always Queued
wolstech replied to dream11's topic in Suspended and Queued Accounts
Please clear your cache. That domain works fine for me. -
That's the damaged MySQL server. We didn't fix Stevie. Wait 10 minutes and try again.
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You were suspended for 8 cron jobs. The limit is 2 executions per day. Your account has been unsuspended.
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We have 5.4 on Johnny. I don't know when Stevie will be updated, but it will be after we verify that 5.4 is stable on Johnny (so probably a few weeks at best, never at worst).
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This support request is being escalated to our root admin.
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I don't think we've used any release that was current since I've been here...
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When they're tested and fully stable. There is no set timeline for anything (at least that I'm aware of).
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Suggestion To Upgrade Your Own Website Php And Mysql Version
wolstech replied to paladox2014's topic in Customer Service
You already asked for this. It was refused for compatibility reasons: http://www.helionet....__fromsearch__1 Also, the wiki is probably one of (if not the) least important thing on Cody, so if it ever gets updated, it'll probably be the last thing to get done, behind the forum, our website, and the hosting servers. -
I highly doubt it on this one. I'm not sure why we stopped at 11.44, but it's still a marked improvement over the 11.34 on Stevie.
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Johnny actually has 5.6, not 5.5. We updated it last week when we fixed InnoDB on Johnny, so if/when that fix comes to Stevie, I suspect it will receive a similar update.
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Johnny can take time to think on occasion due to load. It was showing suspended for me too but is now working.
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Just wait. Byron or Krydos will see this eventually.
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Your site is fine here. It might be the firewall. An admin can check and unblock you if needed. Moved topic.