wolstech

CryptPHP has been an issue for us multiple times. Krydos needs to suspend the account with the malware and get us unblocked again...

This happens all the time. Did you create the database through phpmyadmin? If so, they will do that. They also can do that if they contain innodb tables and you try to drop them. There is no fix. If you want them removed, an admin can drop them for you.

When Wordpress malware popups up, it's usually best to reinstall Wordpress to be safe (or at the very least be sure everything is updated). That file got put there somehow, and unless you fix the vulnerability that got used to infect you originally, the attacker can just reupload it. Wordpress is notorious for its security holes. Third party plugins and "free" themes from dubious websites are infamous for containing malware/backdoors. I'd recommend removing any dubious themes/plugins and making sure Wordpress itself and any reputable plugins/themes you use are up to date.

You need to install a certificate in cpanel. You can use a self signed one that you generate in cpanel, or one obtained from a certificate authority like startssl. Do note that if you use a self signed one, your visitor's browsers will display a security warning saying theres a problem with the certificate when they open your site.

You won't be able to reuse the username or domains, it'll say they're taken if you try them. Not sure on the email.

This support request is being escalated to our root admin.

That is odd. Looking at it, theres like 10 accounts created in the past 3 days that we suspended for this (most are obvious phishing attempts like " infocheckupdate.heliohost.org "). I guess it's possible we suspended yours by mistake while doing these (phishing suspensions are all manual). I'll escalate it, but krydos usually just says what we say when it comes to phishing...it can't be unsuspended. If you want, you're welcome to create a new account instead. Just let us know if you do so we can close this topic.

This support request is being escalated to our root admin.

The Postgres frontend has been broken for over a year. Use a PC program like pgadmin iii to manage your databases.

Yash guessed correctly I think. That's likely the firewall. Moved to customer service so an admin will see it.

To add to yashrs's reply, it was suspended for this reason:

This is due to Stevie's MySQL issue. See http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/

You don't. You'll need to find different software that works with whatever ioncube version we have, or find a different host that has a newer version. As for how you supposedly updated the loader...it's impossible. You don't have access to those files, so whatever files you did replace were not the right ones.

It doesn't matter how many email addresses/usernames/IP addresses you use, or how many websites you run. One person can only have one account. Multiple websites can be run on a single account with add-on domains. If they don't fit on a single account, you need to find another host for some of them. Which account do you want to keep? We'll let you back up the others one at a time.

This support request is being escalated to our root admin.

Same thing as last time...even if the main page is gone, can people access the subpages perhaps? Anything in the cgi-bin folder (proxies in there are a great way to get suspended for high load)? Also, if you would like me to, I can escalate this and Krydos will tell you the files causing your load. You've been unsuspended. Please try to keep the load down as people don't always get a third chance.

The uptime on Johnny is terrible, and normal... For Wordpress, I'd recommend you delete your Johnny account and try to sign up for Stevie. The registration opens every day at midnight pacific time (should be like 7 or 8am for you based on your profile location). You can see the history and current status of registrations and the servers on the monitor page: http://heliohost.grd.net.pl/monitor/

Remove everything from the list and save, then add a % and try again. If it still doesn't work, I'll split your topic off of this one and escalate it for you.

These issues would not explain that. Does the remote access still work from your own PC if you access with an app like MySQL Workbench?

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

This support request is being escalated to our root admin.

If it was a lot of email from him that you noticed, I'm surprised he wasn't automatically suspended for spam (we limit emails to 50 per user per day). I'd guess he sent the spam from elsewhere. We normally don't comment on phishing accounts, however I will escalate this to the root admin so we can see what he says.

Account suspended. Thank you for reporting it.

This happens sometimes...no idea why. Would you like us to manually reset your password and email it to the address on file?

Johnny is slow because he has a lot more features (like Java, which uses a lot of resources). We also don't limit the number of registrations (so more users), allow users to use more resources before being suspended, and the server is a VM that shares a physical box with the server that hosts our website.