wolstech

Your account was inactive. I'm not sure why it wouldn't reactivate for you, but your account has been manually unsuspended. If you still cannot reset your password, please let us know and we can email a new password to the address on file for that account.

You're welcome to host it here so long as the products being sold are legal. If you're planning to take payments through the site, I'd recommend you either send users to a payment service to collect payment information, or get the SSL option though (our normal service is not encrypted).

You need to change your cPanel password, not the database user passwords, to fix PHPMyAdmin. You can do that here: http://stevie.heliohost.org:2082/frontend/x3/passwd/index.html The unsupported version message on the MySQL page can be safely ignored.

You were suspended for running 3 cron jobs. The limit is 2 executions per day. Your account has been unsuspended.

Krydos must have missed you. He should see your post now that it's back on the first page.

What is your account's username?

Yeah I see it now as well. It's probably due to the fact cPanel was updated again to 11.44. That version likely isn't supposed to be used with 5.1.x. I don't know if it will actually be updated or not. It seems to function just fine, though it's extremely old.

You need to delete and re-add your hosts for remote access. The server is up and remote access is working fine for me.

When you say inaccessible, do you mean your software can't use them? If so, change the password for the database user your software is using. If PHPMyAdmin does not work, change your cPanel password. If they disappeared entirely, let me know and I'll escalate it so they can be assigned back to your mysql root account. If you mean their tables are showing as "in use", there's nothing that can be done since we dropped our InnoDB support entirely. You'd have to wait until we restore that (there's no information on when or if this will happen).

Where did you get that message? We do run version 5.1.

While I don't know the specifics of the activity, it was likely either sending spam, hosting a botnet C&C, DDoS/attack scripts, or distributing malware of some form. If it were copyright infringement or phishing, it would be labeled as such. Many times, the illegal activity results from malware infections on your account that came in through insecure software. Unfortunately, there is no safe way to give you access to repair this because the activity resumes as soon as it's unsuspended. The account may contain stolen information and other data, as well as evidence that might be wanted by law enforcement. You're welcome to create a new account, though you will need to use a different domain and username.

XRumer is a mass forum and blog spam tool, not SEO software. We here at Heliohost do not condone spam of any form, including blog spam and forum spam, as a method of advertising. Use of this product to promote a website hosted on our service may result in a suspension. In addition, any user providing links to this software is subject to being warned or banned for promoting spam.

You will need to be patient. I've seen escalated issues take a week or more to be fixed. Waiting for 3 days is completely normal. This particular issue is system-wide, affecting all users on Stevie that became inactive after the cPanel upgrade.

The system does not support it, so we cannot add a second one for you. You can change it, but doing so will replace the old one with the new one.

You can only have one *.heliohost.org subdomain, so no.

Yeah, that's what others are having trouble with as well. The renew script isn't working properly. We'll have to wait for an admin to unsuspend you.

See http://www.helionet.org/index/topic/21832-suspended-marlesus/

Did it get suspended for inactivity and you renewed it? We've been having trouble with that. Either way, it says it's active in the system but is quite clearly suspended when visited. Escalating.

I suspect 5.4 will come at some point. In the mean time, Johnny already has it.

You can change that yourself once you're unsuspended: http://www.heliohost.org/home/support/scripts/domain

Set it to plain FTP for best results. FTP over TLS works on Stevie, but I had to try it multiple times to get it to work. I did not try Johnny. If you're on Johnny, the FTP server was probably just down. It's down a lot over on that server, see the monitor here: http://heliohost.grd.net.pl/monitor/

The only fully working theme is x3 (and in theory, paper latin, as it works on Johnny). Someone managed to get stuck in another theme yesterday. An admin probably just turned them all off as a result so people don't get stuck.

Try renaming any .htaccess files in public_html or in styles so they are ignored, then try again.

There are no plans to update at this time for compatibility reasons. Old PHP code does not run properly on versions newer than 5.4 due to function deprecation. You will need to find another framework.

The renewal script is broken. An admin will need to unsuspend you manually. Escalating.