wolstech

The scripts and forum being slow or failing to load is normal due to our websites sharing overloaded hardware with Johnny. It's been that way for the past several years. We really do need a faster server for them. Thank you for the concern.

Krydos answered this over in your escalated request. Please see his response there. http://www.helionet.org/index/topic/22954-what-is-the-front-end-web-path-for-cgi-scripts/page__pid__113752#entry113752

You are supposed to fully clean the account up as soon as we unsuspend it (within 24 hours typically). You were unsuspended for 10 days then we got another spam report. I normally recommend that people disable their website using a deny from all in .htaccess as soon as its unsuspended. Doing that forces everyone to see a 403 Forbidden error instead of the site. That way you can work in FTP and cPanel without the malware being triggered by people accessing the site. I'd suggest just deleting the entire CMS installation since its likely beyond repair anyway then start over using up to date components from reputable sources (many extensions/themes from dubious "free themes and extensions" sites are malware). We normally only unsuspend spam accounts once...I'll escalate this for you to see if Krydos wants to give you a second chance on fixing this.

1. There isn't one. Files kept in folders that are not inside public_html are not web accessible. Move the files if they need to be web accessible. 2. SCgiwrap looks broken (google suggests its a server misconfiguration). Escalating...

You were resuspended for continuing to send spam. We have received a complaint about your account. Please investigate and fix within 24 hours. 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The size in cpanel is broken and will always show 0. Verify that the data is in the database using phpmyadmin. Your next step is to delete and recreate your MySQL users. Be sure to reassign them to your databases. When recreating, use the username and password found in your websites configuration file (varies by program, but often called Config.php or similar).

Krydos must grant you the dedicated IP address first. After that is done, you will need to install your certificate in cPanel. I'll escalate this for you so the dedicated IP can be set up on your account

You were indeed suspended for 4 cron jobs. The limit is 2 executions per day. For example: if you have a single job, the job cannot run more than once every 12 hours. For two jobs, both can only run once in a single day, and so on. Your account has been unsuspended.

It should still be working then. Parking (and unparking) a domain doesn't modify or remove your .heliohost.org domain. While a domain is parked, your .heliohost.org domain should continue to work. I've changed your main domain away from its original and back again, which should make the server redo its configuration for it (its acting like the DNS entries are missing). If it's still showing DNS errors tomorrow, I'll escalate it for you.

Since you didn't link to the software, I'm assuming it's this: https://github.com/foodcoops/foodsoft That software is not supported. You might be able to play with it and get it running in development mode by following the manual configuration steps. Most are just "make a copy and edit the copy", you can make/edit the copy on your PC and upload it. The database could be difficult (perhaps install it on a linux VM then export the database and import the dump in cPanel/phpmyadmin). Bad news is that what little documentation I can find on it indicates that we don't provide the necessary dependencies anyway, so if it does run, it won't work fully. You likely won't find a shared host that can run that. It looks like it's meant to be used on a dedicated linux installation...

Change your cPanel password here: http://stevie.helioh...sswd/index.html Then log out and in again and try PhpMyAdmin. The database is almost certainly missing though. You're suffering from the problems caused by the MySQL repair last year. Check all of you databases to see which ones are missing from PhpMyAdmin, and list their names here. I'll escalate this once you provide the database list and Krydos can fix them for you.

This really shouldn't take this long...at this point it should at least show the queued page. Escalating.

That account is suspended for phishing.

Did you just recently change the main domain on that account?

Try 216.218.192.170 (Stevie's shared IP). The proper configuration is to just use stevie.heliohost.org though.

Is the database visible in phpmyadmin? If so, import it through there. If not, let me know and krydos can fix it.

Asp.net should be supported on Johnny (we use Mono to run .net stuff in Linux). Make sure to develop for .net 3.5, since we don't support 4.x. I'm not sure how well it works though since I can't think of anyone hosting a site using it.

We don't support custom php versions hence why that option is missing. Your only choices are 5.3.8 on Stevie, or 5.4.41 on Johnny (I'd like to see 5.5 or 5.6 at some point, but it hasn't happened yet). Supporting extra versions requires system resources we don't have. There's been talk of buying a new server to get the resources for new features like this, but who knows when it'll happen. Thanks for asking about it though Showing interest in a feature is the best way to have it considered for a future enhancement! And yes, a lot of stuff in Softaculous is too old to run here (and a few are too new, like Drupal 8). Visit the script developers website to look for a current version that runs on 5.x (many do have a version that works on our versions of php). PHP 4.x has been obsolete for 7 years. We can't control what's offered in Softaculous (they determine what's offered and when it is updated), if we could, the incompatible scripts wouldn't be listed in there.

Java isn't terribly resource hungry in small applications, but due to its nature it will always use more than, say, a C++ application that does the same task. You're probably studying java because its a common choice for introductory object oriented programming. It serves very well for that purpose.

JSP web pages and war files are Supported on Johnny. You need to request java and wait for it to be activated (can take quite some time due to resources available). Once active, you can upload jsp web pages or have us deploy a war file.

Stevie has 99.97% uptime as of this post, and completely free. No need to charge for good uptime. Stevie's features are comparable to if not better than other free hosting services. Besides, one of our goals is to offer quality hosting without a price tag. We meet that goal with Stevie. On the other hand, Johnny accounts are expected to be unreliable and buggy. Johnny is the experimental server that we play with and test updates and stuff on. He also has a pile of extras like Java that eat resources. We let users have more resources before getting suspended, and we don't regulate registrations on Johnny. Johnny is also a VM, sharing hardware with Cody (another VM hosting this board, our website, and some management stuff). Johnny accounts need longer simply because of a rather severe overload and his uptime being only 75.68%... Stevie on the other hand has an entire physical server to itself. We regulate registration to control overpopulation (which is why it closes after a certain number of accounts every day). We more monitor usage more strictly so everyone gets their fair share. We don't test new stuff on Stevie and we don't have resource-hungry offerings like Java on there either. The result is a fast and reliable server

Make sure you log in using http://johnny.heliohost.org:2082/ or using the form on our website. Some links won't register logins (look in your address bar when in cPanel, if the url ends in .phpcp, it should count, if it says .html, it won't) It has not registered any login since I unsuspended you. The cpanel callback is working, as I just ran it manually and your login date changed to today.

This support request is being escalated to our root admin.

Is it possible for the port on the remote server to be changed to something standard (like 80, 443, 8080, or 2082)? If not, I'll escalate it.