wolstech

High CPU usage. 10479 CPU This time it's for high load. You may need to see about optimizing your Joomla installation, or perhaps consider using Cloudflare's proxy function if you don't already. This topic has some information: https://helionet.org/index/topic/57606-handling-cpu-load-spikes-or-high-load-using-cloudflare/ (note that while some of it pertains to WP, the Cloudflare stuff should work on Joomla as well). Unsuspended. It may take a few minutes to start working.

A 344MB error_log and as well as a processed access_ssl_log for forum.mupdvig.tk have been removed. The messages were basically a flood of access denied errors from the IP of an abusive indexing bot. You can set up log rotation to prevent this. I've set it for you to no more than five 10MB files, but you may want to change it. To do that, in Plesk under the affected domain you can go to Logs->Manage Log Files->Log Rotation and set a max file size and number of logs to keep.

Why not just host both websites in your account? A single account can have up to 10 sites, and each can have separate content and act independently of the other. You just need to ask for an extra domain (or in this case, we could move the existing domain from jeanine to webmast1), then you see both sites as options in your account. Since you build and manage both sites (and I assume she never logs into her own account since she doesn't know much about computers), it would likely actually be more convenient for you to have them both in one account. I'll let Krydos decide on the multiple accounts thing.

Krydos can cancel this for you.

Sent. Welcome back.

Unblocked again. Also, Plesk should be working on the bijurs account at the moment since it looks to be below 1000MB (showing 992 at the moment). If the password isn't working for the mailbox, try resetting it in Plesk.

For hosting accounts, there are keywords and other criteria we report on in order to prevent abuse. We explicitly don't say what they are for security reasons. For the forum, prohibited discussion would include illegal activity (e.g. how to set up phishing websites or pirate software), content that is offensive, incites violence, or is otherwise in poor taste (e.g. racism, advocating violence against someone or some group, etc.), porn or other adult content, and profanity.

Your test script was invalid. You didn't send any headers (at minimum you must send a Content-type header when Python prints to a browser), and the line endings were of type none (must be unix). I fixed the test file for you and its working now.

The webmail subdomain doesn't work because your DNS is incorrect. Since you use external DNS, make sure there is only a single A record called "webmail", and that it's pointed to 65.19.141.77. In addition, for the root domain ppblk.space, you'll need to delete the A record with the IP of 66.96.162.48 for the site to work properly. As for the additional subdomains, there is still something wrong that prevents them from being added at this time. Krydos is going to look into it again.

One of us will take a look at this later on today. I’m on mobile at the moment…

Done.

Domain changed. It can take up to 2 hours to start working.

Only one can be unsuspended at a time. Which one do you plan to close? I'll unsuspend that so you can back it up, then once you're done I'll resuspend that and unsuspend the other one.

The reset also failed. Krydos is investigating.

Domain added. It may take up to 2 hours to start working. Yes the rewrite engine is enabled. PHP 8.2 is already supported, you can select it under the PHP settings in Plesk. We have no ETA on when 8.3 will be supported.

The load monitoring only tracks and reports load at the account level, and though sometimes Krydos can give detail that's a little more specific, I think that's limited to a process name and maybe the name of the file that was called (which for frameworks will generally be something like index.php or app.js, etc.). We have no way of knowing exactly what the script was doing to cause the usage.

Also I renamed your forum account for you

That's almost 3 times the daily limit in about 3 hours. I'm fairly certain it's also one of the highest recorded usages ever before getting suspended, especially for that short of a period of time. Please don't run that here again. I've put an .htaccess in your httpdocs folder to block the website until you remove the offending software. You can delete it once you've take care of this. Unsuspended. It may take a few minutes to start working.

You were suspended because Wordpress got hacked. This is extremely common for Wordpress. It's is notorious for its terrible security and poorly written code, especially when it has extensions installed. You'll need to delete your current installation and reinstall the latest Wordpress and extension versions, or better yet, find a different product that doesn't have this issue. Please let us know when you're ready to fix the problem and we'll unsuspend you.

That would be a question for Krydos as he is the one who handles the VPS side of the business.

No problem. I've added "deny from all" to the .htaccess file in httpdocs to block access so the site can't cause load while you back it up. Once you've got it migrated or have the load under control, feel free to remove the deny from all line to start using your account again. It might take a few minutes for you to be able to log into Plesk again. Unsuspended. Also, if you get the VPS from us and need help setting that up, let us know and we can help get you going. VPSes come empty (bare linux install), so a lot of people ask us to install a free control panel like Hestia to make it easier to use and set up.

Unsuspended, it may take a few minutes to start working.

One of the other support staff suspended you for extremely high load this time around. This is your load chart (you can see where we suspended you both times because the load dropped to zero when we did). I had mentioned watching your load in your last topic because we knew this was going to be an issue. Your CPU load was almost 14000 units in just 6 hours, the limit is 10000 for an entire 24 hour period, and your load slowed down 1000+ other websites that share the server with you. You really need a VPS to be running anything that involves video processing. It's $4/month for a small one, though for this you probably want the $7/month Venus (2CPU and 2GB RAM) considering video is extremely resource hungry. I can unsuspend you, but we'll need to take your website offline until you figure out how to deal with this load. Please let me know when you're ready to address the load issue and I'll unsuspend you.

Added. It can take up to 2 hours to start working. Please keep in mind that this was your 10th domain, so your account is now full. If you need to add any additional domains in the future, you will need to have an existing one removed first.

Thank you for the proof of license. Please make sure this script is not used to distribute illegal movies. Also, please be mindful of your load as well, this script was causing a substantial amount of load when it was running yesterday. You can watch your load here: https://heliohost.org/dashboard/load Please keep the CPU below 10000 units and RAM below 100GB cumulative usage per day. Unsuspended. It may take a few minutes to start working.