wolstech

It's suspended for multiple accounts. It sounds like you're a university student since you mention doing your thesis. We've had many students from the Philippines use our service and have this happen because of the shared school network. Our service is very popular there. Do you happen to have a school/university email address we can attach to the account? If so, we can mark your account as education use and unsuspend you.

You're suspended for creating more than one account. You're only allowed to have one account. Since the other account is still suspended, I've unsuspended this one for you. It may take a few minutes to work again.

Domain added. Please be sure to configure DNS using either NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A/AAAA records pointed to the IPs shown in Plesk. The domain can take up to 2 hours to function.

As long as there's two people, we can just unsuspend both of them and leave them on Tommy. Sharing a computer will definitely cause this though. Moving to Morty would also solve your problem as Morty accounts are not included in the multiple account policy. Can you provide the username of your brother's account?

You got suspended again for load. I took a look and it's because your WP site is hacked, which is pretty typical for WP. The best solution to Wordpress is to not use Wordpress. You'll need to start over to fix this. Please let me know when you're ready to correct the issue and we can either unsuspend your account and block the web access, or reset the account entirely.

Our system thinks you created 2 hosting accounts. Users are only allowed to have one. Since you don't know about any other account, the account mgunlock which has the domain dagounlock.tk on it has been unsuspended. The account will take a few minutes to work again.

Alias added. Yes, please use ns1.heliohost.org and ns2.heliohost.org as the name servers. The domain can take up to 2 hours to work.

See https://wiki.helionet.org/WordPress If it's being hit by bots, this can happen even with basically no legitimate traffic.

As MoneyBroz said above, it was due to high load, but I did check and can confirm these accounts have an exemption for 2 accounts, so the multiple account detection shouldn't flag on your account as long as you don't change the account usernames or create a third account.

Krydos would be able to answer this. I'm not sure if SHTML (HTML with Server Side Include) is even supported as basically nobody uses it anymore. Custom error pages are supported via Plesk, but I'm not sure if the gateway timeout one can be customized or not as it's caused by scripts timing out or Apache restarting.

The unsuspension did finish. If it still doesn’t work, you might need to reset the password: https://heliohost.org/reset/

PHP extensions and settings? Users can't change those on their own for security reasons, though if there is a particular one you need, let us know which extension and what PHP version you need it for and we can look into enabling it.

It needs to go inside the professorparticular.info folder to appear on that domain. If you create it in httpdocs, it will appear on your main domain instead (gmpintus.helioho.st).

The account mtowner has unsuspended. It may take a few minutes to work again. Please keep in mind that you can have up to 10 websites/domains on a single account. If you need additional domains, just ask and we can add them.

Oof. You may want to just omit the domain entirely if you go through and rebuild them and just use paths relative to the root (e.g. /assets/something.swf). That would make it run on any domain.

You can bulk-replace the domain in your files with this assuming they're just text/html: https://github.com/zzzprojects/findandreplace I've used that tool many times to fix this problem.

Domain added. It can take up to 2 hours to work. Please be aware that afraid.org is known to be problematic. It sort of works, but many functions of Plesk will not work properly on these domains, notably email. You can use the IP address shown in Plesk at the bottom of your domain's options to point to the domain using an A record, however the recommended configuration is to contact their support and ask them to allow NS record changes so you can use our name servers instead. Note also that *.us.to is flagged as malicious by many major security companies due to its frequent use for illegal activity (and while I cannot say which one, I can confirm that the entirety of Afraid.org is also on at least one unpublished government blocklist). Also, due to your username, please review our Terms of Service, which prohibits illegal activity including the hosting of malware (note that samples and demos are also included in this definition). Accounts are regularly scanned for abuse and manually inspected to ensure compliance. Hosting malicious content will result in a permanent ban without a backup (or refund if applicable).

I followed up on this in the staff channel for you, and it turns out this was a PayPal API malfunction. Paypal didn't send us your email address after you paid. Your VPS built when you paid, but the welcome email with login instructions couldn't go out because we had nowhere to send it. We've corrected the issue manually and have sent the welcome email. This is the first time PayPal has failed to provide an email address for the purchase. We've built over 700 of these and never had an issue with the email address not syncing correctly after purchase until today.

It's showing queued for some reason. It looks like you picked Ubuntu 24 so it should've built itself and sent a welcome email within an hour or so of being purchased. Escalating to figure out what happened and get it fixed...

Tools & Settings is global server settings section for admins, which is why you can't see that. That guide is for blocking email addresses/domains for the entire server, not a single user.

Google translate says: Your account is being reset. When the reset is finished, you receive an email with a link to create a new account... If you need data from your old account, back up will be available at https://heliohost.org/backup/ once the reset is complete.

I'm not sure if anybody has ever actually used that feature before. Let's see if Krydos knows something about this...

Your account is in the process of being reset. When it is finished, you'll receive an email with a link to create a new account. Please let us know once you've created the new account so we can add the domain back.

That domain is already present because it appears Kazvee added it a little while ago. It will take up to 2 hours to start working.

Yeah Krydos and @KazVee turned it into a guide. I'm sure others will find this useful as discussions on git and automatic deployment have come up before. Thank you again for the contribution on getting git automation working!