wolstech

You need to delete your account then register again on Johnny. You can delete your account here: http://heliohost.org/home/support/scripts/delete

I was going to suggest an error callback if it timed out since I know some of our stuff is jquery, but just realized the renew form is a form in an iframe and not ajax... Thanks for looking into it anyway.

Is this issue also affecting your website, or is it just the control panel that won't work?

Your password has been reset, tested, and emailed to the address on file for the account jperana.

This forum and heliohost.org are hosted on the same physical hardware as Johnny. When Johnny's load spikes, it brings down the website and forum along with Johnny. Unless we get a new server, there's not too much that can be done about it. If Johnny doesn't act up, the forum and website won't act up. Johnny goes down due to being overloaded. In fact, his uptime is only ~70-80%, which is terrible far as uptime goes. The issue is caused by the additional features, higher CPU/RAM allowance per account, Java support, and significantly higher number of accounts among other things.

Krydos needs to set up the IP for you. Escalating.

Javascript is a client language, so yes.

It didn't work on chrome 47 when I last tried it (this actually broke some non-heliohost stuff of mine too at the update...). Pale moon worked but it took several minutes to move beyond searching. I don't have much more info on it. I just notice the tons of users reporting they can't renew all of a sudden. Happened the morning after the Johnny maintenance and appears to be continuing. I'll ask users what browser they used when it happens again. I'm wondering if this is related to load or something...

Mostly Stevie, but I have done a Johnny account or two. The accounts are all posted over in the S&Q board. Only one there was Johnny IIRC.

That account is not suspended. Please clear your cache.

It appears from the large number of posts I've been seeing that the renewal script is broken for accounts on Stevie. When I tried it myself on a few reported inactives, it only worked on 1 of the 3, and the others stayed "Searching for account" forever and had to be manually unsuspended. Can this be looked at?

The renewal script is broken. Your account has been manually unsuspended.

The renewal script is broken. Your account has been manually unsuspended.

The renewal script is broken. Your account has been manually unsuspended.

Unsuspended again since it resuspended itself. @yashrs: Make sure to edit->change the login date to today when manually unsuspending these. Otherwise they suspend themselves again...

Java and JavaScript are two different things. JavaScript will work on both servers since it actually runs on the client. Java is JSP/java server pages/servlets, which are entirely different. You can't have Java and PHP at the same time (at least I don't think...pretty sure tomcat gets in the way of it). Also, PHP cannot be downgraded in Johnny. You need to move to Stevie.

This support request is being escalated to our root admin.

Odds are either Yahoo is blocking the mail (we've had issues with this before), or Johnny is just down too much. Try creating a Gmail account and forwarding to that instead of Yahoo. If it turns out Johnny is just down too much (mail sent while he's down can be lost), move your account to Stevie. For what it sounds like you're planning to do, you're better off on Stevie anyway. The last thing you want when selling a website is for it to be down.

What's your account's username? Also, have you tried a different browser and PC?

Your account was inactive. You've been unsuspended.

Please don't double post. Also, there does not appear to be anything wrong with the MySQL server on Johnny. It is working fine for me.

You've been unsuspended. It was for inactivity, but with the load from recent maintenance, the renewal script is being really slow...

It immediately resuspended itself because I forgot to change the login date to today. Try now.

The script is broken. Your account has been unsuspended.

A new password has been created, tested, and emailed to the address on file for your account.