wolstech

I wonder the same thing. In fact, I prefer everything be in there. It means in the event we need to recover things, a script can grab the one folder and guarantee we didn't miss any domains...

Paypal works in Vietnam and does not need an international bank card. Paypal handles the transaction in your country and converts the currency to US dollars for you. As long as you have Paypal and either a bank account or any standard credit/debit card, it should work. Same goes for Skrill. You can also buy a Paypal gift card in some stores with cash that can be used to put money in a Paypal account without a card or bank account. Not sure if you're able to get those in your country though. If you don't wish to donate though, you can try to sign up for free at midnight UTC. The new signups fill quickly for the day though (usually in under 2 minutes).

This support request is being escalated to our root admin.

There's nothing to send. Your account backup was one of the many that was unrecoverable due to disk damage. The file is a 45 byte empty archive.

It's worth noting however that IE8 on Windows XP is horribly outdated now. Firefox and Chrome on XP, and all current browsers on all newer desktop OSes support SNI, as do all recent iOS and Android devices. Unless you're building something that's expected to be used by lots of users with old PCs, or you have other reasons to want a dedicated IP (availability, etc.), you likely don't need it.

As it currently stands, there's no official way to automate it. Cpanel does have an API, but I don't believe we're able to use it because when I last looked into it, it required WHM access to get the required session tokens. Any documentation on that SSL folder would be on cpanel's site or a third party forum that researched it, if it exists.

Pretty much. I'd recommend submitting the email now and making sure you have the validation email ready to click at midnight. The signups are filling in a few minutes right now due to excessive demand (everybody else is doing the same thing you're trying to do). If you don't get one, try again tomorrow. We had 1 user who had to try 10 days in a row, and he was trying to get a Johnny account that he later lost in the second crash

It will always show the primary version as 5.6. As long your domains are set to 5.4, the scripts on those domains should run under 5.4. It should take effect nearly instantly.

server Johnny is down (off line) - see --> [ http://heliohost.grd.net.pl/monitor/ ] The server that holds Johnny (Charlie) has a failed hard disk...same issue as Stevie. We're looking at fixing these servers sometime in February, however as of now there are no plans to recover data from Johnny since there were so few users to begin with. Once we get someone to California we can re-disk the servers and get them running again, but they're going to be new/empty.

did you try at --> [ https://heliohost.org/backup/ ] ? His account was one of the failures with the empty 45 byte backup.

Moved to customer service.

That boat has sailed unfortunately Our first and only attempt was mostly unsuccessful, and because of the disappointing results, there are no planned future attempts to recover data from Stevie. The disk that failed is just too damaged to work with anymore...we can't even use the server ourselves. I doubt if there will be any attempts to recover more from the failed disk once we physically retrieve it in February (we're sending someone to California around then to re-disk Stevie and Charlie so we can get them online again).

Admins have said - 'there will be no further effort made to recover data from server Stevie' - see --> [ http://www.helionet.org/index/topic/27233-manual-backup-results/ ] If you create a new account, you can always add them again The exact MX settings you need should be available from Office 365/Outlook if you don't know what they're supposed to be.

You can either donate and get an invite that works whenever you want, or try to sign up at midnight UTC and hope you get an account before he fills for the day like you could with Johnny. You need the Johnny account removed if you want to reuse the username or domain.

http://tommy.heliohost.org:2082/frontend/paper_lantern/multiphp_manager/index.html

We just hiked the limit this morning. Should be a bit easier going forward.

You need to sign up again, which will make new records pointing to the new server (currently Tommy since its the only one working). The Stevie accounts are unrecoverable. The reason for your dns error is because we finally cleaned them up and deleted all the records for the Stevie accounts the other day.

We accept Skrill and paypal donations from Vietnam. Fees for <$5 donations are likely to be very low. You only need to donate $1 for an invite.

A 45 byte file is what you get when an account was not recoverable due to the hard disk damage. Unfortunately, a 45 byte file from the link Byron provided above me means your data is lost There are no plans for any further attempts at recovery due to the fact that the first attempt at such recovery was mostly unsuccessful. The hard drive in the server is simply too damaged to do anything with at this point. Even we can't do anything with it anymore. Once we can get someone to California, we plan to redisk the server and do a full software rebuild.

Johnny crashed a few days ago. Hardware died (same issue as Stevie...dead hard disk). You need to move to Tommy. Tommy registrations open at midnight (though they've been filling for the day in just seconds lately), or you can donate and get an invite that you can use to sign up any time.

It's not inactive, it was on a server that failed. Please see the Stevie posts in the news forum: http://www.helionet.org/index/forum/1-news/ Any data we managed to recover can be retrieved from here: http://www.heliohost.org/backup/ (if it gives an error, post the username and partial email address and I can send it manually). The only other thing you can do at this point is sign up on Tommy when registrations open at midnight (though they've been filling for the day in just seconds lately), or donate and get an invite that you can use to sign up any time.

But my script is not working showing error 500 Also, aside from trying Byron's code, did you change the PHP version? Tommy uses 5.6 by default, which I don't believe has Imagick.

This is because support for x3 has been discontinued. Be aware that this is not a limitation of HelioHost, but rather a deprecation of the theme by cPanel. We have 11.58 that I believe was updated from an earlier version. Clean installs done today don't even include x3 as an option anymore (someone requested it for Johnny, which had 11.60 until he crashed again). Take a look at https://blog.cpanel.com/its-time-to-say-goodbye-to-x3/ If Tommy hadn't been built before 11.58, we wouldn't even be able to offer the limited functionality x3 we do. Hosts that still offer x3 on newer versions are either using servers that were updated or are maintaining their own fork of x3 (we don't have the time nor resources to do this).

Done.

Probably because of your forum username. You can't create a hosting account that already has a forum user with the same name. I renamed you to jesse2. I don't see a hosting account with that name, so you should be good there. Try it now. Once it's created, I can change your forum name back.