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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    Krydos will send the invite when he sees your donation. As for transferring accounts, we can't transfer them. You just need to set it up again. The contents of your old account can be recovered using http://www.heliohost.org/backup/ If you don't receive an email after using that form, let us know and we can send it manually
  2. wolstech
    Escalating.
  3. wolstech
    Johnny failed a few weeks back. See http://www.helionet.org/index/topic/27132-2017-01-05/ Data from Johnny is not recoverable. Your only current choice to continue hosting here is to sign up on Tommy. Registrations open at midnight UTC and fill quickly. Alternatively, you can donate $1 or more and get an invite that is good even when the server is full for the day. You also had a Stevie account. Please be aware that you're only allowed one account on Tommy, so you will need to host both of your websites on one account.
  4. wolstech
    Stevie failed 2 months back. See http://www.helionet.org/index/topic/26915-hard-drive-failed/ Backups (if they were successful) can be had from http://www.heliohost.org/backup/ Your only current choice to continue hosting here is to sign up on Tommy. Registrations open at midnight UTC and fill quickly. Alternatively, you can donate $1 or more and get an invite that is good even when the server is full for the day. You also had a Johnny account. Please be aware that you're only allowed one account on Tommy, so you will need to host both of your websites on one account.
  5. wolstech
    You'll need to re-request it every time you need it updated. We don't have any way for users to do it themselves (a non-war application would be a better choice if you need to regularly update it). Escalating so it can be deployed.
  6. wolstech
    Manually sent.
  7. wolstech
    Looks good Things you might want to add: Probably should mention you need to repeat this line multiple times if you have multiple databases. It also doesn't accept wildcards (you need extra code to do a SELECT from the information_schema instead). I'm sure we'll get someone who will try a database name of cpUsername_% at some point... If users have web roots for addon domains that are outside of public_html (I know at least 2 users that do this on Tommy), they need to add them to the end of this line if they wish to include them.
  8. wolstech
    This support request is being escalated to our root admin.
  9. wolstech
    It's whenever Krydos sees the post, so usually within a day.
  10. wolstech
    This support request is being escalated to our root admin.
  11. wolstech
    We lost the cPanel plugin when Old Johnny crashed. New Johnny and Tommy never had the automatic request system. Java is something you have to request on the board right now. Same goes for ASP.NET. What's your username?
  12. wolstech
    The hard disks in them failed due to age. They're both 7+ years old and ran non-stop. The fact they ran for that, and ran well, was impressive considering they were bought used and we went well beyond cPanel's recommendations for accounts on a server. Stevie alone had well over 10,000 accounts...cP recommends 400 or less for something like Stevie. Half of them were inactive or suspended, but still. No backups because there's no space for them...same reason the servers have no RAID...didn't want to waste capacity on mirrors. We instead offer the tools to make your own. We fully intend on redisking these servers and getting them back online too, so Stevie and Johnny will definitely be back
  13. wolstech
    Dang...that would've been good to know on Monday. I helped my neighbor buy a domain from namecheap and I'm running the site for him...
  14. wolstech

    Tommy Accounts

    wolstech replied to HelioHost's topic in News

    For the ftp problem? That was the old Johnny. That's long gone. The New Johnny also crashed and this time around backups are not being offered.
  15. wolstech
    We ask that you give what you believe our service is worth to you The minimum is $1 for a Tommy invite since that's what's required for us to actually get anything (below this, Paypal takes it all in fees). The invite takes up to 24 hours to come, and works any time once you get it, even when the server is full for the day. As for the 6 seconds...see http://www.helionet.org/index/topic/27405-refresh-button/ It's basically "spam this button right around midnight UTC and hope you get lucky". We have a LOT of people who want to use our service, but we have to limit it like this or the server will just get crushed by the demand.
  16. wolstech
    cPanel requires a subdomain be created as part of an addon or alias domain. Also, the system now requires that the document root be inside public_html by default (though Krydos can remove this restriction if needed). We do provide Spam Assassin for email antispam, though it's not set up by default. You can set it up through cPanel if you want to use it.
  17. wolstech
    You need to sign up again. Registration opens at midnight UTC and fills in a few seconds (the signups filled for the day in 6 seconds last night). Alternately, you can donate and get an invite that works even if the server is full for the day. We cleaned up all the old accounts from Stevie and Johnny since the servers they lived on have failed, so your domain and username should be free.
  18. wolstech

    Tommy Accounts

    wolstech replied to HelioHost's topic in News

    Ps: is possible get a backup of files in johnny? (user: ircddl2) There are no plans to recover data or offer backups from Johnny (and we're not sure if anything would recover successfully anyway, we believe the failure is the hard disk just like Stevie).
  19. wolstech
    Did you renew it with the script Krydos linked? It won't work until you do. Also, what link are you using to log in? There are a few ways to log in that don't count. https://tommy.heliohost.org:2083/ and http://heliohost.org/ are the preferred ways of logging in to make sure it counts. Also, be aware that FTP, Webdisk, and email logins don't count.
  20. wolstech
    We already cleaned up all Stevie accounts. You should be able to just sign up when you receive the invitation. Krydos sends them manually, so they take a little time to come after you donate. It will be sent to your PayPal email address, so that is the address you need to check. Usually they come within 24 hours. Gmail sometimes puts the invite in Spam, so check your spam bin as well. If you haven't received it by this time tomorrow, let us know and it can be resent.
  21. wolstech
    This support request is being escalated to our root admin.
  22. wolstech

    Dns

    wolstech replied to r0nmlt's topic in Customer Service

    Please set your nameservers NS1.heliohost.org and NS2.heliohost.org. The system does not support using A records. If you wish to use it this way, you need to change the NS records, add it, then change them back. Please note that certain functionality in cpanel will not work if you use A records.
  23. wolstech

    2017-01-05

    wolstech replied to HelioHost's topic in News

    When you add the domains, you should be able to just specify a root folder that's not in public_html (you may need to create it first). If it won't let you, open a new topic over in customer service and I'll escalate it for you. As for your main domain showing everything, you can disable indexing in cpanel for it. Then it'll show a forbidden page instead.
  24. wolstech
    Did you add it to your account yet? It needs to be added as either an alias (if you want to show the same content as a main domain) or addon domain (to show different content)? I've noticed that on Tommy, domains simply don't resolve at all until they're added to an account (I added one yesterday, it did the same thing until I added it).
  25. wolstech
    All InnoDB data was unrecoverable. A few users had MyISAM tables that were incomplete/empty. If your databases were entirely InnoDB tables, the files will be empty or missing. Databases that weren't readable likely won't even have a file (i.e. it couldn't recognize they exist). MyISAM will vary. The backups are also public_html only, so domains hosted outside the public_html folder, mail, and settings didn't back up.
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