wolstech

You can either donate and get an invite that works whenever you want, or try to sign up at midnight UTC and hope you get an account before he fills for the day like you could with Johnny. You need the Johnny account removed if you want to reuse the username or domain.

http://tommy.heliohost.org:2082/frontend/paper_lantern/multiphp_manager/index.html

We just hiked the limit this morning. Should be a bit easier going forward.

You need to sign up again, which will make new records pointing to the new server (currently Tommy since its the only one working). The Stevie accounts are unrecoverable. The reason for your dns error is because we finally cleaned them up and deleted all the records for the Stevie accounts the other day.

We accept Skrill and paypal donations from Vietnam. Fees for <$5 donations are likely to be very low. You only need to donate $1 for an invite.

A 45 byte file is what you get when an account was not recoverable due to the hard disk damage. Unfortunately, a 45 byte file from the link Byron provided above me means your data is lost There are no plans for any further attempts at recovery due to the fact that the first attempt at such recovery was mostly unsuccessful. The hard drive in the server is simply too damaged to do anything with at this point. Even we can't do anything with it anymore. Once we can get someone to California, we plan to redisk the server and do a full software rebuild.

Johnny crashed a few days ago. Hardware died (same issue as Stevie...dead hard disk). You need to move to Tommy. Tommy registrations open at midnight (though they've been filling for the day in just seconds lately), or you can donate and get an invite that you can use to sign up any time.

It's not inactive, it was on a server that failed. Please see the Stevie posts in the news forum: http://www.helionet.org/index/forum/1-news/ Any data we managed to recover can be retrieved from here: http://www.heliohost.org/backup/ (if it gives an error, post the username and partial email address and I can send it manually). The only other thing you can do at this point is sign up on Tommy when registrations open at midnight (though they've been filling for the day in just seconds lately), or donate and get an invite that you can use to sign up any time.

But my script is not working showing error 500 Also, aside from trying Byron's code, did you change the PHP version? Tommy uses 5.6 by default, which I don't believe has Imagick.

This is because support for x3 has been discontinued. Be aware that this is not a limitation of HelioHost, but rather a deprecation of the theme by cPanel. We have 11.58 that I believe was updated from an earlier version. Clean installs done today don't even include x3 as an option anymore (someone requested it for Johnny, which had 11.60 until he crashed again). Take a look at https://blog.cpanel.com/its-time-to-say-goodbye-to-x3/ If Tommy hadn't been built before 11.58, we wouldn't even be able to offer the limited functionality x3 we do. Hosts that still offer x3 on newer versions are either using servers that were updated or are maintaining their own fork of x3 (we don't have the time nor resources to do this).

Done.

Probably because of your forum username. You can't create a hosting account that already has a forum user with the same name. I renamed you to jesse2. I don't see a hosting account with that name, so you should be good there. Try it now. Once it's created, I can change your forum name back.

That's why I said to wait a few days and try again. When we start allowing a meaningful number of accounts a day, it'll be a little easier for someone waiting at midnight to get one. Right now you're one of 1000+ competing for what appears to be 5 accounts (!!!) based on what I see being created each day (I personally think this is too low even for a new server...). You statistically have a better chance of winning many lottery scratch-off tickets

Does it give an error when you try to go through the whole process? If so, what is the username you're trying to use? Krydos may need to remove it and might need to resend the invite.

Add the .com domain using Alias if you want it to show the same content as the heliohost.org subdomain. Use Addon Domain if you want to show different content (it will let you specify what folder to use as the domain's root).

You have to wait until midnight UTC and hope you get an account before it fills unless you can donate (the donation invite will work on a full server so you can use it any time of day). Lately they're filling for the whole day in under 2 minutes...

This support request is being escalated to our root admin.

Byron or Krydos needs to remove that domain's DNS records. It's because the domain used to be attached to a server that crashed. Moved to customer service.

Sent.

This support request is being escalated to our root admin.

Krydos will send it when he sees the notification (they're sent manually). Usually they come within a few hours. You'll receive the email at your Paypal/Skrill email address, so be sure to look out for it, and be sure to check in spam. If you don't get it by tomorrow, start a new topic over in customer service and I'll escalate it so Krydos can resend it.

This support request is being escalated to our root admin.

Sent.

Honestly, probably not all that good, especially considering the results of the first attempt. Most the stuff on the list was too damaged to recover We do recommend making backups periodically, primarily for this reason. Our servers do not have fault-tolerance for cost and disk space reasons, so crashed servers are "get what we can, redisk server, start over" as opposed to the "change failed disk and let the RAID rebuild" that large companies with entire datacenters would do. It also doesn't help that we're all 1500+ miles from the servers (we all live on the US East Coast, servers are in California...). EDIT: Krydos just said there will no further effort made: http://www.helionet.org/index/topic/27233-manual-backup-results/

Great to hear they worked for you Let us know if you need anything else.