wolstech

@Krydos: That's actually his email address, not his username. The account its attached to is banned for phishing.

Gone.

This support request is being escalated to our root admin.

Did you manually edit his skin through the AdminCP?Bingo. He was set specifically to mobile for some reason. I just changed it to the HelioNet theme, but system default probably would've worked too.

Unblocked. Try resetting your password here: https://johnny.heliohost.org:2083/resetpass?start=1 If that doesn't work, I'll escalate this for you. The account does exist and is active, but your account is different from most. You have a username that exceeds 8 characters (the normal limit)...I wonder if that could be related to this issue.

It's archived. Escalating to have it restored.

It can take 24 hours before the site works again.

Thank you for the donation. Escalating to have your account moved.

Unblocked.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.

Tommy usually takes a few hours to a day or so, which is quick considering Johnny users have to wait in line for months for Java support. If you check that Java page again, it should tell you the estimated wait time.

I'm not sure if Krydos can do this or not, but I know in the past, cPanel upgrades were something we put off if we can, since it can break a bunch of stuff. Tommy actually has been upgraded once though. He had 58 or 59 when he came out and was upgraded for the AutoSSL functionality. Also, I know that Johnny can't be updated due to the ancient cPanel/CentOS versions required for that functionality. Ricky already has version 66 since he was just rebuilt.

Failed IMAP logins again. Do you have a phone or mail client set up anywhere to check mail? If so, that will cause this if the password is wrong. Hacking is not going to cause the block you're getting since it's originating from your own network. A mail client or cell phone with the wrong password definitely will cause this though. Unblocked.

How about now?

How is the computer connected to the internet? Is it though a mobile hotspot? Also, does the board still appear in mobile view if you log out?

Gone.

This support request is being escalated to our root admin.

You need to get the backup from the link that Krydos posted.

Krydos will look at this when he gets a chance. 24-48 hours wait can be normal at times.

That account doesn't have Java on it. You need to request Java and wait before you can deploy a war. The wait time is several months last I checked, so it may be a while. If you wish to move to Tommy, see http://wiki.helionet.org/Moving_your_account Wait time for Java there is usually a few hours.

You'd need to write a script to back up and download the contents of your account daily to accomplish that. Krydos wrote one and posted it on here at one point, but I can't seem to find it at the moment. Perhaps he can link it if he sees this post.

That's...odd. What browser are you using? I get the regular full layout just fine on my PC (Win7 with Chrome 60). Perhaps try visiting the forum in an incognito window?

@lakhanpp: Unblocked. @Luigi123: The forum software provides his IP in the upper right of his post. You don't need to ask unless the IP shown there is not blocked.

It looks like you've already figured it out, but that account is not suspended and is working fine. Let us know if you need anything else.

It was suspended for inactivity. Make sure you log in at https://heliohost.org/login/ once every 30 days. I've renewed it for you. It may take several hours for the site to show up again, but CPanel should work immediately.