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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    The postgres server is not configured for remote access. I remember Krydos having to do something on Tommy to make it work. Escalating...
  2. wolstech
    Upload the war file to your home directory and post in customer service asking for it to be deployed. Please include your username and the name of the war file to deploy.
  3. wolstech
    This post will do. Escalating.
  4. wolstech
    Not in its current form, no. When we do fix him, all the accounts will be gone. Because of some changes, there's a good chance he'll have a different name too.
  5. wolstech
    Escalating.
  6. wolstech
    You got suspended because it shows you created both mng4 and abhijit4. Abhijit4 has been unsuspended.
  7. wolstech
    Have you tried clearing your cache? Does it appear if you use the editor in another browser?
  8. wolstech
    Glad to see you got it working Feel free to let us know if you need anything else.
  9. wolstech
    FTPS doesn't work properly on Johnny or on tommy. We don't know why. SFTP is supported on both servers though and is more secure anyway. For Johnny, the port number is 1373. Tommy is different. If you look for a recent topic on Tommy FTP, you'll find setup instructions from krydos (I'd copy paste them for you but I'm on mobile). They're identical other than the port number and host name.
  10. wolstech
    You'll receive an invite within 24 hours to register. Krydos sends them manually, so they take some time to come.
  11. wolstech
    It's likely your .htaccess file. Rename the .htaccess file in your public_html folder to something else so it's ignored and try it again (make sure to type in the URL, don't just refresh since that will use the HTTPS already in the address bar)
  12. wolstech
    Domain changed. Be aware that your site is currently redirecting to SSL, but because SSL is not configured on your account it's showing a random website. You will need to remove your SSL redirect or obtain a certificate and configure SSL before your content will be visible.
  13. wolstech
    Unsolved and escalated.
  14. wolstech
    Blazeweb has it. We do not offer SSH access.
  15. wolstech

    wolstech replied to Dtc's topic in Customer Service

    Last I was told, there is no cPanel plugin for Lets Encrypt, only a WHM plugin. There's a major difference. A WHM plugin is managed by root admins, and is global to everybody on the server. The WHM plugin issues a certificate for every single account and domain on the server. It has a stupidly low limit of I believe 20 certs a week that we'd go over in a single day...we have way too many new accounts per day for it. In addition, SSL adds extra load to our (and LE's, for issuing the certs) servers, and many domains hosted here probably wouldn't use SSL even if we made it standard on all accounts. As of right now, due to the lack of available software and LE's restrictions, there is no way for normal users to properly automate Lets Encrypt on our service. You can however manually generate a certificate for your domain every 90 days and install it. See this guide for that: http://wiki.helionet.org/Installing_an_SSL_Certificate_with_ZeroSSL
  16. wolstech
    The domain wildsidedivers.tk is correct already: http://bybyron.net/php/tools/dns_records.php?domain=wildsidedivers.tk&rec=NS Have you tried adding it? The domain iot-sa.tk is incorrectly configured though. You need to select Custom DNS and enter the nameservers ns1.heliohost.org and ns2.heliohost.org. Your domain's NS records: http://bybyron.net/php/tools/dns_records.php?domain=iot-sa.tk&rec=NS (We do not support using an A record with Tommy's IP address, which is what it appears you've done).
  17. wolstech
    That's actually not bad...especially for the free price. Here's an example of a PHP mail package that should work with it: https://github.com/PHPMailer/PHPMailer/ They have an example for doing SMTP with it right in the readme.
  18. wolstech
    All Stevie and Johnny domains should have already been released. You should just be able to add them. Is there an error you're getting?
  19. wolstech
    You can't use the pear mail() because we don't support pear. That error is normal. If you really want to use an external mail server, you should download any of the large number of smtp classes available for PHP that implement the protocol via sockets and use that. Is there a reason you can't use our mail service though (you're the only user we have that has done this)?
  20. wolstech
    Last I checked, we didn't support PEAR. I'll escalate this because of your odd mail configuration...as far as I'm aware, you're the only one who's trying to use an external mail server for their domain's email.
  21. wolstech
    Our server prioritizes delivering mail locally when possible. If mail is sent to a domain hosted here, it never leaves our server by design. I'm not sure if you can change this...Krydos or Byron would know.
  22. wolstech
    You're trying to host a single subdomain of a domain that's hosted elsewhere...cPanel's official answer is that this is not supported. However, we can make it work. You need to use the subdomain in question as your main domain. If you do this, http://rk4.heliohost.org will no longer function. You can't have both. You should be able to change your main domain yourself by signing into www.heliohost.org (note that the option for this is NOT in cPanel, but in the "Heliohost tools" section). If you have trouble, let me know and I can change it for you.
  23. wolstech
    1. Midnight UTC every day. 2. You can still delete your account, but you need to sign into www.heliohost.org to do so. The old one on the classic site is no longer supported. Please note that if you're trying to delete an old Stevie or Johnny account, they've already been deleted since the servers crashed. 3. It's still supported. Support@heliohost.org
  24. wolstech
    That account failed to create, though the error message is "Account creation OK"? Not sure what happened here. Escalating so the cause can be investigated.
  25. wolstech
    Cron again. There's a section in cpanel for crons. I recommend that you check them and assuming you only have 1 job, make sure it's not set to run more often than once every 12 hours. One of your programs probably created a cron set for a few minutes or something. A lot of software will do it when it's installed, and some do not tell you.
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