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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.
  2. wolstech
    Glad you got it working, but you really shouldn't need to force our code to work...it sounds like a bug in the Javascript on our site. Escalating so it can be looked at.
  3. wolstech
    No. There are no further efforts being made to recover data from Stevie. We did manage some backups (http://heliohost.org/backup/), but your account was not one of them. It failed to back up due to disk damage (the backup is empty). The server has since had the defective disk removed and the remaining disk formatted...it's now waiting on a rebuild so it can come online again.
  4. wolstech
    Does the new password contain your username by chance? Also, try resetting it using the Reset Password option here: Tommy: https://tommy.heliohost.org:2083/, Johnny: https://johnny.heliohost.org:2083/
  5. wolstech
    We have to wait for Krydos. It can take a day or so for him to respond, so please be patient.
  6. wolstech
    Escalating. Krydos will be able to confirm that tomcat needing restarted is the reason for this and restart it if so.
  7. wolstech
    Check the spam bin, that's where mine was on my Yahoo account (also, if you forward your Yahoo account mail to something else, spam won't forward, so you'd have to actually log into Yahoo and check for it). If not, try another email address. There is no record that I can see of your email address in the system.
  8. wolstech
    You can always ask for a root admin to restart it for you. Best bet is to develop locally and then upload everything you'll end up needing at once, then ask us to restart it for you.
  9. wolstech
    That's the default limit for PHP I believe. I'm not sure if it can be increased. Escalating.
  10. wolstech

    Tommy Accounts

    wolstech replied to HelioHost's topic in News

    All Stevie accounts were deleted back in January. You should be able to just sign up.
  11. wolstech
    The clock is accurate on tommy. I just checked and it was only 6 seconds off from the clocks in the room with me. Be aware that the server local time is Pacific. Do you have a script showing this 7 minute gap? EDIT: Per Krydos below, it's not actually Pacific, but UTC with the local timezone set to Los Angeles. Our old servers were actually Pacific...
  12. wolstech
    This support request is being escalated to our root admin.
  13. wolstech
    I don't know for sure, but my guess is that tomcat probably has to be restarted to see them. That happens periodically for reasons like new accounts getting it enabled, so something/someone else on the server likely did something that triggered a restart and it found your libs at the same time.
  14. wolstech
    It's not a normal web application since it has a bunch of stuff that has to run in the background, so a standard shared web host probably isn't the best choice. Your best bet may end up being a game host service that specializes in this sort of software. Another choice is a VPS. I haven't explored whether free options exist for these, so I can't recommend anything specific.
  15. wolstech
    Looking at guides, it appears Hlstatsx has a background daemon...we don't allow custom daemons, so this won't work here. If I remember right, others have also asked about this exact program and been told the same, but I can't find the topics right now since the forum search is being uncooperative.
  16. wolstech
    @RRHOA2: Did you mean for the domain to be rainbowridge.heliohost.org? If so, that's why it doesn't work. Let me know and I can fix it for you if this is the case.
  17. wolstech
    The domains separate content. Resources are shared and tracked by account. If anything on your account (doesn't matter which domain) uses too many resources, the whole account and all of its domains get suspended. Also, while you can have unlimited domains, you're only allowed to have one account. Creating multiple accounts is against the terms of service and will get you suspended. I have 4 domains on my account and have never had an issue though, so unless your code is poorly written or a site gets abused, it's usually not an issue.
  18. wolstech
    Try this: https://www.heliohost.org/renew/ In the future, please be sure to log in using either https://tommy.heliohost.org:2083/ or https://www.heliohost.org/login/ once every 30 days.
  19. wolstech
    Assuming your home folder is /home/username/, your main domain's document root will always be /home/username/public_html/ Yes, addon domains have their own document root so you can have different content on the addon domains. The field in cPanel is from the root of your home folder, so putting "public_html/mydomain.com" in the document root field creates a folder /home/username/public_html/mydomain.com/ which would be the root for your addon domain. You can create the docroot for an addon domain outside of public_html, but we do not recommend this. .htaccess is one solution for preventing addon docroots from being reachable from the main domain. Another solution some of our users use is making everything an addon domain. They'll keep a something.heliohost.org subdomain as the main domain and put Deny from all in .htaccess. Then they add every domain they actually want to use as an addon domain instead, each with its own docroot folder inside public_html. Both solutions will work. I personally don't do anything to prevent such access on my account. (See http://www.acmine.tk/ and http://www.raxsoft.com/acmine/)
  20. wolstech
    PHP 7.x is available. You can select what version is used for each domain on your account here: https://tommy.heliohost.org:2083/frontend/paper_lantern/multiphp_manager/index.html You can change your main domain through the Heliohost.org website (note that it's in the "Heliohost tools", not in cPanel. Alternately, post your username and domain and I'll change it for you. The uptime information isn't always accurate, and Tommy was down for a few minutes once or twice yesterday. Johnny is a little faster right now because he is freshly rebuilt and only has a few accounts compared to Tommy. However, Johnny has fewer restrictions, allows more resources per account, and is on much older hardware. It's more prone to downtime from overloading and abuse than Tommy. Johnny also does not support any version of PHP other than 5.6. Load and uptime history can be seen at: http://heliohost.grd.net.pl/monitor/ The 65.19.143.x address is our website and management server. It's normal, especially if you use https://heliohost.org/ to log in. You can also log in directly: https://tommy.heliohost.org:2083/
  21. wolstech
    The account information has been updated. You should also change your cPanel contact email to match. The cPanel contact email can be changed here: https://tommy.heliohost.org:2083/frontend/paper_lantern/contact/index.html Your domain is also now working.
  22. wolstech
    You can't change the email address used to sign in. We'd have to change it for you. As for the domain, what is your username and the domain you want. I can change it for you.
  23. wolstech
    The accounts that were in "new Johnny" were deleted. When Johnny crashed for the second time, it was disk failure like Stevie. Because the server had only been around for two or three weeks since the first repair, we didn't offer backups for those accounts. You need to signup again.
  24. wolstech
    https://tommy.heliohost.org:2083/frontend/paper_lantern/contact/index.html is for your cPanel notifications, password resets, etc. You also need to change it on the forum if you want them to match. If you're on Johnny, it's https://johnny.heliohost.org:2083/frontend/paper_lantern/contact/index.html
  25. wolstech
    You can delete the hosting account by signing into https://www.heliohost.org/ and clicking Delete Account. I've removed the extra forum account for you. If you have trouble deleting the hosting account, let me know and I'll remove that as well.
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