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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. That probably happened because the logins will always fail while you were suspended. Unblocked.
  2. You were suspended for sending too many emails. The limit is 50/day unless you request and are approved for more. You've been unsuspended.
  3. Probably not, seeing that needing that many is absurd. Even most paid hosts have such limits (I manage a site for a client on a paid host, their limit is 2 [!!!]). You'd probably need to run your own mysql server just for that software. You should find replacement software, not a replacement web host. For what it's worth, any software requiring this ridiculous amount of persistent connections is almost certainly terribly written junk that should be fixed or replaced. Can't you just run the game server without this software (it appears to be an extension of some sort)? I'm sure there are hosts without this limit, but nearly all free hosts are going to have this problem, and I've never used a paid one in this capacity, so I can't recommend such a service that will meet these requirements.
  4. This support request is being escalated to our root admin.
  5. This support request is being escalated to our root admin.
  6. That can't be done since we're a shared host. You'd need to purchase a dedicated ip from us if you want an ip that will point to your site.
  7. This support request is being escalated to our root admin.
  8. This is exactly the cause of that error. Too many failed logins to such a folder will block you.
  9. If you put the file somewhere inside public_html and provide the URL to it, we can set that up for you externally. Please let us know what the URL to the file is.
  10. I'll assume you're on Johnny. This is a known issue. The mbstring extension is missing from the latest Apache/PHP build and is therefore not supported on Johnny at this time. There is no estimate as to when this will be fixed as the repair will cause significant instability, new account delays, and some downtime while it is being implemented. Please move to Tommy if you need this functionality in the meantime.
  11. He added it for you. It's external, so you won't see it in cpanel. You don't need to do anything.
  12. #!usr/bin/python3.6 You forgot the leading /...that should be: #!/usr/bin/python3.6
  13. It was for too many failed cPanel logins. Unblocked.
  14. That was blocked for too many failed FTP logins. Unblocked.
  15. The IP you posted from is not blocked. What is the IP address that needs to be unblocked?
  16. Unblocked. Your IP was blocked for too many failed pop3 logins. Did you just recently change a mail password and forget to update It in a mail app?
  17. It caused high load again. I'll escalate this so we can find out what's causing your load since every time you cause high load, you slow down everybody else on your server. I'd rather not unsuspend this until we know how to fix it.
  18. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.
  19. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.
  20. That account is permanently suspended for phishing. Please create a new account.
  21. This support request is being escalated to our root admin.
  22. This happens sometimes. It's due to Johnny timing out during the add process and leaving a half-added domain. Escalating so the domain can be removed from the system.
  23. Also unblocked. In the future, please create your own topic.
  24. Yes. Whatever the password is for that user in cpanel, should also be in that variable at the top of the script. They have to match.
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