wolstech

I think daylight savings time might have me off by an hour. They should reset in just over twenty minutes from the time of this post...(I know they open at 8PM local for me, I'm US East Coast) Update: they're open now.

Correct. None of those are supported on Stevie. Your choices are PHP 5.3.8, Python 2.x and 3.x, and Perl if you're on Stevie.

This support request is being escalated to our root admin.

Johnny databases should be in your home directory as a .sql file already. If there is no .sql file for that database (or it is empty), it likely used InnoDB and cannot be backed up at the moment. Once we rebuild Johnny (whenever that is, likely months), we're planning to attempt recovery of the InnoDB databases, but there's no way to do so while the server is damaged. You can retrieve the file via FTP if it exists.

Your databases have been saved to your home directory as .sql files. Your database backups and other files can be retrieved via FTP from Johnny: http://www.helionet.org/index/topic/25786-johnny-backups/ If you need a domain removed, please download your data first, then let us know what domains you need removed from your Johnny account so we can get them deleted for you.

Johnny is broken beyond repair. You need to move to Stevie, and switch to a language supported by Stevie to host your site (Java is not supported on Stevie). Stevie supports PHP 5.3, Python, and Perl for programming languages and has MySQL, pgsql, and sqlite for databases. Please see http://www.helionet.org/index/topic/25786-johnny-backups/ for more information on how to backup any data you may have uploaded to Johnny.

I assume you're on Stevie. Did these use InnoDB by chance? if so, they probably got lost in the recent InnoDB crash. Please restore your latest backup. If you need further assistance, please post your username and server so we can look into it.

Just split this, then realized you already made your own topic...merged.

@vietstar: It's rather confusing when you post in other people's topics asking for help with a different problem. I've moved your post to its own thread here: http://www.helionet.org/index/topic/25844-domain-change/

To add to my earlier post, the backups in your home directories represent all the databases we can back up from your account. Databases and tables using InnoDB were not backed up and will be missing/empty because they cannot be backed up with the server crashed (mysql must be running, which it cannot do while /var and /usr are read only). We recommend using your latest pre-crash backup to recover these databases.

Dear Root Admin ! Can you help me backups database vietstar_nuke3 of www.vietstar.tk at Johnny server and let me download via ftp ? Thanks so much ! Check for a .sql file in your home folder. If the backup does not exist, it is because the data was stored in InnoDB format and cannot be backed up. Please use your most recent backup from before the crash instead. It resets at midnight UTC. Your IP suggests you're in Poland, so it resets every day around 1AM for you. It only allows a few hundred accounts per day to prevent overwhelming the server, and because everyone is trying to move right now, it fills quickly. You can see the green bar under "Registration" (the first bar) here to see how long it typically lasts per day: http://heliohost.grd.net.pl/monitor/

The databases are already backed up and are sitting in your home directory for you to download over FTP.

The server suffered file system damage that is beyond repair. You need to back up your files via FTP and sign up on Stevie. Databases have been saved in your home directory as .sql files that you can use to recreate the database on Stevie. Please note that data stored using the InnoDB engine is unavailable for the time being. Please see http://www.helionet.org/index/topic/25786-johnny-backups/ for more information. If you need domains removed from your account, please let us know and we can remove them for you.

@banger: Post moved here: http://www.helionet.org/index/topic/25834-domain-removal/

Johnny is damaged. You need to back up your data via FTP then move to Stevie. See http://www.helionet.org/index/topic/25786-johnny-backups/

@jehurodrig: Topic split to http://www.helionet.org/index/topic/25806-suspended-jehurodr/

You can't. Do you need the domains removed from your account?

Split topic.

Johnny is damaged and no longer works properly. Please sign up again on Stevie.

This support request is being escalated to our root admin.

No problem. Glad to see it's working for you

See http://www.helionet.org/index/topic/25786-johnny-backups/ cPanel and most other services are no longer functional and cannot be repaired due to extensive damage to the /usr and /var file systems. The only thing you can do at this point is use FTP to download your files. If you need your databases, please post the database names and a root admin will attempt to back them up and email them to you. Once you have your data, please sign up on Stevie.

You probably won't be able to delete it with Johnny damaged since it checks the server to verify the password. Just sign up on Stevie. If you have trouble or need a domain removed from your Johnny account, please let us know.

Delete the database user (not the database) in cPanel, then recreate it and reassign it to the database. Be sure to either use the same password as before, or edit your software's config file to use whatever new password you use.

Escalating.