wolstech

@Krydos: Is there something on our website that could do this? I just tried it and the "Continue to cPanel" took forever (though it did eventually work, I was fully expecting it to time out...). Once I got in, cP seems to work normally. @fsps: Does https://ricky.heliohost.org:2083/ work to get into cPanel or does that time out too?

Can confirm it's a cache issue. I'm seeing a 403 Forbidden error for that domain.

His IP is from India. I figured he probably wasn't in the USA...I can't see IPs on posts when on my phone...

Moved to customer service. Please be patient. It can take up to 24 hours for such requests because krydos is the only one who can handle them. In addition, I don't know which country you're in, but its a federal holiday today for the USA where we are based, so support may be slower than normal.

This support request is being escalated to our root admin.

The issue was probably MySQL not responding earlier for some reason. Seeing you're on Johnny, strange things are bound to happen due to high load. Either way, I'll mark this solved this since it is now functioning properly.

Where are you seeing this error?

Only krydos can do that. He has to re-deploy it, which is why it was escalated.

No. There is a limit of one heliohost subdomain per account, and it must be your main domain.

I've had a bunch of issues with updates through softaculous myself. I used to have roundcube, and its upgrades would regularly fail. Was always easier to uninstall it and install it again. This behavior is by design. It auto-capitalizes first letter and removes all other caps. Also, the way you format your posts makes them difficult to read (and more confusing, and unfriendly to tools like text to speech) by the way. Using blank lines, colons, and bold is much easier on readers and computers alike than all those symbols you use.

PHP doesn't know what a DBController is, so its failing. The class is probably declared in an include that it can't find. Odds are there's a path in a config file that's set wrong somewhere. Check to see if there's paths in your software's configuration file. If so, they need to be edited to point to the correct locations on our servers as opposed to on your computer.

You're suspended for having 2 accounts. You're only allowed one. Which one do you want to keep?

That account is suspended for Phishing. For security reasons, phishing accounts cannot be unsuspended, backed up, or deleted. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

What is the username of the account in question?

You might be blocked on our end then (legitimate users sometimes get blocked accidentally by the firewall if they are logged on when the server gets hit by an attack, Ricky did see high load a little while ago). I'll escalate this so a root admin can check/unblock you. Escalating.

You might be stuck in our firewall, but usually that causes your website to appear down for you too. It sounds more like your PC or network is blocking traffic that's not on port 80. Does http://cpanel.aar0n.heliohost.org/ work for you? (Note this link will not count for inactivity tracking purposes).

None that I can see. Your website is up and your account is not suspended. Are you getting an error or just a timeout trying to connect?

This support request is being escalated to our root admin.

You're welcome. Yeah, bookmarking the 2082 will result in an always-insecure login. As Krydos said, we offer the insecure one because a lot of places block the secure version due to its port number. Feel free to let us know if you need anything else

OK. Unsuspended. Please fix it quickly.

You're suspended for sending spam. Below is the abuse report we received. It appears a mailbox got compromised. I would recommend changing all of your mailbox and other account passwords as soon as I unsuspend you. Please let me know when you're ready to spend the time fixing it and I'll unsuspend you (we just don't want more spam going out in the meantime). We have received a complaint about your account. Please investigate and fix within 24 hours. Hurricane Electric Abuse Department support@he.net From fblbounces@senderscore.net Sun May 21 21:20:02 2017 Return-Path: <fblbounces@senderscore.net> X-Original-To: report@abuse.he.net Delivered-To: report@abuse.he.net Received: from he.net (he.net [216.218.186.2]) by abuse.he.net (Postfix) with ESMTPS id 71E1F54124E for <report@abuse.he.net>; Sun, 21 May 2017 21:20:02 -0700 (PDT) Received: from mrfbl00-den.returnpath.net ([66.45.29.178]) by he.net with ESMTPS (AES256-GCM-SHA384:TLSv1.2:Kx=RSA:Au=RSA:Enc=AESGCM(256):Mac=AEAD) for <abuse@he.net>; Sun, 21 May 2017 21:20:43 -0700 Received: from poma00.lan.returnpath.net (poma00.lan.returnpath.net [10.2.0.104]) by mrfbl00-den.returnpath.net (Postfix) with ESMTP id B57B94A0280 for <abuse@he.net>; Sun, 21 May 2017 22:20:00 -0600 (MDT) DKIM-Filter: OpenDKIM Filter v2.10.3 mrfbl00-den.returnpath.net B57B94A0280 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=senderscore.net; s=081107; t=1495426800; i=@senderscore.net; bh=MO8+SY57MBg3P49Ds/kTp/dc0eroFDyQzeC/N1JQofY=; h=Date:Subject:To:From:From; b=CLCtsYZreNmksn/kPefNEHT7/cPirv0Ay9BmpuZQQ5oih5a877BZyOAITXyyWeBpi NVcFHDm0R77NKFiK1aR7lXu+2qjla+I9fB4D6u2P69kIRIMYtt9TndjvUt82vZujg1 cgCObNwDvs/jE49cgGuUyKTPi4cBHxHaVaDdhjZk= Received: by poma00.lan.returnpath.net (Postfix, from userid 106706) id B38DD6027B; Sun, 21 May 2017 22:20:00 -0600 (MDT) Content-Type: multipart/report; boundary="_----------=_14954268002205179815"; report-type="feedback-report" MIME-Version: 1.0 X-Mailer: MIME::Lite 3.029 (F2.84; T2.04; A2.12; B3.13; Q3.13) Date: Sun, 21 May 2017 22:20:00 -0600 Subject: Mail.ru Abuse Report To: abuse@he.net From: feedbackloop@mailru.senderscore.net Message-Id: <20170522042000.B38DD6027B@poma00.lan.returnpath.net> Content-Transfer-Encoding: 7bit This is a multi-part message in MIME format. ----------=_14954268002205179815 Content-Disposition: inline Content-Transfer-Encoding: 7bit Content-Type: text/plain This is a Mail.ru email abuse report for an email message received from IP 65.19.143.6 on Tue, 16 May 2017 20:04:00 +0000 ----------=_14954268002205179815 Content-Disposition: inline Content-Transfer-Encoding: 7bit Content-Type: message/feedback-report User-Agent: ReturnPathFBL/1.0 Abuse-Type: complaint Arrival-Date: Tue, 16 May 2017 20:04:00 +0000 Feedback-Type: abuse Version: 1 Source-IP: 65.19.143.6 ----------=_14954268002205179815 Content-Disposition: inline Content-Type: message/rfc822 Content-Transfer-Encoding: 7bit Delivered-To: ***** Return-path: <> Authentication-Results: mxs.mail.ru; spf=none () smtp.mailfrom=elias@almazdentistry.com smtp.helo=tommy.heliohost.org; dkim=invalid reason=pubkey_unavailable header.d=almazdentistry.com Received-SPF: none Received: from tommy.heliohost.org ([65.19.143.6]:33238) by mx5.mail.ru with esmtp (envelope-from <elias@almazdentistry.com>) id 1dAihQ-00029d-PR for fon_shtirlits@mail.ru; Tue, 16 May 2017 23:04:06 +0300 DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=almazdentistry.com; s=default; h=Content-Transfer-Encoding:Content-Type: MIME-Version:Date:Subject:From:Message-ID:Sender:Reply-To:To:Cc:Content-ID: Content-Description:Resent-Date:Resent-From:Resent-Sender:Resent-To:Resent-Cc :Resent-Message-ID:In-Reply-To:References:List-Id:List-Help:List-Unsubscribe: List-Subscribe:List-Post:List-Owner:List-Archive; bh=yp13QPKb2/i/HGTJ2JUJLWc9v5BlKrE8Q9L0qh13VDY=; b=tBoPnr265EVS6sDxkqggS6n7If 5fhtkSIda0WEAy/Sq/PxrvOXRx2OKQ2NqwJR87w7jJgF0PmOXbNSv79ci+dcNkVCAA8irc1sJmqdL 8S5+t0M1o0Xi+fTvl29Qlj1NVOLnzLjbUdw+9uXE7rymeEzE/idDmak7AZOp5GcRTaklKhBvLFsod w+dTg/BBHOKa2Z9fouGhTzT2G7583w5E0zax2ph9RYUR0nvl6x6DYUosYQ1IGwdWIEvq9IH0vnO5J KRVraI8t138aIJskk0qg+fn5PAiyaNvpDzdg7pHcia6OyAmcnUxPdlorGmReapoDaHFHAxPR/WVEb KLMDeH4w==; Received: from [203.205.45.238] (port=51732 helo=5.45.73.16) by tommy.heliohost.org with esmtpsa (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256) (Exim 4.89) (envelope-from <elias@almazdentistry.com>) id 1dAihL-0004qg-VW; Tue, 16 May 2017 13:04:00 -0700 Message-ID: <5550E6B5BE6A44F72B2E67DABE510F56@almazdentistry.com> From: "Hubert" <elias@almazdentistry.com> Subject: Hookup for sex! ,Premium app for Date: Tue, 16 May 2017 23:03:34 +0300 MIME-Version: 1.0 Content-Type: text/plain; charset="windows-1251"; X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Primary Hostname - tommy.heliohost.org X-AntiAbuse: Original Domain - mail.ru X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12] X-AntiAbuse: Sender Address Domain - almazdentistry.com X-Get-Message-Sender-Via: tommy.heliohost.org: authenticated_id: elias@almazdentistry.com X-Authenticated-Sender: tommy.heliohost.org: elias@almazdentistry.com X-Source: X-Source-Args: X-Source-Dir: X-DKIM-FAIL: DKIM test failed: invalid (address=elias@almazdentistry.com domain=almazdentistry.com reason=pubkey_unavailable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olicy: no X-Mras: OK X-Spam: undefined Content-Transfer-Encoding: quoted-printable http://www.versitycapital.com/wp-content/themes/Divi/ec658bb0df.html Kin= ky dating site! Millions of hot Tons of babes=20 for fetish seekers! ----------=_14954268002205179815--

There is not. You would need to delete your account then sign up again. You can change the domain though, so if you created something.heliohost.org and now want mynewsite.heliohost.org, we can do that.

Have you added the domain to cPanel under parked or addon domains? I'm not seeing it associated with your account in our system.

The domain in question was actually on minhtam1, not minhtam, so I've unsuspended that account for you instead. The minhtamv account has been suspended.

That's on a second account, minhtam, which as I said earlier you're not allowed to have more than one account. If I unsuspend that one, minhtamv will be suspended again. Do you want me to suspend minhtamv and unsuspend minhtam? Also, if you're unaware, you can have more than one domain on a single account...