wolstech

Please fix it quickly. If you get suspended again, I'll escalate so Krydos can identify the file causing the problem for you

That account is suspended for Phishing. For security reasons, phishing accounts cannot be unsuspended, backed up, or deleted. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

Googling what that was makes me believe we don't support solr (it appears to be an entire system of its own)... This is a question for Krydos.

You're suspended for having 2 accounts. You're only allowed one. The account praveenk has been unsuspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.

I've added a 2 to your forum account name so acrocomu will work for a new account. Let me know once it's created and I'll rename it back.

It was indeed for multiple accounts. The account java1to3 has been unsuspended.

This support request is being escalated to our root admin.

You probably won't find one honestly. I couldn't when I searched...FileMaker is paid commercial software that also requires Windows Server (both are expensive), so any company offering such hosting is likely to charge you for the service. Just the FileMaker Server software is $1k, Windows Server is another $750...

Do you mean FileMaker? If so, no we don't. They are a proprietary format that requires Windows hosting.

I'm not sure why this won't unsuspend...it's showing as Active on my end and manually suspending and unsuspending it did not help... Escalating.

The account niandu does not exist. Are you sure that's the username?

Ok. Please keep us updated. Also, I would not recommend Johnny for vbulletin. Johnny is extremely slow compared to Ricky or tommy and your software may not work correctly. Johnny is also down quite a bit...

Marking solved since the account in question has been deleted.

@bdistler: That was actually my question...most of the vB installs we see here are pirated (which violates our TOS and usually results in suspension for copyright infringement), though this one I wonder about...the copyright info isn't missing like on most cracked ones though, so it's possible it's legit. @acrocomu: Can you provide a proof of license for the software?

What domain are you trying to validate? The location of your folder should be fine for dipsyo.heliohost.org (Johnny is very slow, so it's possible that he is actually just timing out...) For digitalmarketinghelp.live, your software kept redirecting me, which means you will need to rename your .htaccess file to disable it, verify the domain, and rename it back afterwards. If it redirects me, it will redirect ZeroSSL and keep it from accessing the challenge file. If you want, you can also move to Tommy or Ricky instead and SSL will be automatically provided for you. No messing with pesky challenge files, no renewing every 90 days. The server does all of it for you and it just works (provided you don't block the domain validation with .htaccess...)

This support request is being escalated to our root admin.

Glad to see its working for you Let us know if you need anything else.

You're blocked for too many failed IMAP logins. You probably have a phone or something trying to check your old account's email... Unblocked.

I imported using PMA as well as workbench earlier...I wonder if it was a network issue honestly (the internet here is slow on occasion). The file from earlier is software.sql in the home folder (it's only a few queries, but a large amount of data). I've also uploaded rpc_ueip_aggregates.sql, which has 17000+ rows, but is much smaller, if you want to try it (I did not test this one myself).

Tommy's response time is a bit slower than Ricky (0.6s vs. 0.2s), but sites shouldn't be unusable. WordPress is also infamous for terrible performance (and security) though, and we recommend not using WordPress due to security issues anyway. I would try out some other software first. If that doesn't help, I can have Krydos look into the response times further.

That error doesn't tell us anything other than that ZeroSSL couldn't find the challenge file in the .well-known folder on your account. What is your account's username?

Escalating.

Krydos, When you get a chance can you look at the performance of Ricky's MySQL? There's an email user asking about it being really slow...I thought it had to do with the 6000 connections from yesterday, but she says it's still slow: http://www.helionet.org/index/topic/28421-hh-13010-slow-database/ I was sort of able to replicate the issue (a 6MB test import took me 3-4 minutes...I've done these in <1 before...). Load was 6.30 at the time, so doesn't appear to be that.

A second donation of $1 would be much appreciated (and the invite comes instantly now if you donate by credit card), but if you really don't want to, PM me your email address after deleting and I'll resend the invite. What's the reason you want to do this anyway? I've been here 6 years and have never had a good reason to do this. The easiest solution has always been to uninstall any softactulous software, delete the contents of public_html (not the folder itself though, leave the empty folder), delete any backups/softaculous data in your home folder, delete the contents of ~/tmp, drop your databases and users, and remove all of your domains. If you used the CloudFlare plugin, be sure to turn that off before starting. That should get you an empty hosting account that's pretty close to stock.