wolstech

This is related to the Apache restarts that occur every 2 hours to load new configurations. This message appears when Apache stops answering requests during the restart, and clears when the restart completes. The length of the error depends on server load at the time of the restart and the number of accounts on the server. It's not something you can fix.

He only has one domain...I found the log. It's a few different things. First, Tommy's load is up at the moment, but it's also completely possible his WP install is too bloated and it just can't finish the task before Apache times out. 2025-01-28 18:11:00 Warning 2a06:5b03:300:2200:c52b:85e8:f763:6422 mod_fcgid: read data timeout in 45 seconds, referer: http://testingthis.helioho.st/wp-admin/options-general.php?action=updraftmethod-googledrive-auth&state=success%3As-f104f7d96c98f1d65cb192d4247aee16&access_token=eWEyOS5hMEFYZU84MFQtQ3lETTJXSWNBSUlyNjlSOXVfNk90V2UwZVdWTXVTT2sxTmZvT1NkVTlvS0U2bFVvVmU2ckpoWXlsVTgzS05FOVBVR2hOSXBnZXZTaEFURmxHR1NZQXh5VzBoRWRoMzdPZXYwS09QQTBjUDB0Z05qLTFkTmd5c2tKcXc0cjJRR0JnOE1xd2JJSkR4Szhtb25wSEowcjQwUDYzc1Z6UW1Cb2FDZ1lLQVRRU0FSQVNGUUhHWDJNaXBMc200ekFLZ1d6ZEN4eHdvR05tVlEwMTc1&user_id=ZTg4OTcyN2UzMTY2ODBhMTc2YmMzNjdiNjc3YzZjMTU3NmMxOGNiYmJiNTA0NjlkYWI4OTdmYjBkOWJkY2QwZA%3D%3D Apache error 2025-01-28 18:11:00 Warning 2a06:5b03:300:2200:c52b:85e8:f763:6422 (110)Connection timed out: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://testingthis.helioho.st/wp-admin/options-general.php?action=updraftmethod-googledrive-auth&state=success%3As-f104f7d96c98f1d65cb192d4247aee16&access_token=eWEyOS5hMEFYZU84MFQtQ3lETTJXSWNBSUlyNjlSOXVfNk90V2UwZVdWTXVTT2sxTmZvT1NkVTlvS0U2bFVvVmU2ckpoWXlsVTgzS05FOVBVR2hOSXBnZXZTaEFURmxHR1NZQXh5VzBoRWRoMzdPZXYwS09QQTBjUDB0Z05qLTFkTmd5c2tKcXc0cjJRR0JnOE1xd2JJSkR4Szhtb25wSEowcjQwUDYzc1Z6UW1Cb2FDZ1lLQVRRU0FSQVNGUUhHWDJNaXBMc200ekFLZ1d6ZEN4eHdvR05tVlEwMTc1&user_id=ZTg4OTcyN2UzMTY2ODBhMTc2YmMzNjdiNjc3YzZjMTU3NmMxOGNiYmJiNTA0NjlkYWI4OTdmYjBkOWJkY2QwZA%3D%3D Second, there's these access denied errors. His WP extension is trying to change a server-wide setting and is failing because users aren't allowed to change those. mod_fcgid: stderr: WordPress database error Access denied; you need (at least one of) the SUPER privilege(s) for this operation for query SET GLOBAL max_allowed_packet=33554432 made by do_action('wp_ajax_updraft_ajaxrestore'), WP_Hook->do_action, WP_Hook->apply_filters, UpdraftPlus_Admin->updraft_ajaxrestore, UpdraftPlus_Admin->prepare_restore, UpdraftPlus_Admin->restore_backup, Updraft_Restorer->perform_restore, Updraft_Restorer->restore_backup, Updraft_Restorer->restore_backup_db, UpdraftPlus->max_packet_size, referer: http://testingthis.helioho.st/wp-admin/options-general.php?action=updraftmethod-googledrive-auth&state=success%3As-f104f7d96c98f1d65cb192d4247aee16&access_token=eWEyOS5hMEFYZU84MFQtQ3lETTJXSWNBSUlyNjlSOXVfNk90V2UwZVdWTXVTT2sxTmZvT1NkVTlvS0U2bFVvVmU2ckpoWXlsVTgzS05FOVBVR2hOSXBnZXZTaEFURmxHR1NZQXh5VzBoRWRoMzdPZXYwS09QQTBjUDB0Z05qLTFkTmd5c2tKcXc0cjJRR0JnOE1xd2JJSkR4Szhtb25wSEowcjQwUDYzc1Z6UW1Cb2FDZ1lLQVRRU0FSQVNGUUhHWDJNaXBMc200ekFLZ1d6ZEN4eHdvR05tVlEwMTc1&user_id=ZTg4OTcyN2UzMTY2ODBhMTc2YmMzNjdiNjc3YzZjMTU3NmMxOGNiYmJiNTA0NjlkYWI4OTdmYjBkOWJkY2QwZA%3D%3D

Sure. What OS do you want on the VPS? Is Ubuntu 24 fine? Also, is plain SSH access fine, or do you want a control panel like Hestia installed on it for you?

Which VPS plan did you mean to purchase, and what OS do you want? Do you want a control panel installed (VPSes come as an empty linux box with SSH access by default)? You can review the plan options here: https://heliohost.org/vps/ Once we decide, stop at the payment page and let us know here in this topic what you picked. Krydos can exchange your Morty plan balance for a VPS for you. There may be additional questions he'll need answers to that I missed (you're the first to ask to exchange a Morty account for a VPS). It looks like you paid $10, so it would convert to 2 months of $5 Mars VPS pretty easily. There's no discount for prepaying a VPS unless you purchase 6 months at a time though, so exchanging a Morty plan for a VPS will result in loss of the $2 bonus you got on the Morty plan. Also, do you want the Morty account moved back to Tommy since it was moved from there, or do you want it deleted entirely?

Krydos can check on this, but I wonder if this error is related to us updating mariadb on the server...

Your account sent a ton of emails again, and we got flooded with non delivery reports. This is the second time your account has been suspended for email related issues. I'm going to let Krydos handle this one because he's the one who suspended you and saw the issue happen, so he has more information on the issue, but be aware that you may end up needing have your account reset to be unsuspended since this is the second time it's happened. Escalating.

Duplicate request.

Domains added. They can take up to 2 hours to work.

Glad to see its working for you now. Please let us know if you need anything else.

That's a pretty common issue and is caused by database user passwords needing to be changed. Try the steps in this wiki article and see if it resolves your issue: https://wiki.helionet.org/PhpMyAdmin_MariaDB_Access_Denied_Error

Actually, yes they are supposed to be public (and will be once set anyway). That's the whole point of DNS. Just post them here and we can set them for you. Anybody can get MX and TXT DNS records for a domain with on a PC with built-in tools. For example: C:\Users\owner>nslookup Default Server: dns.google Address: 8.8.8.8 > set type=mx > heliohost.org Server: dns.google Address: 8.8.8.8 Non-authoritative answer: heliohost.org MX preference = 5, mail exchanger = alt2.aspmx.l.google.com heliohost.org MX preference = 10, mail exchanger = alt4.aspmx.l.google.com heliohost.org MX preference = 5, mail exchanger = alt1.aspmx.l.google.com heliohost.org MX preference = 1, mail exchanger = aspmx.l.google.com heliohost.org MX preference = 10, mail exchanger = alt3.aspmx.l.google.com > set type=txt > heliohost.org Server: dns.google Address: 8.8.8.8 Non-authoritative answer: heliohost.org text = "v=spf1 ip4:65.19.141.66 ip6:2001:470:1:1ee::3 ip4:65.19.154.94 ip6:2001:470:1:1ee::3004 ip4:65.19.154.90 ip6:2001:470:1:1ee::1002 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 include:_spf.google.com ~all" heliohost.org text = "google-site-verification=mo1pGBIXOuRiTsVqVPGUm6WLnCQhls29rcjFMmshLp0" heliohost.org text = "stripe-verification=4aa7dac6028e4ad35b65b7a9831dceaebe133f364a75a3302586af4e5eb96b65" >

Glad to hear its working now. lease let us know if you need anything else.

Do you want the forum account merged into your other one (npnbss)?

We'll need to add the domains back after you finish resetting your account. Please look for an email shortly with a link to create a new account. Your forum account username has been changed.

Domain added. It can take up to 2 hours to work.

Krydos can set up the Postgres access. As for Maria DB, you need to use tommy.heliohost.org for the host name, not tommy2.heliohost.org. Tommy2 has been retired.

Krydos can do this for you.

Unfortunately there isn't much more we can do on our end for this since it's Microsoft's decision not to accept mail from Tommy's IP. More often than not, this fixes itself over time as the IP's reputation improves. I tried sending an email from my own Tommy account to your Outlook account and it also bounced, so it is definitely the IP and not the sending email address. We could offer you a dedicated IP for $20/year if you'd like in the meantime, which would separate your mail and websites from the rest of the users on Tommy. If you want to do this, let us know and we can set this up for you. Or, you could move to Morty, which has a different (but still shared) IP. Morty has a recurring monthly fee, but it doesn't require you log in to keep it active, doesn't have a load restriction (you pay more if the load goes up, though since your account uses basically no load you'd just pay the base $1/month), and is quite a bit faster than Tommy too. If you want to do that, you can do it yourself: https://heliohost.org/dashboard/move/ (I've sent you a test email to confirm this option would work so you don't waste money if it's also blocked...)

There were two SPF records on the name server for that domain... stampaner.nl. 14400 IN TXT "v=spf1 +a +mx +ip4:65.19.141.77 ~all" stampaner.nl. 14400 IN TXT "v=spf1 ip4:65.19.154.90 ip6:2001:470:1:1ee::1002 ~all" The .77 IP isn't valid anymore so I just removed that one. Try running that test again now.

Sorry, your response was missed earlier. Unsuspended. Also, we can allow for more than one account (though you were supposed to ask before creating the second account). You'll just need to prove that there is actually a second person or other justification for the account. Krydos has more info than I do about what the system is seeing, so I'll escalate this and let him ask the questions.

High yield investment programs (Ponzi schemes) are illegal in the United States where we are based (fraudulent investment offering). They are not legal to operate or offer and cannot be hosted here.

Unfortunately if Paypal and Crypto are not available, we currently cannot offer paid services in your country (we have this issue with a few other countries too, notably India, which does work but requires jumping through a bunch of hoops to pay due to their weird banking regulations). There has been some discussion around us using Stripe as another payment processor so we can take credit cards without using Paypal, but that's still in its early stages and there's no estimate as to when (if ever) that will be available. The contents of ~/award-sci.helioho.st/mag have been deleted, database devashraf_wp603 has been dropped, and you've been unsuspended.

Glad to hear you were able to get this installed yourself. Let us know if you need anything else. Marking solved.

Node modules are usually just sitting in your home folder so are installed by the user. Krydos might be able to get more info on why this is failing though.

Your account has been rolled back to July 25, 2024 to remove the phishing content. It should be ready in a little while, and will probably take 2 hours for the domain to work once it restores. You may receive an email regarding your account being unarchived. I would advise resetting the password and installing the latest updates for all software you have installed on your account (Joomla it looks like in your case) to make sure your account is secure.