wolstech

I'm not sure what is going on here...it looks like Apache is looking for the file in the wrong place. The folder /var/www doesn't exist on a Plesk server, it should be /home/<domain>/httpdocs From your logs: GET /cgi-bin/test.py HTTP/1.0 AH01264: script not found or unable to stat: /var/www/cgi-bin/test.py Krydos will need to investigate.

@MoneyBroz If he donates now through the tommy option on the signup page, it should just send the invite automatically since you deleted his account. The manual verification and invite is only needed if the user currently has a Johnny account when they donate.

If you mean you want to send us a check or cash, no. We only take electronic payment (Paypal or crypto, as above) as we have no office. For very large donations (>$100) I believe we've taken checks sent to our registered address, but it can take months to actually receive them since nobody who runs HH is actually there (HelioHost has no physical presence beyond a rented server rack). We can provide a receipt for a donation for tax purposes, though I'm not sure we ever have beyond what you get from Paypal. Also, a Tommy account is technically given as a thank you gift for a donation, not as a service offered for sale, and as such they aren't really something that can be invoiced in the conventional sense. The service itself (shared hosting) is completely free, it's just that non-donors end up on a different server. The servers are functionally identical at the moment, and (rather ironically) the free one is actually faster right now. We could likely send an invoice for a VPS if you wanted to do that as they are sold as a subscription service, but it would still require electronic payment and we usually require a 6 month commitment for nonstandard payment on VPSes.

Let's see if Krydos has any advice on this. You've been suspended 3 times for this already...

It can take up to 2 hours before they work because Apache has to restart before the domains will work after a merge.

It looks like they transferred, but if something is missing, you can download the backup of the cisc account and restore them from that.

Account cisc has been merged into websys, and account websys has been unsuspended. Note that you are now exactly at 10 domains. If you need any additional, you'll need to remove one or switch to a VPS, as at this time we do not offer domain limit upgrades. If anything has gone missing, backups of both accounts before the merge are available from https://heliohost.org/backup/

The more you post, the longer it takes. Every time a user bumps their own post, it is sent to the back of the line as we work the oldest posts first.

Closing as duplicate since this is being handled in the escalated forum.

So you want to merge the files and domains from cisc into websys, then keep websys. Is this correct?

You're suspended for having more then one account. Users are only allowed to have one account. Which one do you want to keep?

There isn't really anything on our end that would cause this, so odds are its defective code doing something like using DELETE without a WHERE statement...

As above, wildcard certs are not supported. Uncheck that option and try again.

Looks like it's already been unsuspended. You do appear to be out of disk space though, so even though it's unsuspended, you won't be able to access a lot of the functionality until an admin deletes files for you. Is there anything specific you would like us to remove?

Krydos might be able to install this for you.

I just went to look at this and the domain was completely useless due to incomplete configuration on the server side (something failed internally). I just removed it and readded as an actual alias so both domains share httpdocs as expected. It'll take up to 2 hours to work.

@Unknown025 we can actually create a true alias such that both domains work instead of one just redirecting to the other, which is probably what he wants. Creating one of those is not supported by the admin tools though, it has to be done manually by a root admin.

Done.

Something on your account started using a ton of CPU. This could very well be something like one of your sites suddenly becoming very popular or being hit by bots. If you are using software that's extremely heavy like WordPress, that would be the first place to start looking. The logs in Plesk will also show the traffic to your domains which can help you determine whether or not one of your sites with simply being hit with excessive traffic. Please take a look through your account and If you need any help, let us know. Unsuspended, it may take a few minutes to start working.

This is very typical for Wordpress, especially if extensions are installed. The best solution is to not use Wordpress, but if you insist on it, avoid using extensions (WooCommerce, Elementor, and Wordfence are notorious for causing load issues, though many others can cause them too), use caching and/or Cloudflare, and consider converting the finished site to static HTML with a converter plugin. This user has some advice on managing load with Cloudflare anad plugins: https://helionet.org/index/topic/57606-handling-cpu-load-spikes-or-high-load-using-cloudflare/ You can watch your load here: https://heliohost.org/dashboard/load/ Unsuspended. It may take a few minutes to work.

Neither, because you violated the terms of service. As I explained in your post over in the suspended forum, this account is suspended for copyright infringement because you hosted pirated movies. You can't buy an unsuspension for a TOS violation. The only way you can get the account back is to agree to not host any form of copyrighted content on your account. A second violation for copyright infringement would be a permanent ban (without a refund if you're a donor). Do you agree to this?

We don't allow piracy. Care to explain?

Changed. It can take up to 2 hours to finish setting up.

Domain added. It can take up to 2 hours to finish setting up.

Account tymek805 has been reset. Please look for an email containing a link to complete the process.