wolstech

Well that one's odd...reason given is "Do not unsuspend." but I don't see anything obvious that would cause this reason to be assigned (usually this reason shows up due to illegal activity of some sort). I'm wondering if this account was the one to blame for the 15+ minute outage the server had earlier today... Krydos probably has the details.

Those are InnoDB raw files. If you received those, it means your database could not be exported. There's no good or easy way to restore them. Supposedly there's ways to do it, but you also need the ibdata1 file (not sure if you have that or not), a linux box, a detailed knowledge of the inner workings of InnoDB and MySQL, and a procedure that looks something like this: https://hoststud.com/resources/steps-to-restoring-table-structure-from-frm-and-ibd-files.465/ Then you need to use the resulting structure SQLs to create the tables, then the data SQLs from the frm file to load the data. Then you need to export the entire complete database from the test box and reimport it here. I've personally never succeeded at restoring one of these, and I've been dealing with MySQL for years. This is the reason we usually don't recommend InnoDB...it's nearly impossible to recover if something goes wrong. We've lost entire servers' worth of InnoDB data before... Unfortunately, if you receive frm and ibd files, the easiest solution is almost always to just start over.

1. Either way would work. Many prefer the www version and redirect all to http://www.streetinfo.lu, others prefer no www. Also, Google gives preference to secure sites, so supporting HTTPS would be a good idea. 2. That's usually based on traffic. I had that happen with mine as well. My site listing originally only had the download page for a specific software program I publish, and it was because the one program was what most people were interested in. There's not much you can do about this. Be sure to have a sitemap and links so Google can find its way around. It'll eventually pull in all the other content, though no guarantees on the order its presented in. 3. That sounds like poor ranking, probably due to lack of traffic and its young age. Odds are by next year, this one will be showing and the 2020 one won't. 4. You can't index PDF files through the search console. Adding metadata will help, but the files themselves will index naturally over time provided they have content that Google can read (i.e. text). If they're all pictures, they won't index unless you add metadata. It took months for my site to show on Google decently when its specifically searched for, and new content often takes weeks to show up at all. Having lots of organic traffic, HTTPS support, a site map, and quality content that's indexable (i.e. text) is your main concern. It goes a lot further than snake oil SEO methods. Finally, never use those "bulk search submission" sites. Back in the day these blackhat SEO methods were sort-of-OK, but nowadays it does nothing at best and hurts your ratings at worst.

Can MCrypt be installed on PHP 5.4 for Tommy? Just tried restoring a legacy application I haven't used in a while and it needs it.

Since you're on Johnny, this is what you're looking for: https://wiki.helionet.org/Installing_a_Let%27s_Encrypt_SSL_Certificate (You'll need to do this once every 90 days, preferably before the old one expires, and changes need up to 2 hours to go into effect). Note that Ricky and Tommy accounts have AutoSSL and don't require this procedure. The accounts on these servers generate and install their own certificates. Johnny doesn't offer this service for load reasons.

What format is the file in? It needs to be an .sql file. If you have a .sql.gz or something else that's compressed, unpack it first. Then, in cPanel, go to "Backup" (not "backup wizard") and use the "Restore MySQL database" section to upload the file. It should create the database and import the data all at once.

Huh. I sent to my work email (which is Office 365-based) and it never arrived. Didn't even make it to the spam filter, which is unusual since HelioHost mail usually goes to spam at work. And yes, GMX is junk.

There's a stale DNS cache somewhere between us and you... I see Tommy's IP for that domain: https://bybyron.net/php/tools/dns_records.php?domain=pleiadian.tk&rec=ALL

I've limited your account to 2 emails per hour as well, so once the counter resets and I can unsuspend you, it's now impossible to actually send more than 48 emails per day. You'll need to find out from whoever makes your software how to disable its email features. I'll unsuspend you this evening once the mail counter resets (I don't have a way to manually reset this counter).

That account does not exist, and I can't find any record in any of the various systems that it ever did exist. Searches by email, username, forum account all came back with nothing, and there's no backup listed either. Lets see if Krydos can find it.

Too many emails again. Note that the counter does not reset until midnight UTC. Once midnight UTC passes, be sure to not send any email from your account. I unsuspended it again, but it'll probably get suspended in a few minutes simply because the counter hasn't reset yet. I'll unsuspend this later tonight once the time passes.

This is a known problem it seems. You're the third one to have this issue in the past few days. Krydos can fix it.

Please sign up with an email address that is not Microsoft (Hotmail, Outlook, MSN, Live) or GMX (gmx.com/gmx.de). These two providers are currently unable to accept email from us.

GMX is another provider that's known to be unsupported. @Flazepe: Yes he is, hotmail address.

Granted, but the first time you use it, you maim yourself with the item you're trying to move. I wish for cars that don't require a fuel of any type (gas, electricity, etc.)...

Wordpress is infamous for this. If it's not permissions as pooks said, odds are you have extensions that are either broken or too bloated to run here. WP in general is terrible software though...when people have issues with it, our general recommendation is to just not use Wordpress. Just about every other CMS available today is a better product. WP is well known for security holes, high CPU and RAM use, ugly code, malware, being the number one target of hackers, and is also the leading cause of accidental suspensions here at HelioHost.

You sent too many emails. The limit is 50 per day. Flazepe already unsuspended you.

Krydos will need to restore this since I can't find the archive for it.

This happened to someone else as well. Our admin Krydos can fix it. He'll respond when he sees your request.

Chrome inspect tool shows the list in the console or network tabs. As for making joomla serve images over https, that can be a challenge. I'd start by turning on the relevant options for https in joomla, but you may also need to modify your content, your extensions if you use them (sounds like you already found one bad one...), and adding a redirect in .htaccess wouldn't be a bad idea anyway.

I'll let Krydos take a look at this, but I suspect he'll say the same thing I did. If you do have to abandon your account, you lose the data and domain.

For security reasons, the password can only be emailed to the address on file for the account. My recommendation at this point would be to sign up again and use a different email address that is able to receive our emails. In the event you're unable to receive emails at the address on file, and cannot sign into the account to change the email address, your only course of action is to abandon the account and start over. This happens a lot...especially when people host the contact mailbox on the account in question.

Upload size has to be increased by Krydos. As the others asked, what version of PHP are you using?

$5 if you already have an account. He had no account, so $1 for an account and $5 for the space.

@Luigi: It looks like he sent it to you. Verify it's two separate people, then you can unsuspend the second account