wolstech

I suspect this one is not going to be approved, but I'll pass it onto Krydos anyway to see what he says.

The account shows in the admin tools as being archived on Johnny, but the actual file with your content is missing. It should be called cpmove-hendro79.tar.gz but it doesn't exist. It skips from hendro to hendry, there's no hendro79. Krydos might be able to find it, but it's not in /archived/johnny where all the others are, and since the old server is no longer online I can't check for it over there.

Please post an example of each of the emails a user might receive. Also, considering the amount of fake gift sites we've had hosted here (these sorts of sites are frequently set up as phishing or fraud), where are you sourcing the vouchers from, and can you prove they're legitimate?

I just did all of those except hendro79 (his archive is missing).

This has been moved to Tommy. Thank you for the donation.

This has been moved to Tommy. Thank you for the donation

This has been moved to Tommy. Thank you for the donation

The archive for that account is missing. I have hendro but not hendro79. Would you like an invite instead?

This has been moved to Tommy. Thank you for the donation.

Nope. He's just the only one that's been doing them because I've been at my second job where I can't work on this stuff. He's not the only one capable of doing them. The only time he must do it is when the donation was through the GFM.

I can do these as well. The account abdarum has been moved to Tommy and you should now be able to log into it. For some reason NS2 is currently missing the DNS zones for the domain, but otherwise it's working. Hopefully it'll sync up on its own.

@sohamb03: That only applies to users who already had 2GB prior to the recent fundraiser.

Yes, but you have to request it each time you donate. Donations rewards are processed manually because the donation system and account system don't talk to each other (Paypal wanted to charge us a ridiculous fee for access to the feratures required to make this automatic). If you set up a recurring donation though, we can just push it out for a year. That way, next year you can just remind us of your recurring donation and we can extend it again.

I think we had this on Tommy before the rebuild. Lets see if Krydos can install it for you...

Quota increased. Thank you for the donation.

What is the name of the database you need? I can extract the .sql file for it and send it to the email address on file for the account. Please note that the email on file for the account kidstask is not the email address you're contacting us from, so the backup will arrive to a different email address from your support responses.

He's been known to take a few days to respond at times, so that's not entirely unexpected. For what it's worth, everyone who runs HelioHost is volunteer. We don't get paid to do this, and all of us have a real life outside of HelioHost. When things get busy, we sometimes just don't have the time to respond right away.

Krydos is the one who will ultimately need to see it, so your best bet is to send him a PM with the example email and post a message here that you've done so.

If you don’t mind, please post an example of the email that you would be sending.

In fairness to others who did stay up until 3AM (including myself, back in 2011...) to get an account, we do not make exceptions to our policy for free accounts. If you are unable to donate via conventional methods due to a lack of service availability in your country, please consider donating in Bitcoin instead. You can purchase bitcoin from any service that will sell it to you in your country (there's thousands of sites selling it, take your pick), then send the coin to wallet address: 1Q53Yrkodojr9WGTUULJAgY8hZzMAeFpvr to donate with it. After that, post or email the transaction ID and your email address and we can send you an invite.

Done. You should now be able to log in and your website should start working within 2 hours.

That account does not exist. EDIT: Actually, it got deleted by the tommy rebuild. I am currently unable to send an invite though because the status and invites section of admin tools is down. Lets have Krydos take a look since the admin tools need fixing anyway...

Unarchiving...

Krydos has to do this since it was through the GFM. I'll move this so he remembers to take care of it.

Email limit is 50 recipients per day, regardless of how they're sent. Disk space 1000MB, but you can get 2000MB if you donate $5 or more. Cpu and ram are limited as well, but the amount you can use varies based on how much others are using at the time. If your account is the heaviest user of resources when the server needs to suspend someone due to load, you get suspended. There's a load monitor in cpanel that let's you see how much you're using. Running Wordpress is probably the easiest way to get suspended for this because it's extremely inefficient and poorly written. Our terms of service linked above flazepe specifies what types of content are banned. No limits on file size, concurrent connections, or bandwidth.