wolstech

Krydos has been so busy outside of this place lately that he probably just hasn't had time to look at it (we're all volunteer after all, none of us get paid for what we do here).

Johnny's SSL is rather broken due to load and the large number of accounts, and has a tendency to do weird things like this when certificates are missing or improperly installed. It just shows the first random account it can find. Verify the certs are installed (or remove and reinstall) then wait 12 hours. If nothing changes, the only recommendation we have is to move to one of our other servers. Ricky and Tommy don't have these issues since we actively manage their load and account numbers.

Assuming this is a domain you own, you can back up and delete your ricky account then add the domain that was on Ricky to the Tommy account as an addon domain. Then use the backup to upload the content into the folder you specified when you created the addon domain. If your site is using one of our heliohost.org subdomains, you'll need to create a subdomain of one of your existing domains instead and let us know what it is. We'll add the heliohost.org subdomain to it for you.

This is and has always been intentionally disabled for security reasons. They must have changed their updater to require that...we don't allow it, so you'll need to update manually.

That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

Moving to have this enabled for you.

That account is still queued. It takes up to 12 hours to start working, and cannot be sped up. You'll need to wait 12 hours, then clear your cache if it still shows a queued page after that.

That link works for me...weird. It's supposed to be a redirect for https://www.hostgator.com/vps-hosting?irgwc=1&clickid=wieyNCW63TwK3cgyOYwdcwiyUkj10ITp1SR7140&affpat=1

That'll never work because sudo requires root. This script will not run here as it is a standalone program/daemon that also requires root access. We don't allow standalone programs, and would never remotely consider offering root access. You need this: https://heliohost.org/partners/vps to run that.

Unblocked.

We do not allow SSH for security reasons. We also don't support docker.

That .war file could not be deployed because java is not enabled on your account. To request java and then check the status of your request go to the java button in your cPanel. Please be aware that since you picked the Johnny server the wait to receive java access is quite long (4 months as of this post) due to high demand. The wait to receive java on Tommy is generally just a few hours. If you're in a hurry we recommend moving your account to Tommy. If you want to save yourself some work an admin can move your account for you if you're a donor. Just let us know the transaction ID.

You're not on the block list. If you are blocked, the system has already unblocked you on its own or it failed to add you to the list when you got blocked (making it so I can't see your block). The unknown reason means you got a block for DoS. Odds are it was nothing you did, Johnny is facing an ongoing DoS attack that makes his firewall hypersensitive.

The IP you posted from is not blocked. Is there a specific IP you need unblocked?

You still have a hosting account that matches this forum account. Did you mean to delete that instead? If so, you should delete the hosting account using this link: http://www.heliohost.org/classic/support/scripts/delete

That IP address is not blocked. Did this actually give you a block message, or is it just timing out? If the latter, it's more likely that your work is what's blocking it. Many corporate networks don't allow traffic on certain ports required for cPanel to function.

Yeah, the domain add requires that unfortunately. For the interested: The method I listed above is actually the manual equivalent of an addon domain. When you create an "addon domain" in cPanel, the system actually creates a subdomain then adds the domain to it as an alias in the background and just labels the whole thing an Addon domain. If you create the two parts manually, the only difference is that you'll see it on the aliases page instead. Subdomain+Alias on subdomain is functionally identical to an Addon domain, but you have the opportunity to configure the content before bringing the real domain over. The fact the server works this way is also the reason Johnny users sometimes see the famous "The domain X already exists in the Apache configuration." error. That happens when the server creates the alias but not the subdomain, and is also why if you see those topics, that we always tell users to go create the subdomain to fix it.

Yes you can do this. The process for a seamless move will look something like this: Create a subdomain on your account. Select a new folder as the document root.Install the WordPress site on that subdomain. Be sure you update your relocated installation WordPress with the subdomain and path or it won't work (it'll redirect to the real domain). There's guides online for moving WP installs.Make any other changes to the site that you wish to make.Once working, change your domain's NS records to ns1.heliohost.org and ns2.heliohost.org.In cPanel, go to Aliases and add the real domain as an alias of the subdomain created in Step 1.Update your WordPress settings again, this time with the real domain name and path. Test.

Done. You should now be able to log in and your website should start working within 12 hours.

I'm going to let our other root admin Krydos decide on this one. Moving so he looks at this. In the meantime, can you explain why you need 100 email accounts (and so many online store accounts to go with them)?

Looks like its getting suspended for good reason...can you explain why there's 102 different mailboxes on this account, and why many of them have the same activation email for an online store in them?

You were unsuspended, but continued to send emails and got suspended again. Please do not use the email functions or you'll be suspended again. I've unsuspended it a second time.

You were suspended because you attempted to send emails. We do not offer email service in your region due to a history of spam and phishing abuse. Do not send more than 1 email per day or you'll be suspended again. If you need an exception, please let us know. We'll need an approximate number of emails you'll send per day, the reason you need to send them, as well as a sample email. You've been unsuspended.

This guy turned out to be a spammer. Krydos caught him adding spam links to his profile and he has since been banned.

We have the feature list on our website. To move servers, you have to delete your account and sign up again, or you donate and we can move your existing account on the backend. Ricky and Tommy are basically the same. The only differences are that Ricky offers Flask on Python 2.7 instead of 3.6, and does not offer Java or Mono/ASP.NET (Tommy offers these two features). Both Ricky and Tommy are stable, fast, and meant for production websites. Johnny is his own thing. Johnny has much older software. For features, he has PHP 5.6. ASP.NET, Ruby on Rails, and Java 1.7. He does not offer Flask or multiple PHP versions. We allow unlimited accounts on Johnny, but the server is overloaded and suffers from poor performance as a result.