wolstech

@Byron: This user was a Johnny account called kerkgil that got deleted in the rebuild. There is a CPMove file in the backup but the ACP entry for the account is missing, so I wouldn't consider it unarchivable (Krydos would need to create that entry again if I wanted to restore it). Please download your backup from https://heliohost.org/backup/ and sign up again.

@Bailey: If he really doesn't want to use the forum, there's always the discord...

Mail for user cherio has been discarded.

That account failed its restoration. Krydos should be able to restore it for you, but the username will probably need to be changed. Moving so he can take a look. cPanel restorepkg version: 2.3 Restricted: no Allow Reseller Privileges: no Searching for “stosmykj”’s account archive … The system will attempt to restore the archive file “/home/cpmove-stosmykj.tar.gz”. ---------------------------------------------------------------------- You have successfully enqueued this account’s restoration. This restoration’s ID is “rickyheliohostresto20180611205710Hsr”. You can see the progress of this restoration below. If you need to show this again, run the following command: /usr/local/cpanel/bin/view_transfer rickyheliohostresto20180611205710Hsr ---------------------------------------------------------------------- The transfer with the session id, “rickyheliohostresto20180611205710Hsr” is running with PID “128057”. [128057][MASTER ]: Start Session [128057][MASTER ]: Version: 2.3 [128057][MASTER ]: Queue “RESTORE” items: 1 [128057][MASTER ]: Remote Host: [128077][RESTORE:1 ]: Starting “Account”: stosmykj [128077][RESTORE:1 ][A:stosmykj ]: Progress: 0% [128077][RESTORE:1 ][A:stosmykj ]: Starting “RESTORE” for “Account” “stosmykj”. [128077][RESTORE:1 ][A:stosmykj ]: Progress: 10% [128077][RESTORE:1 ][A:stosmykj ]: Restore File: /home/cpmove-stosmykj.tar.gz [128077][RESTORE:1 ][A:stosmykj ]: Restore Reseller Privs: no [128077][RESTORE:1 ][A:stosmykj ]: Restricted mode: no [128077][RESTORE:1 ][A:stosmykj ]: Express mode: no [128077][RESTORE:1 ][A:stosmykj ]: Target “/home” on host “ricky.heliohost.org” has 173.51 GB free and requires at least 7.96 MB free, which includes space for temporary files. [128077][RESTORE:1 ][A:stosmykj ]: The “Reseller” restore module has the following areas disabled by request: “all” [128077][RESTORE:1 ][A:stosmykj ]: ArchiveManager [128077][RESTORE:1 ][A:stosmykj ]: Preparing archive for restoration … [128077][RESTORE:1 ][A:stosmykj ]: Calculating disk space needed … [128077][RESTORE:1 ][A:stosmykj ]: Done. [128077][RESTORE:1 ][A:stosmykj ]: Target “/home/cpanelpkgrestore.TMP.work.BI7KsJzF/unsafe_to_read_archive” on host “ricky.heliohost.org” has 173.51 GB free and requires at least 7.96 MB free, which includes space for temporary files. [128077][RESTORE:1 ][A:stosmykj ]: This archive’s payload appears to be in the archive’s “cpmove-stosmykj” directory. [128077][RESTORE:1 ][A:stosmykj ]: ArchiveManager [128077][RESTORE:1 ][A:stosmykj ]: The system successfully prepared the archive for restoration. [128077][RESTORE:1 ][A:stosmykj ]: PreRestoreActions [128077][RESTORE:1 ][A:stosmykj ]: PreRestoreActions [128077][RESTORE:1 ][A:stosmykj ]: [128077][RESTORE:1 ][A:stosmykj ]: Progress: 15% [128077][RESTORE:1 ][A:stosmykj ]: Account [128077][RESTORE:1 ][A:stosmykj ]: Force Mode: no [128077][RESTORE:1 ][A:stosmykj ]: Dedicated IP Address: no [128077][RESTORE:1 ][A:stosmykj ]: Account [128077][RESTORE:1 ][A:stosmykj ]: Failed to create the account: A database owner with the name “stosmykj” already exists. [128077][RESTORE:1 ][A:stosmykj ]: Progress: 21% [128077][RESTORE:1 ][A:stosmykj ]: Progress: 100% [128077][RESTORE:1 ][A:stosmykj ]: Failed: Account Restore Failed: “Account failure: Failed to create the account: A database owner with the name “stosmykj” already exists.” [128077][RESTORE:1 ]: Account “stosmykj”: Account Restore Failed: “Account failure: Failed to create the account: A database owner with the name “stosmykj” already exists.” [128077][RESTORE:1 ]: Progress: 100% [128077][RESTORE:1 ]: Child Complete [128057][MASTER ]: Session Complete Domain lookup of domain 'stosmykj' yielded user 'root' An error occured while attempting to unsuspend “root”. The user “root” is not in a suspended state. Replacing existing .htaccess grep: /var/cpanel/userdata/stosmykj/*: No such file or directory Invalid homedir.

Unarchiving...

Best bet is to just use a different database name. The one you're having issues with won't drop for me either, so it's probably half-created and corrupt.

That account does not exist. However, there is a similarly named account stosmykj on Ricky, which has the domain stosmykj.ml. Did you mean this account?

Lets see what Krydos has to say about this.

Your mailboxes are using 947MB. Specifically, looking at your /mail folder shows a 225MB cache file, and a boatload of what appear to be returned spam messages from back when you were having issues with your account sending spam. If you want, I can delete everything in your mail folder for you. Do you want me to delete your mail?

We actually already rebuilt it (and updated MediaWiki since the version we use is ancient). The content didn't change, but the software behind it was brought current and some minor other changes were made. We just never finished or launched it. The updated version is currently on Github and last updated 6 months ago, but the repo is currently private. Wiki is a low-priority project for us. If you're interested in contributing, please PM our user Bailey, who is in charge of the Wiki upgrade project.

Nope. It was high load this time around. If it happens again, we can see to having Krydos identify the file causing it. Unsuspended.

Put the files in public_html and send them a link to the folder where they are. Apache generates a directory listing by default if you don’t provide an index page or disable the listings, so they can see multiple things in the folder easily. If they need to upload, set up an ftp account for them.

Are these books free to distribute? If they're paid content, you cannot legally distribute them for any purpose without a license (and/or paying the publisher for each copy downloaded).

Java wait on Johnny is currently showing as tomorrow, so you'll probably get it within the next day or so.

Unblocked. What settings are you using in your FTP client?

Rename or delete your .htaccess file. That error is because the server can't access it for some reason (probably wrong permissions).

We haven't gotten to the point where we're allowing unlimited accounts. It's currently capped at 75/day and is full for today. Try right at midnight UTC when it resets.

This works fine for me when I log in as you through WHM. Please try another browser. If it still doesn't work, please let me know and I'll have Krydos look at it.

That happens if you scan the domain before the certificate finishes installing. NoSSL is the account responsible for showing the "SSL Not Installed" messages that appear when certificates are missing. I just tested the domain in question in a browser and it works fine over HTTPS. Also, I noticed from your template that you may be planning to offer free movies or music on your site. Doing this may get you suspended for copyright infringement since most free sources of this content are illegal. As a reminder, providing links to illegal content is infringement even if you don't host the content yourself. While there's no content on the site yet, please keep this in mind when designing your site to avoid getting suspended.

If you donated, post the transaction ID and I can put you on tommy instead of Johnny...

All of the archived accounts should have survived the crash since they're just a single file that can be easily backed up. Yours did. The account has been restored. You should be able to log in now and the domains should work within 2 hours. If you cannot log in, try resetting your password here: https://johnny.heliohost.org:2083/resetpass?start=1

You don't need to delete the old one since it doesn't exist anymore. It got deleted when the server got rebuilt.

What server are you on?

The domain change tool has a tendency to do this on Tommy accounts. It just fails for some reason. You're definitely not the first to have this happen. The domain for cwfloyd has been updated.

I'd bet it has to do with the cert nearing expiration, especially if it just recently started. I know AutoSSL certs are usually renewed/replaced once they're <14 days from expiration... Try renewing your certificate and see if a fresh one still does it.