wolstech

That account cannot be unsuspended (copyright infringement).

Done. Note that the email address may take up to 24 hours to update on the cPanel side, or you can change it yourself here: https://ricky.heliohost.org:2083/frontend/paper_lantern/contact/index.html

That was due to your forum account already having that username. I renamed it to rmurthy2 so you can reuse the username.

The account yoshiask has been cleaned up. Moving this so Krydos can do the ASP.NET portion. Be aware that we do not support the latest version (I think it's 4.5 we support), and that it's Mono, not true ASP.NET, so some components are unavailable (I think MVC and .NET Core are two such components).

@Luigi: The DNS may still need to be cleaned up. Deleting it in the admin tools doesn't fully remove an account belonging to a broken server. On the upside, Krydos is running a script to flush the DNS for the dead Johnny accounts, so it’ll likely get cleaned up on its own. I’ll verify this was fully cleaned up when I’m home later. I can’t use WHM from an iPhone...

It can be done, he just doesn't want to do it for security reasons. It is the only complete solution though, assuming the port can't be changed to one that's already open for all IPs (like 80 or 443). Have you looked into changing the port to a common one instead?

Please clear your cache.

The destination IP keeps changing, which is why this keeps happening. It'd probably better if the port were opened for all IPs if the target address is dynamic or otherwise subject to change regularly. Moving so this can be looked at again.

You need to purchase that domain. For example, you can buy it here: https://www.namecheap.com/domains/registration/results.aspx?domain=darkness-project.es&affnetwork=nc&utm_medium=Affiliate&utm_campaign=102467 Once you buy it, you can set its name servers to ns1.heliohost.org and ns2.heliohost.org and it will work.

The domain may not be available yet since dns cleanup is still ongoing, and the username definitely won't be reusable without assistance due to the forum account. We cannot transfer you since there's nothing left to transfer...

The server was rebuilt. You're seeing that message because we removed all the Johnny accounts from our system...rebuilding the server deleted them all (DNS cleanup is still ongoing)

Do they have to send an email to a certain address, ie: unsubscribe@whatever.com or is there a link on your website where they can opt out? Do all of your emails that you send contain instructions for opting out? Do you delete their email addresses from your lists entirely if they request it, etc. etc. I agree this could use clarification, but I think he meant there is no list or unsolicited mail, and that people won't hear from him unless they emailed him first and he's replying to their email (i.e. he's just using the service as for a normal mailbox). Please post an actual email with the private information censored if needed. The reason we ask all of these questions is because -- believe it or not -- there are people out there that don't actually realize they are sending spam and they swear to us they won't, but we need to examine the emails ourselves. If you're uncomfortable posting this, feel free to PM it to me and I'll post it in the moderator section so it's not public.

I unsuspended you earlier this morning when the mail counter reset (it's a 24 hour period, so it resets 24 hours from the time the first email was sent). As for the limit increase, Krydos has to do this, and he's been busy outside of this place lately. We're all volunteers, so we don't get paid for anything we do here. As a result, all of us have to deal with something known as a 'life' at times He'll be around when he's free to get the limit increase handled. Please clear your cache if you still see a suspended page. Just make sure you don't send more than 50 emails/day until Krydos responds approving the increase.

Done. You should now be able to log in and your website should start working within 2 hours.

Unarchiving.

The account pdfx and the domains soda.tk and pdfx.heliohost.org have been cleaned up.

I unsuspended it again, but it might get resuspended for mail... It won't even stay unsuspended due to the mail. Krydos needs to look at it.

It got suspended for emails again. I'll let Krydos look at this since something is definitely still sending mail. You're already over your limit, so any email (even mail from your website e.g. a contact form) is going to result in a suspension until the counter resets (in 24 hours) or the limit is raised. He's the one who would handle the limit increase too.

They usually do get sent, but no guarantees. And yes, you were suspended for sending too many emails. The limit is 50/day. If you want more, that can be done upon request. If you're interested, I would need to know: How many emails you plan to send per day, where you get the email addresses from, how recipients can unsubscribe, and an example of the messages being sent. Please note that we will not approve limit increases for advertising use. Unsuspended.

This is already installed. https://krydos1.heliohost.org/cgi-bin/modules36.py

Considering it deployed when Krydos did it, it was probably a deployment script malfunctioning as opposed to bad code.

Done. You should now be able to log in and your website should be working again.

Unarchiving.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator

Use plain unencrypted FTP, or SFTP. If you use FTPS (FTP over tls) you'll get that error. We don't support FTPS.