wolstech

It's actually pizzan2. Unarchiving...

Unblocked.

Yeah...I just unblocked nearly 100 of their IPs again. It should work now. It's a very common issue with Tommy and one of the big reasons we recommend not using CF's non-DNS offerings with that server. CF very often gets people using their app hosting offerings to run brute-force bots (when this happens, the server promptly blocks them). The even more annoying part is that when this happens, it only affects users in some parts of the world. Most of the IPs I just unblocked were Germany and USA. Users not using those data centers would probably never even notice the issue, while those who do get routed through there would think your site is down.

Unblocked.

Unblocked.

I'm pretty sure the whole thing fails if it won't start here. Our deployment procedure includes starting it...when you deploy it, the server renames the war if needed, unpacks it and configures Tomcat for it, then launches it. You're correct that in theory one could unpack/set up the war without actually starting it, but what's the point? Tomcat wars here run as another user, and from another folder you can't access, so there's no point in leaving a dead war deployed. You can't access the deployed files, so it's useless if it won't run.

Krydos has to get these logs for you.

It’s never been asked before, but depending on what it is, I don’t see why not. Krydos would probably be glad to discuss this though

Unblocked.

Not sure how this got marked solved. Do you still need this?

Split from donation topic. Lets see what Krydos says, but I can't reproduce these results, so I suspect there's something on your end causing it. We have numerous users here who live in China, and you're the only one having such a performance issue.

I've moved your issue here so Krydos can check: https://www.helionet.org/index/topic/35397-lost-packets-poor-connection-from-china/ Lets see what he says...I can't reproduce these results though, so I suspect there's something on your end causing it. It's worth noting that none of our servers are fast (when compared to something like a VPS), though Tommy is usually the fastest of them.

Ricky (our slowest server at the moment) has the newest version we support. Johnny is second, and Tommy is oldest. There are no plans to upgrade the servers at this time. Please note that the cpanel version does not affect speed either...Tommy just has more load than Johnny at the moment (which is odd considering Tommy is usually our fastest server). If you want the latest cPanel, you will need to be moved to Ricky, which is not advised (it will cause your site to be very slow). All of our servers are running at near-normal speeds at the moment, however higher ping times are normal for some users in Asia due to distance (I've seen 200ms when testing through VPNs). In the USA, ping time of 70ms isn't uncommon and is basically normal. Tommy is the best server for stability though. Johnny and Ricky see slowness from load a lot. All of our metrics and history can be seen here: http://heliohost.grd.net.pl/monitor/ (For accuracy reasons, this monitor is not owned or operated by HelioHost. It represents an independent party's view of our services' current and historical performance)

The acconut liuzxdp has been moved to Tommy. The account liuzxdpx (with the X on the end) has been suspended since you're only allowed one account. Please clear your cache and flush your DNS if you're unable to log in or see your website. For the IP for Chinese users, please watch this topic for a response: https://www.helionet.org/index/topic/35396-ip-for-chinese-users/ Thank you for the donation.

Do we still have an IP specifically for Chinese users? I have a user over here who asked, and I haven't seen a post on this in well over 2 years... https://www.helionet.org/index/topic/28384-donate/page-2?do=findComment&comment=157109

Moving... As for a separate IP for chinese users, I will ask Krydos about this. We do not offer ad removal. Also, your second account will be suspended because having two accounts violates our terms of service.

Done. You should now be able to log in and your website should start working within 2 hours.

Unarchiving...

The username is actually geo (it comes up when I search by email). I'll unarchive it when I get to a pc later this morning.

So I just noticed this while banning a phishing site...Johnny's suspension page doesn't work. The account suspends, but visiting a suspended account produces a 403 Forbidden error instead of the suspension page...

Thank you for the donation. We don't offer ad removal unfortunately. You do get an account on our best server though (you'll get an email about that if you don't already have an account). As for the separate IP, we used to have one specifically for Chinese users, I'm not sure if we still do though. Please post that request over in Customer Service and we'll be happy check into that for you.

First you deny it, now you claim it's your friend... For multiple accounts, if there are in fact two people, each will need to provide photos of government ID for themselves as well as which account belongs to which. (Please PM me for privacy, once verified you can delete them). Note that the second person cannot be related to you. Also, if we find content to be shared between the two accounts, we might suspend you again for evading the disk space limit. Finally, if these are both in fact yours, it is possible to host more than one website on an account if thats your concern. You can also buy extra disk space if that's an issue, and we can send you the contents of the suspended account so you don't lose your data.

/var/tmp is one of two temp folders on the server (the other being /tmp). A lot of software stores stuff like update packages waiting to be installed in there during longer tasks. Newer PHP versions store session data and the like in there as well. The disk space problems occur when, over time, those tasks don't clean up after themselves and leave the files behind (usually due to task failure)...they eventually just pile up and it runs out of space. In theory it's possible to create a cpanel module to remove all files you own from the temp folder, but since users can't really see what they have in the temp folders, it's kind of pointless. When it fills up we just clean it out all at once.

Seems to be. They're all showing as up again and I'm able to reach the mail server now.

Another interesting thing, PHP is still able to send mail...I received a daily report email from one of my programs without an issue overnight (it's sent with mail() so that's at least working...)