wolstech

He also needs to remove the domain from his account before he changes it. The new domain he wants to use is already added as an addon or alias.

Lets see what Krydos says. We've been known to consider odd or rarely supported languages, so if it's easy to install and run like Python CGI is, it might be doable.

You're suspended for both high server load and having multiple accounts. You're only allowed one account. The one that's currently suspended is the one involved in causing high server load. Which account would you like to keep? If I unsuspend your high load account, you will lose the account comp7054 instead.

The rights holder edited her DMCA complaint out of the post for some reason... The infringing content reported was the graphic content hosted on the domain http://pixelately.tk/ - They asked that the graphics hosted on that domain be removed for copyright infringement, hence your suspension. I'll unsuspend your account, but that domain (which appears to be your entire website) will be disabled until the offending content is removed. Please delete the contents of your public_html folder (or at least all graphics on your website) within 24 hours and let us know when it has been completed. Unsuspended.

We received a DMCA notice for content on your account. Please refer to the notice here: https://www.helionet.org/index/topic/35231-dmca-notice-of-copyright-infringement/ Can you explain?

It's weird because it's working fine for me. I'll have our one of our other admins look at this, perhaps he has some other ideas.

Are you on a shared network of some form (employer, university, public WiFi, etc.)? Many of those block port 1373, so the connection won't work from those locations. If that's the case, you'll have to use unencrypted ftp on port 21.

Suspended.

You shouldn't need an SSH key to use SFTP. We have username and password authentication enabled, so you just supply your cPanel username and password. The system will automatically use our Let's Encrypt certificate for the keys (you'll be prompted to verify the certificate the first time you connect if I remember right).

We don't support FTP over TLS. You need either SFTP (SSH-secured FTP, not to be confused with FTPS, which is another name for the unsupported FTP over TLS), or plain unencrypted FTP. The recommended settings are SFTP using these settings: Host: johnny.heliohost.org Port: 1373 Username: (your cpanel username) Password: (your cpanel password). If you use the "additional" FTP accounts that you create in cPanel, they support plain unencrypted FTP only. Those accounts need to use port 21 with no encryption, and you need to specify the entire username shown (usually in the form ftpaccount@mydomain.heliohost.org like an email address would be).

What settings are you using for the FTP connection?

There is not unfortunately. You could move to Tommy, which has a supposedly-shorter wait, but Java on that server is full at the moment and people have been waiting in line there as well for several days as well, with the estimate being basically indeterminate (someone yesterday reported having their Java wait date keep getting pushed out...that's because the line isn't moving due to usage). The issue with Tommy is that unlike Johnny, people who move there almost never leave because of the good performance, so he rarely has free Java slots. Java is one of our most popular services, and being so resource hungry means we can only offer so many slots available at any given time. Users receive Java in the order in which it was requested, and the line moves whenever someone else loses their Java service due to inactivity, non-use, or suspension.

Please be advised that sending advertising email such as what your example suggests you'll be sending is the easiest way to get yourself suspended because they often get reported as spam. A spam report will result in your account getting suspended, and a second one will result in a ban. We usually don't approve of increase requests like this specifically because of the high number of spam reports we end up receiving from this sort of activity. I'll let Krydos decide on this, but I would not be surprised if this is not approved.

50 per day. You can request an increase from us, but you'll need to explain what you'll be sending and provide sample emails. You will also need to be careful with the content you send and keep in mind that if we receive an abuse report for your email you will lose your increase and get suspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator

Done.

Your hosting account username cannot be changed because it requires deleting your account and signing up again. In addition, your new username is not valid anyway because it exceeds the 8 character limit for hosting account usernames. I can change your forum username though, would you like me to do this? Your main domain has been changed to offerstrick.heliohost.org and should start working shortly.

Tommy is currently the fastest shared hosting server we have. If you wanted something faster or more flexible, you'd need to pay for a VPS instead (https://heliohost.org/vps/). You get full access on a VPS to install or run whatever you please, so you could put Tomcat on it and host your Java app that way if you wanted.

I'm assuming you're on Tommy? If so, what's happening here is that he's full and nobody's losing their Java, so the line isn't moving. There's a finite number of Java slots available, so the next person in line only gets it when someone else loses it (usually to inactivity or suspension). The system estimates the wait based upon historical wait times and number of people in line in front of you. Because we can't predict when someone will lose their Java, the estimated wait is just added to now to give a date. If the line fails to move, the expected date will just keep sliding out as time passes until the next person in line gets a spot.

In that case it's effectively already deleted. Archived accounts are just a fancy zip file, not an actual account, so you can't delete it. The archive file will simply delete itself when the disk space is needed. So long as you don't request it be restored, there's nothing more to do.

See http://heliohost.org/classic/support/scripts/delete to delete your account.

Done. You should now be able to log in and your website should start working within 2 hours. If for some reason you can't log in, try resetting your password.

Unarchiving...

Unblocked.

Considering the phishing page was just very recently created and the code contained in it appears to send the data by email, there's not likely to be stolen data stored on your account. The directory ~/www/hackTest which was responsible for the detection has been discarded and the account has been unsuspended. Please don't upload such material in the future. I actually recently did something similar as a training exercise for a client of mine, not facebook though. It caught mine as well. Our system is very ban happy when it comes to hosting anything even remotely resembling major websites like facebook or instagram.