wolstech

It's 3 concurrent connections on Johnny and Ricky, per database user. There's no limit at all on Tommy (though that's subject to change if abused).

That account cannot be restored because the archive is missing. Invite sent.

Unblocked. It can take up to 10 minutes to be effective.

Great There were leftover DNS entries I had to remove before it would add for you. Let us know if you need anything anything else.

The domain zumbalenzburg.ch has been cleaned up. Try it now.

What settings are you using? Also, keep in mind that due to the performance of Ricky, plain FTP is going to be fastest. Try using host ricky.heliohost.org on port 21, with plain (no) encryption.

Johnny's very backed up due to load at the moment. You're 1 of 10 people currently waiting in line to be created. To be honest, nothing (including actual websites) is fast on Johnny...it's meant for experiments and is severely overloaded. Johnny only has an uptime of 80-90% on a good week (currently showing 87% for the past 7 days), so it might take some time. If you need fast and reliable service, you should sign up for Tommy instead. That server is intended for production websites and responds as most would expect. We aim for 99+% uptime on that server, and it currently is 100% for the past 7 days. Keep in mind that Tommy is very difficult to get onto for free (fills in <5 seconds every day), so you might want to verify your software runs using Johnny before trying to get a free account. Donating is another option (if you donate, we can just move the Johnny account for you).

Unarchived. It should work within the next 2 hours.

Working on it now.

This account failed to restore because of a database server issue. Krydos can usually restore these, but the username will change when he does.

That account cannot be restored because you already have an active account. Do you want me to suspend the active account and restore the old one? Also, the username is bnsoyun, not sarginex.

plantgreenpg.com was successfully unparked from ja190823.heliohost.org. Try it now.

Please create a new account. For your convenience, an invite has been sent to you. As a reminder, fake delivery services as well as fake websites of any kind (especially those designed to imitate a real company's or government's website) are strictly prohibited and will earn you a phishing ban.

Yeah, the archiving system is a bit...lacking. There's no self-service restore, and by design it won't let you make a new account. Even better, this one's archive has gone missing so it can't even be restored by an admin. The remains of your old account has been deleted and an invite for a replacement has been sent to you.

What is the domain in question?

The way our servers work means these getting parked can cause major issues. The outside world won't see much wrong, but stuff running on the server won't function properly, and there's risk of data loss as well. We've actually had it happen at least once, so it's not speculation. It's experience.

Very true. Their service sucks in every way imaginable, especially when it comes to any sort of reliability. I've only seen that one case, so unless we get an influx of freenom users that suddenly can't use their domains, I guess it's best we assume freenom was just sucking that day.

Unblocked. It was for DOS, so not anything you did, but rather our firewall busy trying to keep the server online.

The weird part about this is that I've seen the issue impact Freenom as well. An example case is the guy that went the main domain route last time: https://www.helionet.org/index/topic/38978-solved-dns-problem/ He had a .ml domain. We all know that Freenom doesn't require a .br style registration.

Reason listed was "DOS 33 Connections"...which means it's not even your fault. It's our firewall being overzealous in an effort to keep the server from crashing due to what's likely a botnet attack. One thing that can help reduce blockage is to avoid using FTP especially during these times, and keeping activity to a minimum entirely until it passes is the best. Unblocked. It may take a little while to be effective.

Unblocked again. The unblock can take a little while to be effective. Reason listed was "DOS 32 Connections"...which means it's not even your fault. It's our firewall being overzealous in an effort to keep the server from crashing due to what's likely a botnet attack. One thing that can help reduce blockage is to avoid using FTP especially during these times, and keeping activity to a minimum entirely until it passes is the best.

Unblocked.

This account was suspended for suspicious activity. Specifically, it got suspended because of the fake delivery site and UN permit application site on your account. Can you explain why these are on your account? (As a reminder, HelioHost does not condone phishing or illegal activity).

It was indeed load. Johnny's MySQL does this all the time and it's completely normal for that server. As always, if you need stable service, we recommend moving to Tommy.

Rule number 1 of using WordPress: Don't use WordPress. Seriously, our users have more problems with WP than any other CMS available today, and it's because WP is just garbage software internally. It's terribly bloated, very badly written, and also extremely insecure (especially with plugins). WP is the number one cause of accounts getting hacked, getting suspended for load, and even accidentally getting banned for phishing (usually a hacker breaks in and sets up a phishing site). As for your 500 errors, odds are it's either permissions (verify your permissions are all 644 on the files), or excessive plugins (WP is timing out due to extensions not finishing quickly enough). WordFence and WooCommerce are two of the worst offenders for plugins, though any extension can cause poor performance if you have enough of them.