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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. This looks like DNS propagation failure, probably on Freenom's part (they're notorious for system issues). I can't even resolve your domain from my PC (i get an NXDOMAIN on a general query through Comcast DNS, and "No response from server" if I query HelioHost directly). Most major DNS servers are returning either NXDOMAIN or CloudFlare as your name servers. This tool shows your DNS is correct: https://bybyron.net/php/tools/dns_records.php?domain=tarkeshwarpatil.tk&rec=ALL So it's not on our end. Until the DNS propagates (if it ever does...we've been having lots of weird issues with DNS not propagating in the past few weeks), most things won't even know that site exists.
  2. Your performance issues are a combination of using WP and because you're on Johnny. First, WordPress is notorious for being slow even on a good server...it's really badly written software. Most of our load suspensions and even accidental bans for phishing and spam are a result of hacked WP. We encourage users to use literally any other CMS in existence. Despite being the most popular, WP is also the most poorly coded and one of the most insecure. As for server performance, have you considered moving to Tommy? Johnny is designed for testing stuff, not for actually running a production website. Johnny has an uptime of around 80-90% week over week, and is very slow when it is up because it's overloaded. All of our random free users who want to test something are put there, so everyone who's just playing around with our service uses that server. Tommy doesn't have those issues, is much faster, and has a 99.93% uptime over the past week.
  3. First things first...he's still in violation of the TOS for two accounts. He needs to also delete his Johnny account nteeuwen before we go further. An individual person can only have one account. Second, remove CF and change your name servers to ours. We cannot provide support for any account using CloudFlare because it hides the DNS settings we need to see, and it also has known incompatibilities with our service, SSL being one of them. It can be made to work, but it requires jumping through hoops, and the first step is getting the account to work without it.
  4. Unblocked. It can take up to 10 minutes to be effective.
  5. Great to hear Let us know if you need anything else.
  6. You need to delete the entire account. You are not allowed to have two accounts, so you’re not permitted to create a new one until the old one is gone entirely.
  7. Failed SFTP logins. Make sure you use only your cpanel username and password for SFTP. If you use additional ftp accounts feature in cpanel, those accounts should use plain ftp on port 21. Unblocked.
  8. Failed POP3 logins...you have a mail client with the wrong credentials somewhere. Unblocked.
  9. Application pool has been restarted and the 503 error has cleared. Is your domain supposed to be showing a 404 error though? (Lily installed 6 months worth of back updates on Friday night, I'm wondering if something broke...)
  10. Unblocked. It can take up to 10 minutes to be effective.
  11. That can't be restored because the archive was missing. Invite sent.
  12. Username for that is actually gamepug. Unarchived. It may take up to 2 hours to work.
  13. Probably tried too soon. It takes 10-15 minutes to actually unblock, sometimes longer if the server is busy. He tried after 5...
  14. Unarchived. Also, your username is jacobal1, not jacobale.
  15. So, I decided to back up and update the site on Lily...and got it to work. I had to use these settings to make it work, the first two attempts with lower numbers for execution time and upload_max_filesize failed: max_execution_time: 300 memory_limit: 128M post_max_size: 128M upload_max_filesize: 128MThe update for that site was 3.9.5 to 3.9.16.
  16. I wouldn't go that far... The only major issue with Joomla here is that it will not update. It runs fine but the updater will fail and hose the install if you try it.
  17. Considering I manage a few Joomlas myself across 3 servers (none on our cpanel servers, though one is on Lily) and exactly zero will update, I'd blame the product...it's either bad code or bad documentation. Odds are it has some very particular requirements for the updater that most servers don't meet...hostgator is probably one of the few that do. What I would like to know is what that requirement is...
  18. Post max size is already set to 64M. http://krydos.heliohost.org/71/phpinfo.php As I said earlier, it's not the server, their product is just broken. I have a joomla install running outside of here (granted I'm on a WIMP instead of LAMP server) with values much higher than we'd ever consider here, it still won't update...
  19. It can't be unarchived because the archive is missing. The remains of the unrecoverable account have been cleaned up and an invite for a replacement account has been sent to you.
  20. You won't be able to reuse that domain unless its cleaned up, so yes, if you plan to re-add it, Krydos will need to manually remove the leftovers for you. Can you post this issue on the forums? We're unable to escalate email tickets due to how the system works.
  21. That domain appears to already be removed internally. It doesn't appear in the backend for us, and it's not functioning. It appears to just be a leftover entry in your cPanel. If you really need that entry removed, our other root admin Krydos will need to figure out how to manually remove it.
  22. Failed IMAP logins...you have a misconfigured mail client somewhere and need to check the username and password on every device you have set up to check your email. Unblocked.
  23. Please clear your cache. I'm able to connect to https://edvicon.org without any sort of error. Your certificate is valid for these domains: DNS Name=edvicon.heliohost.org DNS Name=cpanel.edvicon.heliohost.org DNS Name=edvicon.org DNS Name=mail.edvicon.heliohost.org DNS Name=mail.edvicon.org DNS Name=webdisk.edvicon.heliohost.org DNS Name=webmail.edvicon.heliohost.org DNS Name=www.edvicon.heliohost.org DNS Name=www.edvicon.org
  24. Well that makes it easy. No need to wait that way. Please check the email address associated with your paypal account for an invite email that will let you skip the wait. Thank you for the donation!
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