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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Ricky supports 2.7 and 3.6. If you need 3.7, that's available on either of the other two servers. Module list for 3.6: http://krydos1.heliohost.org/cgi-bin/modules36.py Module list for 2.7: http://krydos1.heliohost.org/cgi-bin/modules27.py
  2. That account cannot be restored because the archive is missing (kind of expected considering the server you were on has been rebuilt 3 times since you last used it in 2017). Welcome back. An invite has been sent for a new account.
  3. We generally don't provide exact numbers to the public because it varies from time to time and we don't want to disappoint our users who find old and outdated numbers. I will say that it's less than 3 per day though on Tommy. This is as compared to Johnny, which usually gives away more than 20. The fact we give away so few Tommy accounts is one of the primary reasons that server is fast. All servers give away at least 1 account per day unless otherwise announced. Tommy gives the least, Johnny gives the most. Ricky is in the middle, but is much closer to Tommy than Johnny. Also, note that even when full for the day, donors will still receive and can use their account invites (the invites ignore the daily limits).
  4. This issue is probably more easily resolved on our forums. I don't see anything obviously wrong with your account, but others may have some ideas. It's worth noting that gmail tends to mark HelioHost email as spam by default. You may need to look in the spam bin for your emails and "Not Spam" a few of them before they start delivering to your inbox. You can also set up a filter in Gmail's settings to tell it to never mark email from specific senders as spam.
  5. Tommy currently fills in 1-2 seconds, so it's basically a lottery as to who gets it. You basically have to get to the server selection screen and mash F5 at midnight UTC hoping you're the one who sees it open. An account can be moved directly to tommy (as opposed to deletion and trying to sign up for free) but that service requires you be a donor.
  6. It's for failed IMAP logins...you have a mail client misconfigured somewhere. Unblocked.
  7. Unarchived. It may take up to 2 hours to start working.
  8. The username is actually r910dev. Unarchiving...
  9. Also, make sure your files are using unix line endings. Our servers don't like Python code with Windows line endings. If you're coding on Windows, use a program like Notepad++ that can save with unix line endings. If you need to convert existing files, Notepad++ can do it by opening the file and using Edit->EOL Conversion->Unix to change the line endings.
  10. Real time? Not really, though it can usually be had to within a few minutes. The load images in Luigi's signature are the closest you'll get to real time. Historical information is available here: http://heliohost.grd.net.pl/monitor/ Data is usually current to within the hour, but sometimes falls a little behind. We don't run this monitor service, it's provided for free by one of our users Piotr GRD. As for speed, yeah, johnny sucks when load is up. Minutes for an empty page is normal during periods of load, and if you actually installed software a 500 error should be expected due to php's process timing out. Johnny exists for those who want to play around with a piece of software, test their code, etc. and is not meant for production websites. Tommy is a much better choice if you need an account with good up time.
  11. Yep high load. This is exactly why we don't recommend converting videos here, it gets users suspended pretty much every time. Unsuspended.
  12. Inherit is the default, but you can manually select 7.2 to use that version instead. Inherit just means "use the parent domain's settings" (or for your main domain, "use the server wide setting"). You can still change it. The default php version on Ricky is still 5.x because that server is really old. The other two servers have 7.3 as their default version. If Ricky gets rebuilt, it'll be changed to 7.3 as well.
  13. This is quite normal on Johnny. Like most services on Johnny, MySQL sometimes goes down due to load. The server will restart it on its own within a few minutes.
  14. I believe it's 3 on Johnny and Ricky at the moment. Tommy has no limit (though this is subject to change if abused).
  15. Unblocked. Our logs don't specify why the SMTP logins failed, just that they did, so we have no way of knowing which mailbox or device is causing it.
  16. Krydos is the one to install these...
  17. We can ask Krydos, but in my opinion that's well into VPS territory. What are you doing that needs that much anyway (if it's running XF or WP, they're known memory hogs and the answer is to find different software)? To give you an idea, the server has 16GB of RAM and ~1300 accounts. You're asking for 1/32 of the entire server's worth of RAM, when it needs to be shared by 1300 people. While the memory is often free now, it can't be raised for a single person. If everyone starts using it, the server will promptly run out of memory.
  18. Glad to see you got it working. Post removed at user request. It's one person, not one IP. You can have as many IP addresses as you want, you're still only allowed one account. If we see two accounts for a single person and you claim there's more than one person, we ask for government ID to prove there's two people. The reason for this policy is because people used to create two accounts to evade the disk space limit. A single person is only allowed 1GB for free, and can buy 1GB extra for $5 (one time fee). No account can have more than 2GB. 1. Yes. You can be the busiest site in the world, and you'll still need to log in. If you're a donor, we can waive this requirement at a rate of $1 per month waived. We prefer it over time as a recurring donation, but can also accept the entire donation up front as a lump sum. We require the logins or donations as a way to keep abandoned accounts from piling up and wasting resources. A site's traffic is not a good indication of an account being used since abandoned websites still often see tons of bot traffic. 2. Excessive CPU and RAM usage. I answered this question here: https://www.helionet.org/index/topic/38856-how-does-the-suspend-account-script-work/ In cPanel, there's an option for "Account Load" that shows you where you stand. Keep those bars as low as possible and you're good If you're up around 100, you're likely to be suspended if the server load spikes.
  19. You should be good now.
  20. That's the problem though...it sometimes does. EU.org does it just about every time, but I've had at least 2 users encounter this with Freenom. It's indeed a rarity though compared to eu.org I think we're going to just have to treat eu.org domains like we do .br going forward. Your number 1 is the method we recommend for .br typically (make main domain, set NS and wait to propagate, change main domain back, add to cPanel as addon/alias).
  21. Unarchived.
  22. That can't be unarchived anyway because the archive is missing. Invite sent.
  23. That account does not exist. The closest I can find is an account paulorib that might be yours (email address is similar, has a .br domain, but not the one listed here). Is this your account?
  24. Please check your PMs. As for that account, it's actually working fine, is there something you still need assistance with?
  25. We've been having tons of weird issues with DNS propagation lately for some reason. EU.org is by far the worst affected, but I've seen Freenom and others take their time on occasion as well. We have no idea why. What's weird is that in my experience, if I manually park one of these broken domains for someone, the DNS suddenly propagates within hours, as if everyone else was waiting for us to park it. (There are some domains that do this intentionally, namely the .br TLD which refuses name servers if they're not preconfigured, but I've never seen it outside of .br). What do you want this added as? If you want an addon domain, please create a subdomain on your account and let me know what it is so I can park your domain on top (that's all an addon domain is internally...a subdomain with an alias on top ). If it's an alias, just let me know and I'll park it.
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