wolstech

It's probably load related. I'd give it a little while and try it again. Tommy's load has been spiking a lot lately. It seems to be working for me at the moment.

We don't support this configuration. The way this is normally done is to set all of their domains as addon domains, pick a something.heliohost.org for their main domain, then put an .htaccess in the public_html folder. This keeps sites from seeing each other's files, and allows you to put "non-public" stuff in public_html alongside the addon domain docroots, with access blocked by the .htaccess file. As was stated above, in order for a domain to use a docroot that's not public_html, it must be listed as an addon domain. To list the domain as an addon domain, you will need to change your main domain to something else before adding it.

Yes. It's not set up yet though. Our other root admin Krydos is the one who handles these, so you'll need to wait for him to respond.

Krydos has to set this up for you.

What's the name of the database user needing access?

I completely missed that. The archive is missing though, so the old account cannot be restored. An invite has been sent for a replacement johnny account.

You'd need to make the domain an addon domain if you want to use a folder other than public_html. Since you cannot use our name servers for some reason, you cannot use addon domains. The main domain always points to public_html and cannot be changed. As a result, the answer to your question is simply "you can't."

It takes several hours to start working.

We don't have any way to undo a deletion. Was your tommy account created from a donation invite? If so, please provide the transaction information and we can send you a replacement invite.

Your main domain as well as the additional domain davidandco.co appear to be working properly for me. As advised in the other response, please try accessing the website using a different network connection such as a cell phone data plan. This issue appears to be related to your ISP or your computer.

He also needs to delete his Johnny account... Do that here: http://heliohost.org/classic/support/scripts/delete

Unblocked.

That domain needs to be purchased/registered from a registrar first. Once you actually own that domain, you'll need to set the domain's name servers set to ns1.heliohost.org and ns2.heliohost.org. The steps for registering and setting the name servers will vary depending on what registrar service you use, so we can't assist you with this step. Once you've completed that step, you can change your domain using this script: http://heliohost.org/classic/support/scripts/domain

Correct, you should add all appropriate records. The most important will be the A or CNAME records for mail, www, ftp, and cpanel, and the TXT records for mail (DKIM and SPF). If you use webdisk you'll want to add that one as well. You can take a look in the cPanel zone editor to see what they should be. Keep in mind that if you decide to use subdomains, you'll need to add an A or CNAME record for the new subdomain on CF as well.

It's because of Cloudflare. CF is providing the required DNS so the domain is working. I see a login prompt when I visit it. The server is fully ready to accept requests for the domain, but our DNS servers are not cooperating for some reason so nobody was able to find it. Our name servers have something wrong with them I think. When I query either of them for your domain, I get "query refused", which is an error I've never seen before. I'd normally have Krydos look into this, but since you're using CF it's a moot point anyway.

This seems like it's gotten worse over the past 24 hours with spikes now occurring more than once an hour in many cases... Until we can get NS1 off of the server, what else can be done? Could we consider disabling clamd for the time being? How about turning off instant domain configuration temporarily to reduce apache restarts? Maybe set the free sign ups to 0 (I doubt this one would help much)?

Unarchived.

That account could not be unarchived because the archive is missing. An invite has been sent for a replacement.

Domain changed.

If you want your account to be on another server, you can simply abandon the existing account since it's archived and just sign up when registrations open Moving an existing account without creating a new one is a service only available to donors. If you would like to do that, please donate and provide the transaction ID of the donation.

I can manually add it for you. If it's supposed to be your main domain or an alias, I only need the name of the domain in question. If you want it listed as an addon domain, you should also create a subdomain on your account, then tell me what you called that subdomain so I can park it on top to make an addon domain.

Speaking of clamd, Ricky and Johnny both show it as down...is that load related or is it actually disabled over there? As for NS1, where would that go if we move it? Dedicated cP-dnsonly VM on Charlie perhaps? If not, perhaps its time to rebuild Ricky, then we can use Stevie's hardware for an NS?

Krydos has to do this.

Please check your email.

Please try resetting again now using this link: https://johnny.heliohost.org:2083/resetpass?start=1