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Everything posted by wolstech
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There's something wrong with that particular domain in our system. It will not let me set it as the main domain....WHM keeps throwing a bunch of API errors when I attempt to change it. As a result, your domain is now an Alias on your account instead, with your main domain set to http://hauffmannautomation.heliohost.org (you can just ignore this domain). Your domain is now working: http://hauffmannautomation.com/
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Indeed. Supports pretty much every networked appplication out there if you use the right software. It's also a lot more resource efficient...
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Nope. As long as the domain is on your account, our server takes care of all of that. All you have to do is set the nameservers. As of now, they're still showing another hosting company. I'm not sure if there's an issue with your registrar or if they simply haven't propagated yet. This is what we see: https://bybyron.net/php/tools/dns_records.php?domain=hauffmannautomation.com&rec=NS
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Proxies in general cause a lot of load, no matter which one you use. The best advice is to either buy a VPS (https://heliohost.org/vps/ ) and run it on that, or not run a proxy at all. With a VPS you can do whatever you please and you're only limited by the RAM and CPU of the VPS you buy. By having a VPS, you won't get suspended for overusing resources, it just slows down. Most free hosts actually ban running proxies. While we do technically allow it on our free shared hosting, they don't work all that well here due to the resource usage and often get users suspended.
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[Inactive] Suspended: callebad
wolstech replied to callebad's topic in Suspended and Queued Accounts
You can't attach them, you have to put them on something like Google Drive and link to them. If you prefer, you can email them to wolstech@heliohost.org instead. Just post here letting me know you sent them so I remember to check my email. -
Thank you for taking care of this
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[Solved] Request to Increase my storage to 2000mb
wolstech replied to stefano2's topic in Escalated Requests
Krydos has been handling these since Gofundme is a pain to verify who a donation belongs to. Lets have him check, I'm not sure if he can see the paypal transaction numbers or not for a Gofundme... -
As a reminder, you only have another 5 hours to completely remove the unauthorized fundraiser. Since nothing was collected, nothing is owed other than removal of the campaign page. Failure to remove it will result in you being suspended until the page is removed. The warez issue appears to have been cleaned up, thank you for taking care of that.
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Your layout on your profile changed back to mobile again for some reason...try now. Be sure to clear your cache and your cookies. If you visit a mobile page before you do this, it might get stuck again.
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You need to remove that fundraiser. It needs to be gone entirely.
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Fixed. Clear your cookies then restart your browser to get the normal view back.
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[Inactive] Suspended: callebad
wolstech replied to callebad's topic in Suspended and Queued Accounts
A deny from all has been added to the infected WordPress installation to block it from running, and your account has been unsuspended. Please remove the infected WordPress installation quickly. As for the second account, we usually ask for a government ID from each person to prove two actual people exist, as we see a lot of cases where someone pretends to be two people to get a second account. Are you and your brother able to send a scan or picture of your ID to us (a driver's license/passport/etc. will work, please send by PM for privacy)? Once we receive them, we will note the second account so it won't get suspended, then let you know so you can delete the ID pictures. The second account ebad will be suspended if we don't receive the ID information within 3 days of this post. -
Lily is still in development, but we actually already have him. I was actually discussing that project with mrj the other day: https://www.helionet.org/index/topic/35573-question-about-liliy/ Our current promotion is for hardware called Sparkie https://www.helionet.org/index/topic/35548-heliohosts-sparkie-server/ Please cancel the unauthorized fundraiser and do of the following: PM me confirmation/screenshots of cancellation, make a donation to us equal to the amount your fundraiser collected, and send me the transaction number for the donation. I've unsuspended your account so you can remove the warez. Please remove all links in the software menu, as well as the articles they link to, and send me the above information within 24 hours.
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[Solved] Suspended hh_fungamin
wolstech replied to Spaceium's topic in Suspended and Queued Accounts
Done. You should now be able to log in and your website should be working again. -
[Solved] Suspended hh_fungamin
wolstech replied to Spaceium's topic in Suspended and Queued Accounts
Unarchiving... -
WordPress is infamous for this...as is typical for WP, it's probably either broken, hacked, has malware, or you have too many extensions installed. WP is a leading cause of load and malware suspensions, as well as phishing bans. We highly recommend that you don't use WordPress for these and many other reasons. It's just horribly written, inefficient, easily abused software. I've put a deny from all in the .htaccess for this particular WP installation and unsuspended you. Please fix or remove that WP installation ASAP.
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That's the thing. You have to create a new account to do this, we don't have any way to reset it. I can send you an invite to replace the account though, so you don't have to wait for the registrations to open. If you want to do that, please delete your account (http://www.heliohost.org/classic/support/scripts/delete), then let me know. This looks like a common issue now... It's the third one in as many days...the last 2 were easily fixed though (we change the main domain, then change it back, which makes the server regenerate the DNS zone for the domain). This one doesn't want to respond to the usual fix for some reason.
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10% to goal after just one day
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If you delete your account, yes it will delete your data. I'm not sure why this isn't working honestly...the DNS records most definitely exist when I check in WHM, yet I get an NXDOMAIN error when I try to resolve the domain. I'll let Krydos look at this for you.
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Have you tried resetting it here? https://johnny.heliohost.org:2083/resetpass?start=1 Also, I just realized your account was still suspended in one of the two systems for some reason and didn't fully unsuspend. Try resetting it again and see if it works now.
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Your domain's DNS records went missing for some reason. I recreated them but it still doesn't seem to work on my end...lets give it an hour or so and see if they propagate.
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Unsuspended.
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator
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[Solved] My account is suspended
wolstech replied to agronino's topic in Suspended and Queued Accounts
Oh, it archived itself again...my network dropped while this one was restoring. I was able to find the cPanel restore in a new SSH, but had to manually finish the final steps once that finished that I think the unarchive script was supposed to do (ACP update and unsuspend). I forgot to change the date to today. -
[Solved] Account Archived:bnny (and GoFundMe disk space increase)
wolstech replied to bnny's topic in Escalated Requests
Done. You can now log in and the domains will work within 2 hours. I'll leave this unsolved so Krydos follows up on how he plans to handle the space increases for GoFundMe donors.