wolstech

Please remove cloudflare and set your name servers to ns1.heliohost.org and ns2.heliohost.org. We do not support and are unable to troubleshoot domains that do not use our name servers. After that, confirm the domain is added to your account as an alias or addon if it's not your main domain. Once you get everything working, you can set up CF again by having it copy the working DNS records.

Done. You should now be able to log in and your website should start working within 2 hours.

Unarchiving...

It's not you, it's Prestashop. That software is very heavy, and honestly I've never seen it run well on Johnny for anybody. The server is too slow. It runs on Tommy, but even there it's a bit sluggish compared to other software. I'd suggest finding a different program or moving to Tommy.

An invite for a replacement account has been sent to the email address on file. Also, please be aware we have a mail limit of 50 emails per day (regardless of how they are sent).

Your account got suspended because of deceptive domains. Reviewing the account, I have reason to believe you were planning to use it for phishing or mail spoofing, considering one of the domains is nearly identical (the TLD is off by one character...) to a mail domain used by the US Airforce. The account cannot be unsuspended.

It was sent to the email address on your PayPal account (support@...), not the address on your forum account. If you can't find it for some reason, I'll resend it.

That happens sometimes. Krydos needs to renew it.

Sent. Please check your email.

Unblocked.

Since you say you donated, what is your transaction ID? I can send you an invite instead (the invites skip the email verification step).

Does this link work for you? http://portquiz.net:1312 If not, your network is blocking the required ports for SFTP (this is very common if you're accessing our services from work or school). http://portquiz.net:3306 will let you test the port for remote mysql. If either of these links fail for you, a VPN or a different network connection will fix the issue. Also, for remote access, did you enable it in cPanel? You have to add the connecting IP or a % sign in order for it to work.

Unblocked.

Done. You should now be able to log in and your website should be working again.

Unarchiving...

I just looked at your account...your WordPress installation has malware. It was used to both send spam and set up Phishing on your account. Unfortunately, in line with our security policies, the presence of Phishing content means your account has to be permanently banned, and cannot be recovered. WordPress is notorious for this issue, and if you look through the suspension forums, you'll see numerous issues caused by its use (High load and malware are the top two). We highly recommend not using WP if it can be avoided, because this is a very common issue with it. It's terribly written, and half of the themes and extensions for it contain disguised backdoors. An invite for a replacement account has been sent to you. Please use that to set up a new account with a different username. I released your main domain, however if you need additional domains released from your banned account, please let me know and I'll be glad to assist. EDIT: For the interested, the files they dropped on this particular account primarily consist of random-named redirect scripts that point to phishing sites. They use these to hide the true phishing URL from their spam emails to reduce the likelihood of it being removed quickly (many anti-abuse services record the URLs in the spam mails for making rules, by using random domains hijacked by malware and random filenames, they make rule-based detection more difficult). The URLs in question would be accessed by including "example.com/Feline.php" in the spam mail instead of "mysecurityalert.ml" (Feline.php was one of the many similar files found on your account, the target site was Chase Bank phishing). I've filed abuse reports for the target sites to get the phishing taken down as well

Unblocked. To prevent this from happening, remove the password from your protected folders. There's an issue with these that causes them to not work properly (in my experience, they never accept any password even if it's correct...). Too many incorrect attempts get you blocked.

Unblocked. It was blocked for web page logins, which usually means you have a password protected folder that you used the wrong password on too many times.

Seems to be. Thanks.

Nope. Server is broken. Every account on Ricky is showing that inactive page right now... https://www.helionet.org/index/topic/35665-all-ricky-accounts-showing-inactive-page/ EDIT: That was fast...should be fixed.

Can this be looked at? All accounts hosted on Ricky seem to be showing an inactive page despite being perfectly fine otherwise.

We no longer offer Rails because cPanel removed support for it.

3.x is already present on the server. Just change the shebang line in your files depending on which version you want to use. For 3.6, use: /usr/bin/python3.6

WordPress is infamous for this...as is typical for WP, it's probably either broken, hacked, has malware, or you have too many extensions installed. WP is a leading cause of load and malware suspensions, as well as phishing bans. We highly recommend that you don't use WordPress for these and many other reasons. It's just horribly written, inefficient, easily abused software. I've put a deny from all in the .htaccess for this particular WP installation and unsuspended you. Please fix or remove that WP installation ASAP. Note that I had to rename the .htaccess in public_html as well because it was causing trouble. The file is now ignored and named htaccess.old.

Much of your speed issue is due to using Wordpress. We usually recommend people not use it because it's extremely bloated, insecure, and poorly written. Tommy is the only server we have that can run it with any decent speed, and even then you have to be careful about what extensions you install (some like woo commerce and wordfence make it extremely slow, and others like free themes sometimes contain malware that can lead to your account getting hacked). The account atdx has been cancelled and will be cleaned up within the hour. Please note you won't be able to reuse your username unless an admin renames your forum account.