wolstech

@Luigi He can't delete them because they're suspended. I'll clean this up later or tomorrow when I have a moment.

We often see registro.br users with this issue as well. This is caused by your registrar not following the industry standard practice of configuring the domain end first, and is a problem for any hosting company that uses cPanel. The best solution is to find another registrar, however if you really want to use your current one... You need to choose one of the following methods: Set the domain in question as your main domain: http://heliohost.org/classic/support/scripts/domainWait a few hours for DNS to update.Log into cPanel and check in the right column to confirm your domain has changed. If it does not, let me know and I'll change it manually.Tell the registrar to configure the domain's name servers.(Optional) Change the main domain back to it's original setting.(Optional) Add the domain as an alias or addon domain.OR: Transfer the domain to a registrar that actually follows industry standard practices.Set the name servers at your new registrar.Configure the domain normally.

Installed: http://lbs-philippinebookkeeping.ga/ Please check your PMs for credentials. Version information: ASP.NET 4.5 on IIS 10. OS is Windows Server 2016 with SQL Server Express 2017.

You're using WordPress. WordPress is notorious for being bloated and poorly written, and extensions make it even worse. WP is #1 cause of suspensions here at HelioHost. High load is most common (in fact, I just looked through our suspension list, and all but 3 of the current high load suspensions in our system are due to WordPress), though we also have a bunch of malware, spam, and phishing bans due to WP as well (WP is one of the most insecure PHP programs out there, it gets hacked regularly due to the large number of infected or poorly written extensions that get exploited to hack sites). The recommended solution is to not use WordPress. Many of our users (including myself) have had success using Joomla as a replacement for WordPress. It's significantly better internally, uses fewer resources, is more secure, and malware for it is much less prevalent than for WP.

It wa indeed caused by high load in WP's admin pages. Unsuspended. Please note that WP is the leading cause of high load suspensions here though. We usually recommend that people avoid Wordpress because it's so badly coded.

I just realized /var is full on Tommy. That's actually why your session isn't saving... Krydos needs to fix that.

Tommy cPanel is currently down because /var is full. Krydos needs to fix this again.

If your sessions aren't keeping data between pages, your code is broken. Just about every php program out there these days uses sessions for something. Yes they're supported, and yes they should retain data between pages and refreshes. For database users, yes you can share the same database with two database users. Make sure to take this into consideration when designing software though (e.g. lock tables when they're being modified, etc.), otherwise more than one user might try changing the same data at the same time.

I just edited it for him. It should work now.

It's the htaccess file for videolist.ga causing this. I added deny from all so he would not get resuspended while he fixed it. He can either edit the file and remove it (should be the last line), or rename/delete the file.

I don't see any reason why this wouldn't work. I do have sql express on it already (albeit unused), and the actual website goes in IIS like everything else. Do you have any preference as to which of those methods I use to install it? What domain do you want the site to use (please be sure the domain is registered and pointed to ns1.heliohost.org and ns2.heliohost.org if it's not a subdomain of heliohost.org)?

I've manually changed it for you since the script didn't work. Give it a few hours for it to update.

If that doesn’t fix it also try renaming or deleting your .htaccess file so it’s ignored.

Unblocked.

There's no limit in theory. That's to say that if you were the only person using the server at that moment in time, you technically do have unlimited resources. In reality though, this will never actually happen and you're much more constrained, though this limit does move around depending on how much others are using at any given time. You can check your load here: https://tommy.heliohost.org:2083/frontend/paper_lantern/load/index.live.php If you are near 100 for CPU or memory use, you're more likely to be suspended. Please fix or remove the above script. I've added a deny from all to your .htaccess file for videolist.ga so you won't get resuspended while you work to fix this. Unsuspended.

We don't support Freenom's "forwarding" or "invisible redirect" options (these options basically just tell freenom to load another site in a full screen iframe...they don't actually point the domain to another server). You have to use "Custom DNS" and set the name servers to the ones Luigi listed above.

You're suspended for severe high server load. Whatever that script is, it's either broken or too heavy to run here. I've added a deny from all to the .htaccess file in your cgi-bin folder so the script won't run and unsuspended you. Please fix it quickly.

What is your username and what domain do you want to use?

Our servers don't handle Wordpress well in general. If you don't use a lot of extensions, this might work on tommy. Johnny and Ricky are quite old and overloaded as it is, so you'd find the load times unacceptable on those servers. For what it's worth, Wordpress is the only program that we actually encourage people to not use. WP is slow and horribly coded, and is the leading cause of just about every accidental suspension we see (high load being most common, but I've also seen WP earn people spam, malware, and phishing bans due to its high tendency of being hacked). Many of our users have switched to joomla because it's faster and doesn't face the same security issues.

Also, if you mean the whole account, that’s not possible. You have to delete it and sign up again.

I'll have Krydos take a look. Usually removing the domain and readding it would regenerate missing DNS, so I'm surprised that didn't work.

@Luigi: Replacement was already sent. @mspro: If you received two invites, only the newer of the two will work.

WordPress is infamous for malware issues. WP itself is very poorly written (both security and performance wise), and a large number of the free extensions and themes available on the internet are actually disguised backdoors. When you install such an infected theme, the backdoor notifies the hacker who developed it that it was installed. The hacker then uses the backdoor to access your account. In the large majority of cases, the hacked account will be used to set up phishing or send spam, though I've also seen them try to exploit the server or run a botnet from a hacked account. The best way to avoid this happening again is to not use WordPress. Joomla is a rather popular alternative that doesn't face the same issues WP does (though malware for it does exist, it's nowhere near as prevalent as WordPress). An invite for a replacement account has been sent to you.

So, I manage an existing website for a friend who uses 1&1 (she's been with them since long before I knew her). I got a lovely email yesterday from them yesterday...apparently as of next week, they're going to charge users $8.50 a month to use PHP 5.x, and anyone who signs up after June 1 won't even have the option of PHP 5.x. This is after they raised their normal fee $80/year too. What a joke. I mean, I know 5.x is technically unsupported, but considering that the wide majority of PHP software out there doesn't run on 7.x...who in their right mind thought that was a good idea? Oh well, time to move her site to Tommy...(Joomla 2.5 that isn't updatable because of custom theme and paid plugins). /rant

Please check your email for an invite for a new account. You will need to pick a different username. As for the original cause, yes, Wordpress got hacked. We highly recommend Wordpress not be used for this and many other reasons. It's terrible software, and the free plugins that are often full of malware make things even worse. Many of our users have had bette success with joomla as a replacement that doesn't have these issues.