wolstech

Tommy cPanel is currently down because /var is full. Krydos needs to fix this again.

If your sessions aren't keeping data between pages, your code is broken. Just about every php program out there these days uses sessions for something. Yes they're supported, and yes they should retain data between pages and refreshes. For database users, yes you can share the same database with two database users. Make sure to take this into consideration when designing software though (e.g. lock tables when they're being modified, etc.), otherwise more than one user might try changing the same data at the same time.

I just edited it for him. It should work now.

It's the htaccess file for videolist.ga causing this. I added deny from all so he would not get resuspended while he fixed it. He can either edit the file and remove it (should be the last line), or rename/delete the file.

I don't see any reason why this wouldn't work. I do have sql express on it already (albeit unused), and the actual website goes in IIS like everything else. Do you have any preference as to which of those methods I use to install it? What domain do you want the site to use (please be sure the domain is registered and pointed to ns1.heliohost.org and ns2.heliohost.org if it's not a subdomain of heliohost.org)?

I've manually changed it for you since the script didn't work. Give it a few hours for it to update.

If that doesn’t fix it also try renaming or deleting your .htaccess file so it’s ignored.

Unblocked.

There's no limit in theory. That's to say that if you were the only person using the server at that moment in time, you technically do have unlimited resources. In reality though, this will never actually happen and you're much more constrained, though this limit does move around depending on how much others are using at any given time. You can check your load here: https://tommy.heliohost.org:2083/frontend/paper_lantern/load/index.live.php If you are near 100 for CPU or memory use, you're more likely to be suspended. Please fix or remove the above script. I've added a deny from all to your .htaccess file for videolist.ga so you won't get resuspended while you work to fix this. Unsuspended.

We don't support Freenom's "forwarding" or "invisible redirect" options (these options basically just tell freenom to load another site in a full screen iframe...they don't actually point the domain to another server). You have to use "Custom DNS" and set the name servers to the ones Luigi listed above.

You're suspended for severe high server load. Whatever that script is, it's either broken or too heavy to run here. I've added a deny from all to the .htaccess file in your cgi-bin folder so the script won't run and unsuspended you. Please fix it quickly.

What is your username and what domain do you want to use?

Our servers don't handle Wordpress well in general. If you don't use a lot of extensions, this might work on tommy. Johnny and Ricky are quite old and overloaded as it is, so you'd find the load times unacceptable on those servers. For what it's worth, Wordpress is the only program that we actually encourage people to not use. WP is slow and horribly coded, and is the leading cause of just about every accidental suspension we see (high load being most common, but I've also seen WP earn people spam, malware, and phishing bans due to its high tendency of being hacked). Many of our users have switched to joomla because it's faster and doesn't face the same security issues.

Also, if you mean the whole account, that’s not possible. You have to delete it and sign up again.

I'll have Krydos take a look. Usually removing the domain and readding it would regenerate missing DNS, so I'm surprised that didn't work.

@Luigi: Replacement was already sent. @mspro: If you received two invites, only the newer of the two will work.

WordPress is infamous for malware issues. WP itself is very poorly written (both security and performance wise), and a large number of the free extensions and themes available on the internet are actually disguised backdoors. When you install such an infected theme, the backdoor notifies the hacker who developed it that it was installed. The hacker then uses the backdoor to access your account. In the large majority of cases, the hacked account will be used to set up phishing or send spam, though I've also seen them try to exploit the server or run a botnet from a hacked account. The best way to avoid this happening again is to not use WordPress. Joomla is a rather popular alternative that doesn't face the same issues WP does (though malware for it does exist, it's nowhere near as prevalent as WordPress). An invite for a replacement account has been sent to you.

So, I manage an existing website for a friend who uses 1&1 (she's been with them since long before I knew her). I got a lovely email yesterday from them yesterday...apparently as of next week, they're going to charge users $8.50 a month to use PHP 5.x, and anyone who signs up after June 1 won't even have the option of PHP 5.x. This is after they raised their normal fee $80/year too. What a joke. I mean, I know 5.x is technically unsupported, but considering that the wide majority of PHP software out there doesn't run on 7.x...who in their right mind thought that was a good idea? Oh well, time to move her site to Tommy...(Joomla 2.5 that isn't updatable because of custom theme and paid plugins). /rant

Please check your email for an invite for a new account. You will need to pick a different username. As for the original cause, yes, Wordpress got hacked. We highly recommend Wordpress not be used for this and many other reasons. It's terrible software, and the free plugins that are often full of malware make things even worse. Many of our users have had bette success with joomla as a replacement that doesn't have these issues.

Those files were in the account that could not be recovered. You'll need to get them from the backup of your old account and upload them where they belong. I've placed the backup of your old account in the home folder of johnhus1 so you can download it to extract your data. The file name of the backup is cpmove-zorhatta.tar.gz.

Please log in here: https://ricky.heliohost.org:2083/ using johnhus1 as the username. If it says your password is invalid, please reset it here: https://ricky.heliohost.org:2083/resetpass?start=1

Correct. That account cannot be recovered. Please use johnhus1 instead.

I ended up unsuspending johnhus1 instead because zorhatta can't be restored due to a server issue. You may need to clear your cache to get rid of the suspended page.

The account zorhatta cannot be restored due to a conflict with its username. As a result, I unsuspended johnhus1 instead.

Unarchiving...