wolstech

It's weird because it's working fine for me. I'll have our one of our other admins look at this, perhaps he has some other ideas.

Are you on a shared network of some form (employer, university, public WiFi, etc.)? Many of those block port 1373, so the connection won't work from those locations. If that's the case, you'll have to use unencrypted ftp on port 21.

Suspended.

You shouldn't need an SSH key to use SFTP. We have username and password authentication enabled, so you just supply your cPanel username and password. The system will automatically use our Let's Encrypt certificate for the keys (you'll be prompted to verify the certificate the first time you connect if I remember right).

We don't support FTP over TLS. You need either SFTP (SSH-secured FTP, not to be confused with FTPS, which is another name for the unsupported FTP over TLS), or plain unencrypted FTP. The recommended settings are SFTP using these settings: Host: johnny.heliohost.org Port: 1373 Username: (your cpanel username) Password: (your cpanel password). If you use the "additional" FTP accounts that you create in cPanel, they support plain unencrypted FTP only. Those accounts need to use port 21 with no encryption, and you need to specify the entire username shown (usually in the form ftpaccount@mydomain.heliohost.org like an email address would be).

What settings are you using for the FTP connection?

There is not unfortunately. You could move to Tommy, which has a supposedly-shorter wait, but Java on that server is full at the moment and people have been waiting in line there as well for several days as well, with the estimate being basically indeterminate (someone yesterday reported having their Java wait date keep getting pushed out...that's because the line isn't moving due to usage). The issue with Tommy is that unlike Johnny, people who move there almost never leave because of the good performance, so he rarely has free Java slots. Java is one of our most popular services, and being so resource hungry means we can only offer so many slots available at any given time. Users receive Java in the order in which it was requested, and the line moves whenever someone else loses their Java service due to inactivity, non-use, or suspension.

Please be advised that sending advertising email such as what your example suggests you'll be sending is the easiest way to get yourself suspended because they often get reported as spam. A spam report will result in your account getting suspended, and a second one will result in a ban. We usually don't approve of increase requests like this specifically because of the high number of spam reports we end up receiving from this sort of activity. I'll let Krydos decide on this, but I would not be surprised if this is not approved.

50 per day. You can request an increase from us, but you'll need to explain what you'll be sending and provide sample emails. You will also need to be careful with the content you send and keep in mind that if we receive an abuse report for your email you will lose your increase and get suspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator

Done.

Your hosting account username cannot be changed because it requires deleting your account and signing up again. In addition, your new username is not valid anyway because it exceeds the 8 character limit for hosting account usernames. I can change your forum username though, would you like me to do this? Your main domain has been changed to offerstrick.heliohost.org and should start working shortly.

Tommy is currently the fastest shared hosting server we have. If you wanted something faster or more flexible, you'd need to pay for a VPS instead (https://heliohost.org/vps/). You get full access on a VPS to install or run whatever you please, so you could put Tomcat on it and host your Java app that way if you wanted.

I'm assuming you're on Tommy? If so, what's happening here is that he's full and nobody's losing their Java, so the line isn't moving. There's a finite number of Java slots available, so the next person in line only gets it when someone else loses it (usually to inactivity or suspension). The system estimates the wait based upon historical wait times and number of people in line in front of you. Because we can't predict when someone will lose their Java, the estimated wait is just added to now to give a date. If the line fails to move, the expected date will just keep sliding out as time passes until the next person in line gets a spot.

In that case it's effectively already deleted. Archived accounts are just a fancy zip file, not an actual account, so you can't delete it. The archive file will simply delete itself when the disk space is needed. So long as you don't request it be restored, there's nothing more to do.

See http://heliohost.org/classic/support/scripts/delete to delete your account.

Done. You should now be able to log in and your website should start working within 2 hours. If for some reason you can't log in, try resetting your password.

Unarchiving...

Unblocked.

Considering the phishing page was just very recently created and the code contained in it appears to send the data by email, there's not likely to be stolen data stored on your account. The directory ~/www/hackTest which was responsible for the detection has been discarded and the account has been unsuspended. Please don't upload such material in the future. I actually recently did something similar as a training exercise for a client of mine, not facebook though. It caught mine as well. Our system is very ban happy when it comes to hosting anything even remotely resembling major websites like facebook or instagram.

It's suspended for pornography. HelioHost does not permit the hosting of adult content of any kind. Please remove all porn and related domains and files from your account within 24 hours of this post or you'll be resuspended until an admin can delete it for you. If you didn't upload or configure any porn or porn-related domains, please change your password as well. Unsuspended.

By software I mean the PHP files that makes up your site. Your PHP code is so basic that there doesn't seem to be anything to exploit for file uploads though. You do have SQL injection vulnerabilities but those are typically used to maliciously alter or steal database content, and generally wouldn't lead to someone uploading a phishing website (I would recommend some research and code updates to protect against SQL Injection). A weak password is another (more likely) possibility in your particular case.

You're suspended for having multiple accounts. You're only allowed one. Which one do you want to keep? If you choose to unsuspend benchmar, the account ienergi1 will be suspended instead. (The domain benchmarkwheyproteins.com is on the ienergi1 account that is currently active).

Krydos knows more about Java than most of us. Lets see if he knows why this doesn't work...

You need to create a database user in cPanel, assign it to the DB, then specify that username and password in the connection string. Users don't have root access here unlike on a development box.