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Everything posted by wolstech
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[HH#578990] mcrypt extension request and subdomain creating problem
wolstech replied to HelioHost's topic in Email Support
The one account limit is there for that exact reason: to prevent people from getting more than 1GB of disk space for free. If everything will fit in 2GB, donors who donated $6 dollars or more can get a Tommy account with 2GB space, but that’s the max offering on our shared hosting. Beyond that though, you’d need to rent a VPS instead. Krydos has to do the mcrypt extension. -
[Solved] Username Change and Package Installation
wolstech replied to m96's topic in Escalated Requests
What username do you want changed, the forum? Hosting account usernames cannot be changed without deleting your account and signing up again. If that's what you want, please delete your account and let us know so I can send you an invite. Krydos has to do the module install. -
It was full of fake casino websites with random domains that we suspect were going to be used for phishing. Please create a new account. An invite has been sent to you.
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[HH#578990] mcrypt extension request and subdomain creating problem
wolstech replied to HelioHost's topic in Email Support
We found several more (I had missed a few in my earlier post, sorry about that)...please stop trying to deny you have these, we'll be happy to ban you instead. Please delete three of the four: kknet, kkads, kklinks, kkfs. -
This is a krydos question...nobody's ever asked.
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[HH#578990] mcrypt extension request and subdomain creating problem
wolstech replied to HelioHost's topic in Email Support
Krydos is the one who handles the PHP modules, so he'll be the one to install that. He'll post when he sees this can takes care of it. As for the extra accounts, thank you for deleting them. If you need to host more than one site, please be aware that you can host multiple sites on a single account. If you need a second something.heliohost.org domain, let us know and we can add it to the account for you. -
[HH#578990] mcrypt extension request and subdomain creating problem
wolstech replied to HelioHost's topic in Email Support
Failure to delete two of them within 24 hours of this message will result in all 3 being suspended. -
[HH#578990] mcrypt extension request and subdomain creating problem
wolstech replied to HelioHost's topic in Email Support
You do have multiple accounts. You have kkdemo, kanak, and kkfs. You need to delete two of the three. -
Invite sent. Use that to sign up with the new username
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You need to delete your account and sign up again. The database prefix is determined by your account username.
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It’s almost certainly your site statistics data. If you want to free it, go to “Statistics editor” in cPanel and turn off all 3 of the stats apps, then delete the contents the tmp folder. This will obviously clear your statistics data and will also prevent future collection.
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I’ve seen this happen a few times before...it’s something to do with a glitch in the Apache configuration, and when it happens, many if not all accounts on the server show a bogus suspended or inactive page. It typically fixes itself the next time Apache restarts.
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Not if he can’t connect to it...
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That graph is available in cPanel under “account load.” The closer to 0 the better. High numbers mean you’re causing lots of impact. Yes it can host more than one domain. You have to install and maintain any software you run on it.
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For VPS pricing, take a look at https://www.heliohost.org/vps/ The cheapest option ($4/mo) would work for your needs, but i would recommend an extra 1GB of RAM for performance since WP because it tends to be memory hungry. If you need assistance installing everything, Krydos has helped with that in the past. The beauty of a VPS is that you have full access to do whatever you please, and what you do on your server has no impact on ours. You can build the world heaviest Wordpress site if you want and it'll run just fine without impacting 1000s of others. Short of a VPS, the only complete fix for WP is to not use WP. The next best thing is to remove the extensions. For example, Wordfence and woocommerce are two extensions notorious for making WP stupidly heavy.
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Please clear your cache.
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What are you using as the hostname for the connection? It should be localhost if it's running on our server.
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You're probably seeing a combination of WP-related performance issues and load spikes. http://heliohost.grd.net.pl/monitor/ The server has been fine for the most part (I see 2 spikes in the past day on the chart), so it's mostly WP just sucking like it always does. WP is terribly written (it's literally a pile of continually-patched legacy code...it hasn't been rewritten or optimized in years and is well known for performance and security issues)...when that mess of bad code gets combined with a load spike, yes downtime is normal. The easiest solution is to use different software that is better written and tolerates load spikes better. Joomla handles better than WP, and there's even lighter CMSes available too if you look around.
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[Solved] Adding a TXT Record to the DNS Configuration
wolstech replied to tmzafar's topic in Customer Service
It works fine for me. Make sure you the box on the left only contains the domain name, and the one on the right gets the entire string they give you. Mine looks like the attachment when I go to edit it. If you can't get it to work, use the file-based method instead. I have to use that with my sites that use CF. -
[Solved] Tommy Invitation Code says Invalid
wolstech replied to largelager's topic in Escalated Requests
Resent. -
Unarchived. If this account had Java on it, you'll need to request it again.
