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Everything posted by wolstech
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Those settings aren't even for our service. You'd have to ask mailgun about their settings. To email from our servers, set the mail driver to sendmail to use the native PHP mail() function. Please keep in mind that we have an email limit of 50 per day, and you'll get suspended if your mail is reported as spam or phishing.
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That depends what server you're on. I can't find your hosting account... Johnny is johnny.heliohost.org Ricky is ricky.heliohost.org Tommy is tommy.heliohost.org.
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I asked because we block traffic on nonstandard ports. If it's using 443, you're right that's the regular HTTPS port, so it's not the issue.
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Yes that will work. The username and password you use for cpanel is the closest thing a user has to "root" on the shared server. That account has full access to all databases the user owns.
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You’re on a shared server that’s also used by thousands of other people, so we can’t give you that since it would let you access everyone else’s information. If you really need root access to MySQL, you’d need to buy a vps instead: https://heliohost.org/vps/ You can create databases using cPanel and import the data though, so there should be no reason this is necessary for 99.9% of uses.
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Unarchived.
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You're on Tommy now. Thank you for the donation. If you see a queued page or 404 error, please flush the DNS resolver on your computer and clear your cache.
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Moving...
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Krydos can confirm he sees it in the account, but I'll send the invite now because I can see a tx to our LTC address. Thank you for the donation I couldn't find an account under your email address, so a Tommy invite was sent. If you already have an existing account you want moved, please let us know the username and we can move that instead. EDIT: Username search found it. Do you want to move that instead? If so, please let me know and disregard the invite.
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That happens sometimes. What's the transaction ID of the donation? We can resend it for you.
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No. None of our servers support this that I'm aware of. It apparently can be installed, but there's a nice warning on the docs I read that say it causes tons of load and it apparently requires SSL for all connections.
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Seems to be working after the apache restart.
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website says account is suspended for inactivity, but it's not
wolstech replied to johnnyyh's topic in Customer Service
See https://www.helionet.org/index/topic/40894-suspended-johnnyyh/?view=getnewpost -
It's not suspended, the server is broken. Every account on Ricky is showing an inactive page at the moment... I told Apache to restart, hopefully that fixes it. If not, Krydos will need to fix this issue.
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[Solved] Suspended: Google12 (Now GFM donation for space)
wolstech replied to aitmf's topic in Escalated Requests
Krydos has to handle the gofundme, I can only verify paypal donations. Escalating to him for that... -
[Solved] Suspended: Google12 (Now GFM donation for space)
wolstech replied to aitmf's topic in Escalated Requests
High load due to WordPress. It's notorious for this...just one WP install gets people suspended all the time. Having two is just a suspension waiting to happen. WP is the one program we highly recommend everyone avoid, because it's so badly written. It causes tons of load, and is also extremely insecure. Just about any other software you can use is better that WP. Please delete the two WP installations immediately. As for disk space, you need to provide proof of donation (transaction ID) for $5 or more if you want the extra disk space. Unsuspended. -
Creating and connecting to Secure WebSockets in same IP
wolstech replied to sagnik's topic in Website Management and Coding
It’s worth noting that Firefox is the only browser that does not use the OS certificate stores...it has its own. There is a flag meant for enterprises that enables it to use the OS cert stores though. Edge, IE, and chrome all use the normal stores by default. He would need to explicitly import custom certs in FF, enable the enterprise roots flag, or use literally any other browser. -
[Solved] Suspended : hh_nacertns
wolstech replied to nacertns's topic in Suspended and Queued Accounts
If it happens a third time I'll let Krydos decide (in the past, I've seen him offer to unsuspend users if they agree to move to Johnny). WP is a very common culprit when it comes to load suspensions for memory though, so with that gone, there's a good chance it won't happen again. Also, you can monitor your load here: https://tommy.heliohost.org:2083/frontend/paper_lantern/load/index.live.php The numbers shown represent an average for the day, not current levels, so tomorrow's numbers might be more accurate considering you caused a bunch of load earlier today and got suspended. -
[Solved] Suspended : hh_nacertns
wolstech replied to nacertns's topic in Suspended and Queued Accounts
My bet is that it's WordPress...it's infamous for this. I've unsuspended you, but disabled your website so it won't cause load while you fix it. Please keep in mind this is the second time you've been suspended for this recently. Every time you cause load, you cause performance issues and down time for thousands of other websites. If you get suspended again, you might not be unsuspended. -
You need to change your name servers to ns1.heliohost.org and ns2.heliohost.org to add the domain. On freenom, this is under “custom dns”.
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Parked.
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Suggestion to Disable TLS 1.0 and TLS 1.1 for all users
wolstech replied to SMARTDODO's topic in Customer Service
I'll probably have to put it on DNS Only for those domains to get everything working. CF is annoying, but I'm stuck with it since lily uses a wildcard cert my domains. The tool I use for autossl needs it for its API so it can update DNS records for cert renewals. I'll try one of those XP boxes when I get a moment and see if the encryption works now though. Thanks. -
Suggestion to Disable TLS 1.0 and TLS 1.1 for all users
wolstech replied to SMARTDODO's topic in Customer Service
Can you turn it on for si3.raxsoft.com, raxdev.raxsoft.com, and sso.raxsoft.com? Those are the three that have APIs that could be targeted by XP boxes. As for having 30 domains, there's a bunch more than normal simply because I have twins running of some things at the moment due to being in the middle of modernizing things. The new stuff is on Lily, old stuff is on tommy. -
Suspended for high load...that's pretty common when you run things continuously in the background. Odds are that the script is broken (e.g. infinite loop) and started hogging the CPU. Please debug the script on your computer before running it here again. Causing load like this impacts all the other users on the same server. Unsuspended.
