wolstech

Unarchiving...

As part of our resource management strategy, processes like PHP have a time limit after which the server kills them (this isn't PHP's max_execution_time, it's a server script that kills processes due to existing too long). If I had to guess, the PHP processes are starting but due to overloading are blocked on CPU/disk/RAM. As a result, they start and immediately idle, basically standing in line to get their resources...then run out of time and get killed by the script before they reach the front of the line and do their work. Their entire existence (starting, waiting, working, outputting, exiting) must take less than the time limit or they will die without finishing. Apache starts them, then sees them inexplicably go away and throws a 500 error.

That kill signal message is basically just cpanel timing out. The cPanel web server process (cpsrvd) launches other processes responsible for producing various pages and carrying out tasks. When those processes take too long to finish and return their result, they're killed and that error shows up. The page that shows various services is this: https://ricky.heliohost.org:2083/frontend/paper_lantern/home/status.html (clamd being failed is normal and can be ignored).

What was the account's username? I can manually email the backup to the address on file.

Those errors were a mysql crash on Ricky. I was getting database errors on my site too. The database server has since recovered.

It's called Alias Domains now. It was called parked domains from like 2005-2018 so we're used to that. If you search for "park" though it will bring up alias domains button though. And interestingly it's still called "Parked" on the WHM side as well. It's literally just that one user facing button/page that seems to have been renamed.

NS1 is nearly missing all domains at this point. It was rebuilt and brought online, but never synchronized with NS2 after we did so. Unsolved and escalated.

Users who were on Tommy will receive an erroneous inactive/suspended message when they log in. This can be disregarded, and is a result of an account database cleanup that occurred as part of the rebuild (we deleted all the Tommy accounts). BlueyEmperor has the details. Once we announce the server again, donors can ask for an invite, and free users will be able to sign up.

All users who were on Tommy will see an erroneous inactive/suspended message if they try to log in. You can disregard it. You're not suspended, you just need to sign up again once the server's fixed. Once we announce it, donors can just re-request an invite, others will need to sign up again for free. See Sohamb03's post for the details.

WordPress is infamous for this. The best solution for WordPress issues is not using WordPress. It's garbage software...bloated, terribly written, and full of security holes to boot. Just about every other CMS under the sun is less bloated, less resource hungry, and more secure. We usually recommend using Joomla. Unsuspended.

GMX has a known problem with our systems (they reject our emails entirely as spam, even if it's whitelisted by recipient). They're the only ones that tend to randomly do this, others either put it in Spam (Gmail), or deliver it (almost everyone else). Hopefully Luigi's manual email went through, because I do know that many/most of HelioHost's system emails don't.

The domain shaverda.com has been cleaned up. Please try again now.

Awesome. I'll go ahead and mark this solved for you Let us know if you need anything else.

Johnny likely won’t be “moved” in the proper sense of the word, he’ll just be rebuilt again on the new server. It definitely won’t be done while tommy is still being fixed though because we can’t afford to have 2 servers down at once.

Tommy is not back online, and your account no longer exists, which is why you can’t sign in. Backups are available from https://heliohost.org/backup/ An announcement will be made when repairs are complete.

Posts moved. Discussion of server monitor is that way ---> https://www.helionet.org/index/topic/7459-heliohost-server-monitor-created-by-piotr-grd/

CPanel has been giving a lot of trouble on Johnny recently. A lot of people have been reporting that 500 error. If you try again in a few minutes he usually works. I have no idea why it keeps doing it though. Escalating to Krydos.

Please post the exact domain that needs to be cleaned up.

Assuming the python can be run in a browser by calling it’s URL and it producing browser-compatible output (I.e. http headers, etc.), call it via file_get_contents() using its full public URL. The function will call the script and return the output for further use.

@rajdis: That's high load. That was the same one I had the other day. I tried again a few minutes later and it worked fine.

What IP? The 47.30 address in your post headers was only blocked on Johnny for failed IMAP...

The domain hotnova.com could not be cleaned up. root@ricky [~]# /scripts/killdns hotnova.com Unable to remove zone hotnova.com from the Bind configuration (named.conf) on ricky. The zone was possibly removed earlier on ricky. Unable to remove zone hotnova.com from the Bind configuration (named.conf) on cody. The zone was possibly removed earlier on cody. Unable to remove zone: “hotnova.com” on tommy. Unable to remove zone: “hotnova.com” on johnny. Tommy is expected, but Johnny failed. I can't try parking it for you because I can't find your account. Escalating to Krydos...

Your username was lucasgv. Try using that with the email address to get your backup.

That domain is working properly...

Moving to Johnny won't fix it, it'll need to be cleaned up before it can be hosted again on any server. I'll have Krydos take a look when he gets a moment. @Krydos: Can you manually scrub web.jbbdude.win from Johnny's DNS so he can add it to his account? For some reason killdns keeps failing for Johnny on this domain. Ricky/Cody cleaned up OK and Tommy has no idea it ever existed.