wolstech

Is the Johnny account costcow1 yours? If so, I can restore that. The one you listed in the original post doesn't exist, and the similarly named one on Tommy can't be recovered because it has phishing content on it.

The Tommy account costcowh contains a money transfer phishing website and cannot be unsuspended. However, the empty account costcow1 on Johnny can be recovered because it's empty (they're nearly identical in terms of email address/IP/domain). Is this the correct account? Please be advised that hosting any sort of website that pretends to be something else (especially if it collects personal information) may result in a phishing ban. In addition, hosting any sort of money transfer or bank-related content is a quick way to earn a ban as well. No legitimate financial institution would host their website with us, so all such websites are considered to be illegal when found.

Krydos forgot to set the permissions to 644. Try it now.

This got suspended because a very similarly named account from the same part of the world phished. We assumed they were connected and banned all of them. What do you plan to use this account for?

Yes you can use your own domain. We just need to wait for Krydos to get the account to restore first. I don't know what the proper process is for changing the username of an archived account. As for the failure, it's very common on Ricky.

Unblocked. It may take up to 10 minutes to take effect.

Looks like the answer to this is "change the email address in the database for the ticket so the responses go into the abyss". I changed the email for #850633 to .old instead of .com and it finally stopped. Moving and deleting the topic didn't work, I would've expected fully deleting the topic to stop it. It also continued even after I tried moving it to Trash temporarily...

It looks like some company's support robot and our auto-reply system have gotten into an infinite loop over in the support email forum, with them reacting to each other's auto-reply. Even stranger, the certificate referenced in the email is for a similarly-named domain that isn't even ours (looks like someone else may have ripped off our name, the domain shown is heliohosting.com). (Hidden topic, mods/admins only: https://www.helionet.org/index/topic/38561-hh850633-ssl-renewal-reminder/ ) What's the proper way to stop this sort of thing?

That account could not be restored because of a server error (database owner skab32 already exists). Krydos can restore these, but the username of your account will change.

Tommy's MySQL has been throwing lots of "Too many connections" errors over the past few days. As of this post, most sites on Tommy are throwing that error... It usually clears up after a few minutes, but it has come and gone a few times throughout the day. When it happens, all sites show mysql errors, and I even got one in the shell running an unarchive for zmzmuazz (which failed because of it and had to be retried)... Any idea what's been going on lately with this? I ran into it a few times last week as well. Is someone abusing MySQL and burying it in connections?

That's a question for Krydos. No idea if we can return the data or not, I just know we can't provide service to users in that country.

That's the same issue. Until you can figure out why half the world can't see your domain, there's not much more you can do.

It would definitely be illegal to own such a domain in the USA because US law prohibits any person or company from doing business with, or providing support to a business in, Iran. Providing a service that allows someone who is not in the USA to use such a domain is questionable, and quite possibly not illegal since we aren't directly providing anything to Iran (the non-US user who bought the domain would be providing financial support to their registrar), but the legal fees and hassle of finding out is not worth the headache for the very few of these we get. We would nearly instantly go bankrupt if we were sued or fined by the government for it. If this user wishes, he can create a new account, but must not host that domain here. EDIT: Nevermind...the account originated from Iran as well, it's not just the domain.

Perhaps I wasn't clear about the details. Specifically, your account cannot be unsuspended because it has an Iranian domain attached to it. For legal reasons, we cannot host any domain ending in .ir (the country code for Iran). If I recall correctly, these country domains require you prove you're affiliated with that country to purchase, so even if you're in the Netherlands as you claim, you've proven you have a connection to Iran simply by owning that domain.

Care to explain why you have an Iranian domain on your account? We are not able to host any domain ending in .ir for legal reasons.

HelioHost services are not available to users in the country of Iran. Because we are based in the USA, which has an embargo against the countries of Iran and North Korea, federal law forbids us from offering our services to any user in those countries. Your account cannot be recovered or unsuspended.

This is probably something Ashoat would need to provide. I’m not even sure if Krydos can provide it, but he reads the forum a lot more than Ashoat does.

Unarchived. It may take up to 2 hours to start working.

Done. You should now be able to log in and your website should start working within 2 hours.

Unarchiving...

Done. You should now be able to log in and your website should start working within 2 hours.

Unarchiving...Ricky accounts usually take a while.

Done. You should now be able to log in and your website should start working within 2 hours.

Your username is iglake, not iggy. Unarchiving.

So, digging into this further, this is definitely a DNS issue somewhere. I can't get your domain to resolve at all on major DNS providers like Google. Until that works, AutoSSL won't work either. > vidon.net 8.8.8.8 Server: [8.8.8.8] Address: 8.8.8.8 *** 8.8.8.8 can't find vidon.net: Server failed > vidon.net 8.8.4.4 Server: [8.8.4.4] Address: 8.8.4.4 *** 8.8.4.4 can't find vidon.net: Server failed > If I query our own NS, that doesn't resolve either (comes back as "No response from server"), even though the zones exist and are in sync. Oddly, the domain works if I visit it. I'm going to remove and re-add your domain and see if that makes a difference since the registrar is insistent it's not them.