wolstech

High load... Wordpress is the leading cause of accidental suspension here, so that's almost certainly the cause. Its garbage internally, very heavy on resources (Krydos has posted some eye-popping numbers on WP's load vs. other solutions for similarly trafficked sites) and also extremely insecure (our number one cause of accidental bans...WP gets hacked and then the criminal sets up phishing on your account and earns you a ban). Removing extensions can sometimes help with load, but the only permanent fix for Wordpress...is to not use Wordpress. Please correct the issue quickly. Unsuspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Yes there is. https://johnny.heliohost.org:2083/frontend/paper_lantern/load/index.live.php If eiother number is at or near 100, you're likely to get suspended. Keep in mind that the numbers on the chart are an average of samples for the day shown, not a realtime current usage. Each day starts at midnight UTC (or 8PM EDT).

You're the first to ask about that feature in the 9 years I've been here. Lets see what Krydos says.

What is the transaction ID of the donation?

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Unarchived.

Unsuspended again EDIT: I did notice the email logs in WHM for your account show tons of mail was "From" nonexistent mailboxes like patelhiren7722@thepiratestore.com and biglipsshell@thepiratestore.com. I'm guessing spoofed "From" fields.

Password for that mailbox has been changed, when this resets we can try unsuspending it again.

Yep. Which mailbox is it? While it's suspended I can change the password to something random just to lock the spammer out so it won't happen again. If you have scripts that can send mail for that mailbox, what folder are they in (I can put a deny from all in there for you so they won't run until you can fix them). You can then change the password a second time and fix any scripts you need to once unsuspended.

It's running Wordpress...which is notorious for causing load suspensions. WP is extremely poorly written, and as a result is both very bloated and insecure. WP is the leading cause of load suspensions here at Heliohost, and also one of the top causes of accidental spam and phishing bans (it is very easy to hack, and the criminals usually set up a phishing site or send spam using your account once they break in). Due to the nature of WP, the only real fix for Wordpress...is to not use Wordpress. Literally any other software is better.

Unsuspended.

Sending too many emails...sounds like a compromised password to me. Someone got into that mailbox and tried sending spam is my guess. The bounces are the rejected spam mails coming back... Please change the password to that mailbox immediately. Unsuspended. EDIT: Never mind, your mail counter hasn't reset yet. You'll need to wait until tonight when it resets before I can unsuspend this.

Those settings aren't even for our service. You'd have to ask mailgun about their settings. To email from our servers, set the mail driver to sendmail to use the native PHP mail() function. Please keep in mind that we have an email limit of 50 per day, and you'll get suspended if your mail is reported as spam or phishing.

That depends what server you're on. I can't find your hosting account... Johnny is johnny.heliohost.org Ricky is ricky.heliohost.org Tommy is tommy.heliohost.org.

I asked because we block traffic on nonstandard ports. If it's using 443, you're right that's the regular HTTPS port, so it's not the issue.

Does the API in question happen to use nonstandard ports to communicate?

Unarchived.

You're on Tommy now. Thank you for the donation. If you see a queued page or 404 error, please flush the DNS resolver on your computer and clear your cache.

Moving...

Krydos can confirm he sees it in the account, but I'll send the invite now because I can see a tx to our LTC address. Thank you for the donation I couldn't find an account under your email address, so a Tommy invite was sent. If you already have an existing account you want moved, please let us know the username and we can move that instead. EDIT: Username search found it. Do you want to move that instead? If so, please let me know and disregard the invite.

No. None of our servers support this that I'm aware of. It apparently can be installed, but there's a nice warning on the docs I read that say it causes tons of load and it apparently requires SSL for all connections.

Seems to be working after the apache restart.

See https://www.helionet.org/index/topic/40894-suspended-johnnyyh/?view=getnewpost