wolstech

You can get a Tommy account now if you become a donor (https://heliohost.org/tommy/), otherwise yes, you'll need to wait for Johnny to be finished to get an account and reupload the site from your backup. As for the domain, yes its possible to keep your domain, but you'll need to reach out to us once you have an account again to manually get the domain set back to that because the sign up system won't offer the heliohost.org domains any longer (we only offer .helioho.st and .heliohost.us to new users, but existing users who had one can keep their old .heliohost.org if they ask).

Were you on the Johnny server? If so, that server was hacked and all of the accounts were turned into phishing sites, so we turned that server off. Since it was running cPanel anyway, the entire server has since been wiped and is being rebuilt with Plesk. A backup of your website's files from July 2021 (which would be prior that hack occurring) can be obtained from here: https://heliohost.org/backup/

This might be normal since load is up at the moment, but it's the first time I've seen accounts stacking for hours like this with the server actually up. Krydos needs to look at this as you're not the only one showing an account stuck in the queue...I see 3 sitting in there right now. As for refunds, that's also K's decision since I don't know where we stand on donation refunds policy-wise and he handles much of the money side of things. I've seen VPSes refunded, but that's a paid service, not a donation. I'm not sure where we stand on donation refunds since the Paypal fees cause us to lose more than just the donation itself if we refund it. Please keep in mind that if we do refund it, the account created by the donation will be deleted. EDIT: Of course as soon as I post, the server created the account. It was just load I guess...still need to know on the refund though...

Resent to gmail address. Thank you for the donation.

Probably a bug...Krydos can take a look at it.

Let's have Krydos take a look.

The 2 .org domains on your account are working properly for me. What domain is showing as suspended? I do see bijurs.heliohost.org showing an apache default page, but that's pretty normal when there's no content uploaded for the domain.

Sun Dark linked the TOS which explains all of it, but as long as the content isn't offensive (e.g. hate material/bullying/discrimination/similar material that most would find inappropriate or in poor taste), adult (e.g. porn, nudity, etc.), illegal (e.g. phishing, warez, malware distribution, promoting terrorism or violence, etc.), or abusive (social media marketing sites, bulk email tools or spam bots, etc.) it's usually fine.

The reverse DNS record for tommy is missing according to that error (kind of weird considering mail was working and I can see the record if I query for it but I suppose it's possible it disappeared with the recent IP changes we've been doing on Tommy to help with DDoS). The PTR does seem to exist, so not sure why gmail didn't see it: > set type=ptr > 65.19.141.77 Server: [8.8.8.8] Address: 8.8.8.8 Non-authoritative answer: 77.141.19.65.in-addr.arpa canonical name = 77.subnet72.141.19.65.in-addr.arpa 77.subnet72.141.19.65.in-addr.arpa name = tommy2.heliohost.org >

That's weird...almost looks like your FTP base folder is wrong...escalating to Krydos.

Yes that process requires time. Specifically, Apache has to restart after the certificate is updated. That can take up to two hours.

The above post pretty much nailed it. They likely have no idea who we are, but rather are unhappy with some random user's website. They just look up the IP of the server hosting the site and launch the attack at that. Because of the way our servers work and the type of attack they're using, we have no way of knowing which website/user they don't like because the server IP is shared by everyone. We've been hit before, sometimes repeatedly, but this one is getting ridiculous. While this one probably isn't (at least not on our part), a lot of the DDoS attacks we see here are retaliation of some form. I know of at least one case where someone donated for an account, almost immediately got banned without a refund or replacement because they used the account to set up a phishing site, then DDoS'd us when they lost their money.

Not blocked. Odds are the server was just down again. We are experiencing frequent DDoS attacks which are knocking Tommy offline for a few hours at a time.

We don't support wildcard certiticates at the moment. Uncheck the option for wildcard certificate and try again.

The server is down, probably due to a DoS attack considering we've been hit with a few of those lately...

Krydos has to manually change the DNS to fix this. When this happens, it won't fix itself. A lot of our users have been using external DNS like Cloudflare instead of our DNS because it allows them to manage it themselves. I'll escalate this for Krydos to fix, but if you want to fix it yourself, you could switch your DNS to Cloudflare and set up the entries needed. The records you need in your domain's DNS zone for Plesk to work are: A record pointed to 65.19.141.77 MX pointed to tommy2.heliohost.org (if you plan to receive mail at your domain using Plesk) TXT record with the value "v=spf1 a mx ~all" for SPF (if you plan to send mail from the domain using Plesk).

That documentation is for the old cPanel servers and is obsolete. That said, the script itself should work if you make the script using the below shebang line (we updated Python) in Plesk's file manager. #!/usr/bin/python3.10

This is normal. Users are subject to being pushed back for a combination of reasons, notably if the invites don't go out one day for some reason, or if users donate to skip the queue. This is why we give an estimated time, not an exact one. If a user who was in line behind you donates enough, they immediately move them to the front of the line.

Normally I'd fix this for you, but I can't get into the paypal account for some reason. Escalating to Krydos... @Krydos See my post in the admin section as well.

It went through on our end. Invite manually sent. Thank you for the donation. (The donation failure error happens when Paypal times out and our website doesn't get the information back that its supposed to. When this happens, it can't tell if you paid or not, so it never sends the invite and instead spits out that error).

Our hosting accounts include Postgres, yes. You can use the entire 1000MB (or more if you purchase extra space) for database storage if you wish, so you can use the account only for databases if you want to host the software elsewhere and still benefit from all of the space. If you need remote access (which you will if you decide to only host your database here), you'll need to request that access on the forums or by email once you set up your database. We would need to know what user and database, and what IP addresses will be accessing (or it can be set to allow any). If you decide to run the software that uses postgres on your heliohost account as well, the software can just connect to localhost and this isn't required.

Please keep in mind if you donate XMR, it may take several days to verify as we have to manually process the wallet. Also, the ETN wallet is no longer supported, I thought that was already removed but I guess not. Please don't donate to that. For the other currencies, please post the blockchain transaction ID and the email address you want the invite sent to after sending the coins.

Not really. It's the memory and cpu needs that make it slow, and a CDN can't really help with that, only more server resources. Your choices are basically to buy a VPS or find different software that isn't bloated. Slowness with moodle on shared hosting isn't specific to us either, it's just that Moodle is not meant to run on shared hosting.

I can't really escalate this because its an email thread (if I move email threads to the Escalated section, it breaks the email functionality and you won't get our replies anymore). Krydos usually reads the email threads though, so he should see this sometime today or tonight and respond. If he does not, post the request on our forums and I can escalate that topic instead. Also, if you use external DNS instead of ours, you can manage this yourself. Many of our users prefer Cloudflare for their DNS just for this reason. Since you have a working domain already, CF should be able to copy the DNS settings if you wanted to set that up. After that, you could just add an A record for that subdomain pointed to your VPS IP, configure the VPS to serve a website for that domain, and set up whatever content you want on it.

You wouldn't create it as a domain in Plesk since Plesk isn't going to host it. What you need is an A record added for the erp subdomain that's pointed to the VPS. It's definitely possible, but Krydos has to do this since you're using our name servers and user DNS editing isn't finished yet.