wolstech

We don't support wildcard certiticates at the moment. Uncheck the option for wildcard certificate and try again.

The server is down, probably due to a DoS attack considering we've been hit with a few of those lately...

Krydos has to manually change the DNS to fix this. When this happens, it won't fix itself. A lot of our users have been using external DNS like Cloudflare instead of our DNS because it allows them to manage it themselves. I'll escalate this for Krydos to fix, but if you want to fix it yourself, you could switch your DNS to Cloudflare and set up the entries needed. The records you need in your domain's DNS zone for Plesk to work are: A record pointed to 65.19.141.77 MX pointed to tommy2.heliohost.org (if you plan to receive mail at your domain using Plesk) TXT record with the value "v=spf1 a mx ~all" for SPF (if you plan to send mail from the domain using Plesk).

That documentation is for the old cPanel servers and is obsolete. That said, the script itself should work if you make the script using the below shebang line (we updated Python) in Plesk's file manager. #!/usr/bin/python3.10

This is normal. Users are subject to being pushed back for a combination of reasons, notably if the invites don't go out one day for some reason, or if users donate to skip the queue. This is why we give an estimated time, not an exact one. If a user who was in line behind you donates enough, they immediately move them to the front of the line.

Normally I'd fix this for you, but I can't get into the paypal account for some reason. Escalating to Krydos... @Krydos See my post in the admin section as well.

It went through on our end. Invite manually sent. Thank you for the donation. (The donation failure error happens when Paypal times out and our website doesn't get the information back that its supposed to. When this happens, it can't tell if you paid or not, so it never sends the invite and instead spits out that error).

Our hosting accounts include Postgres, yes. You can use the entire 1000MB (or more if you purchase extra space) for database storage if you wish, so you can use the account only for databases if you want to host the software elsewhere and still benefit from all of the space. If you need remote access (which you will if you decide to only host your database here), you'll need to request that access on the forums or by email once you set up your database. We would need to know what user and database, and what IP addresses will be accessing (or it can be set to allow any). If you decide to run the software that uses postgres on your heliohost account as well, the software can just connect to localhost and this isn't required.

Please keep in mind if you donate XMR, it may take several days to verify as we have to manually process the wallet. Also, the ETN wallet is no longer supported, I thought that was already removed but I guess not. Please don't donate to that. For the other currencies, please post the blockchain transaction ID and the email address you want the invite sent to after sending the coins.

Not really. It's the memory and cpu needs that make it slow, and a CDN can't really help with that, only more server resources. Your choices are basically to buy a VPS or find different software that isn't bloated. Slowness with moodle on shared hosting isn't specific to us either, it's just that Moodle is not meant to run on shared hosting.

I can't really escalate this because its an email thread (if I move email threads to the Escalated section, it breaks the email functionality and you won't get our replies anymore). Krydos usually reads the email threads though, so he should see this sometime today or tonight and respond. If he does not, post the request on our forums and I can escalate that topic instead. Also, if you use external DNS instead of ours, you can manage this yourself. Many of our users prefer Cloudflare for their DNS just for this reason. Since you have a working domain already, CF should be able to copy the DNS settings if you wanted to set that up. After that, you could just add an A record for that subdomain pointed to your VPS IP, configure the VPS to serve a website for that domain, and set up whatever content you want on it.

You wouldn't create it as a domain in Plesk since Plesk isn't going to host it. What you need is an A record added for the erp subdomain that's pointed to the VPS. It's definitely possible, but Krydos has to do this since you're using our name servers and user DNS editing isn't finished yet.

Done, it can take up to 2 hours to go into effect though since Apache needs to restart.

If you used external DNS, yes. Many users here use cloudflare so they can manage DNS themselves. Eventually once domain DNS integration is done you'll be able to edit DNS on our name servers, but it's not ready yet. If you want to use external DNS, you need an A record pointed to 65.19.141.77, an MX pointed to tommy2.heliohost.org, and a TXT record with this value for SPF: "v=spf1 a mx ip4:65.19.141.77 ~all"

If you look at your profile, you can see you have 20 posts, most from before you created the account: https://www.helionet.org/index/profile/211822-hunterparker93/ I told IPB to recount your posts for you so your post count includes the merged posts...

It's intentionally disabled at the moment because it's part of the ability to manage domains, which isn't ready yet. This will probably become available when we finally get the DNS integration for adding domains working and turn on the ability for users to manage their own domains. In the meantime, what domain needs to be edited and what folder do you want the root set to? We can change it on our end.

It's probably because it can't verify the sender due to your SPF record being missing. Since myhelio.ml is using our name servers, Krydos needs to fix that...

Since you mention an upgrade, I'm assuming you already have a VPS. Krydos can do the upgrade for you as well as the control panel. For a control panel, usually its Hestia that gets installed for a VPS unless you prefer something else since it's free. The only info he'll need is what control panel you want and what VPS number you are (if we don't already know based on username/email, or if you have more than one). He may also need you to change the root password so he can log in to install the control panel (though it probably won't matter here, for a control panel its usually best to reinstall the OS first if you've been using the VPS).

OK. It may take up to 2 hours for the domain to function now that it's been changed. Give it a few hours then clear your cache. Also, make sure you've uploaded an index page so your website has something to show, otherwise you'll see the default Plesk page.

No problem Let us know if you need anything else.

Resent to that address instead. Gmail used to be really bad about delivering our mail and would refuse it entirely at times, though lately they've been at least nice enough to put it in Spam. If it still doesn't arrive, we can try a non-gmail address. (Spam filters typically hate us because we sometimes get abusive users who use our servers to send phishing email...). EDIT: You posted while I was typing Glad to see you got it that time. Please let us know if you need anything else.

The email on your forum account and paypal don't match, and the invite went to the Paypal email. Do you want me to try to send it to the anxxxx@gmxxx.com address on your forum profile instead?

Uncheck the box for wild card certificate in Plesk and try again, and it should verify automatically by file instead.

If the server connecting to the database is your own website that's also hosted here, use localhost instead of your domain name for the hostname to fix this error. If you still need remote access, please let us know what IPs will be accessing the database, or we can allow from any.

Changed. To make the domain work, you'll need to create an A record pointed to 65.19.141.77 if using your own DNS, or set your NS records to ns1.heliohost.org and ns2.heliohost.org to use ours.