wolstech

@sohamb03: We can just merge forum accounts, no need to delete them. Also, if he signs up using the same email that's on the tpog forum account, it should let him use tpog for his cpanel username and just link the forum account vs. make a new one.

Moved. Thank you for the donation.

Unblocked. It may take up to 10 minutes to be effective. If you use https://heliohost.org/login/ to access cpanel, this won't happen.

It depends on version, but is generally no longer than 60 seconds to help control load. WP is one of the few things that doesn't run well here, and it's mostly due to WP being very poorly designed (seriously, it's a pile of ugly patchwork code from the early 00s that they keep fixing over and over again, it's well overdue for a rewrite). Literally any other CMS will work better, be faster, and is more secure than WP. We have tons of users running Joomla, and I know of a few drupal and ghost installs as well.

WP can run on several versions of PHP. If you haven't set one, it's probably using the server default (7.2 I believe). Be aware that WP usually ends up getting people suspended for load because it's terribly inefficient and poorly written. That's made even worse with plugins (Woocommerce and wordfence are especially bad), and WP often ends up hacked too (hacked installs can lead to a ban if the hacker does something illegal like set up phishing). We usually recommend not using WP because it's the leading cause of accidental suspension here. I'll see if Krydos can increase the file size limit for you.

That doesn't matter since it changes a lot (whenever someone asks for an upload size increase...). You should install the software using the latest version it supports, then tell us the version it uses. Most programs will have a minimum requirement. Also, many PHP 5.x programs will not run on 7.x.

IP unblocked. Also, try resetting your password here: https://tommy.heliohost.org:2083/resetpass?start=1 The one on our website fails more often than not these days due to server load.

That's normal for Johnny. MySQL crashes a lot because Johnny is very overloaded. It recovers on its own, but will go down when load spikes. Luigi's recommendation to move servers is the best solution. Tommy rarely if ever has this issue.

Use something like this (you can replace the numbers in ea-php56 to change PHP versions, 54, 55, 56, 70, 71, 72 are supported.) ea-php56 -q /home/username/path/to/file.php Also, I would suggest not running right at midnight for load reasons. If you need it run around that time, set it for a few minutes before or after (e.g. 0:06 or 23:57)

Banned accounts delete themselves after a set period of time. We do not honor requests to remove them sooner in case they're needed for an investigation or evidence. If you need the domain released, we can do that so you can reuse it though. Do you want the domain released?

Pricing is non-negotiable. If you need more than 1GB extra, you would need to consider a VPS. https://heliohost.org/vps/

If you need something scheduled on lily, let me know and I can add it to the scheduler. I would need the command line for the command to run and the schedule you want it to run on.

As expected, user set up a paypal phishing site and is now permanently banned.

It looks like you created a second account (rexx25). I've banned that one because having two accounts is against the rules... Also, the fact you're in Nigeria isn't helping things considering that nearly all of the phishing we see comes from Nigeria or Indonesia.

Krydos can probably install these for you

Krydos has to enable this manually for each database and user...

You shouldn't even be able to use a custom php.ini file, those are supposed to be disabled here. Nonetheless, allow_url_fopen should be enabled globally anyway

Unsuspended. Please review our terms of service before you use your account, most notably the below sections. If we detect any violation for the below, you will receive a permanent ban and will lose your data. Also, please keep in mind that we are based in the USA and follow USA law when enforcing our terms of service.

Let's see about having these installed.

This one was suspended due to being very high risk. It should've been listed as Suspicious, not Phishing, on the suspension reason. Apologies for that one. Anyway, your domain looks just like most phishing sites we see, you used a vpn when registering to hide your location, and the same VPN and IP range (can't tell which one, but my system says ExpressVPN) has been attributed to 7 actual phishing sites in the past month. Most "customer service pages" end up phishing in our experience, usually asking for login or credit card info. Can you explain what you're planning to do with it?

Once it gets a certificate, Apache has to restart before it will work. Unlike the account/domain setup, the SSL install process usually takes several hours to complete. Your account was created 58 minutes ago.

Done. Please clear your cache and flush your DNS if you see a queued page or 404 error. Thank you for the donation.

Moving...

Done. It might take up to 2 hours to start working.

This is running but might take a while...it's still 0% done after 10 minutes.