wolstech

Domain has been changed to abio.helioho.st since you didn't specify a domain to change it to. It can take up to 2 hours before it will work.

This is by design (the accounts didn't all fit on Tommy due to resource limits). You'll be able to move back at some point in the future once that we add additional resources to Tommy. Also, Johnny is actually faster and has better uptime at the moment anyway, so you're better off on Johnny for the time being.

Please check your PMs for account information.

Nice. Can you add the SPF and MX to these as well? Email won't work otherwise. Also, with Tommy the A record can vary as Tommy uses multiple IPs to help protect against DDoS. The user needs to get the IP for their domain from plesk.

Sorry about the delay. I missed your earlier response. I'll get this set up in a few hours when I'm at a PC and send you a PM on the forums when done.

Krydos can usually fix that...it's quite easy to firewall yourself out if you're new at it. Escalating.

The tomauritus domain is missing the A record for a webmail subdomain on DNS, Krydos can fix that. The gorodigues domain doesn't have email service since it's an alias. This is normal...if you want email service, it needs to be removed and re-added as an actual website, not an alias. Do you want Krydos to change this to an actual domain so it has email service? The babooa domain is hosted with a competitor. Would you like us to remove it?

Please check your email for a link to reset your password.

Please check your email for a link to reset your password.

This sounds like something Krydos will need to troubleshoot. While we wait for Krydos to look at this, can you specify what error you get when you try to open the mailboxes for the addon domain? Also, which domain is affected?

Krydos can answer this. If they work like other Python modules, we can install them for you.

We don't guarantee subnet ranges for VPSes, but they're physically all in the same rack and data center anyway. The cheapest offering is $4/month. There is a wait list at the moment, but you can get in line for it by clicking on the full $4 plan: https://heliohost.org/vps/ The reason for the wait list is because we're in the middle of remediating a hacked server that broke the VPS management system: https://helionet.org/index/topic/54956-eddie-server-hacked/ All existing VPSes are online and unaffected, but we can't accept new customers at the moment because the system that builds the VPSes doesn't work. Users who register for the wait list will be offered a VPS when service is restored.

Changed. It may take up to 2 hours before your updated domain works properly.

We've had that happen to a few other people as well who restored an archived account...the password doesn't restore correctly and subsequently needs reset before the account works. Please check the email associated with your account for a link to reset your password.

The account looks fine on our end, though it looks like you may have a broken node.js app installed on it (which is what would cause the Phusion Passenger error currently showing on your domain). That shouldn't affect logging in though. When you log into https://heliohost.org/login/ do you receive an error message?

Our servers are all physically connected to the same network switch in a single rack in Fremont, California, USA, so they're all going to have the same latency. We don't have multiple locations or regions to serve from, so every IP we offer will offer the same speed regardless of the one assigned to you. The only reason you may need one range over another is if you're in a country where certain ranges are blocked due to censorship.

You'll need a Lily account in order to run ASP.NET, as the Plesk boxes all run Linux. Lily is kind of like an extension of the Plesk boxes, it does not have a control panel and so cannot stand on its own. You will have two accounts (Lily for the ASP app, Johnny for everything else like databases and email). We have to set up the Lily half for you, then you just upload files via FTP and can configure options by using the web.config file). Would you like me to set up a Lily account for you (you'll receive a PM to the forum account associated with the user aostech when this is set up, it can't be sent here via the support email since the support email is public)? Also, you'll be the first to use .NET 5 on our service (all of our current users are using .NET Core 3.1 or CLR 4.8, one user is hosting classic non-.NET ASP too), so if you decide to host here, we might need to work through some bugs to get it working. It is installed, but has never been used unlike all the other versions before it.

Done. Thank you for the donation

Sent. Please check your email.

Yes, $5 per 1000MB, so an additional $10 should max you out if you already have 3GB. Go ahead and donate (https://heliohost.org/donate/), then post the transaction ID of the donation here and we'll get the space added for you

We can also change the username of the forum account if desired. No need to delete it if you plan to make a new one.

He also emailed us. I responded to the email thread for this issue.

Changed. It can take up to two hours to take effect. Also, considering the services you offer on your main website and the domain you picked (containing "smm"), just a reminder that while legitimate marketing services are allowed, our Terms of Service does prohibit auto-likers, follower bots, smm panels, and similar abusive tools.

Domain changed (the server was fixed early yesterday morning).

There are none, what he posted basically means your data is lost. If you don't have your own backups, you'll need to start over.