wolstech

We also just bulk-unblocked the France CF data center (it was blocked in the firewall automatically due to bots sweeping sites for WP installs to hack) That was probably the actual issue.

Cloudflare is supported and should work just fine. What is it doing when you try using CF? As for gcore, I've never even heard of that, and there's no official support for it here.

If you're seeing that, you need to switch to an old version of PHP (5.6 or older). Both of those extensions are long obsolete and are not available on anything newer than 5.6. If you're on 5.6 or older and are still seeing this, please let us know which version of PHP it is and they can be added to that version.

This got missed somehow. Escalating to Krydos to make the backup…

Krydos can add this for you.

Invite sent.

The support email system does not accept images. Can you please upload that to something like Imgur and send a link? Also, what is the IP address shown on this page when you visit it? https://heliohost.org/ip.php

Changed.

It looks like Krydos fixed this based on a discussion on discord. I also see the account is created now. Try logging in and see if it works.

What was your old account's username? I'll send you an invite for a new account.

This was a migration issue (script did not update records for the alias). I've escalated it to Krydos so he can fix the DNS. Please follow your other topic linked below, he'll fix it when he sees it. https://helionet.org/index/topic/55152-krydos-issue-with-ssl/

Yeah, the issue is that http://xn--plised-pxa.ee/ needs DNS updated since it is currently pointed to the retired cPanel Tommy. Krydos needs to make this change for you. Once the DNS issue is corrected, your SSL will issue properly.

Please post the exact domain you're having issues with. It's a DNS issue based on the error (it mentions 65.19.143.6 which is the old cPanel Tommy that retired), but we can't fix it without knowing what site is broken.

Account jamairi has been deleted. Would you like the forum account deleted as well?

Invite sent.

Transfers are no longer available as the cPanel server has been retired. All transfer invites were sent weeks ago, and the deadline for using them was last Thursday (February 16th). The old server was retired completely on February 18th. If you did not receive a transfer invite, it likely either went to spam or you had unsubscribed from our emails (which would have prevented one from being sent). At this point, you will need to download your account's contents from here: https://heliohost.org/backup/ and create a new account. We can send an invite for a replacement account if you wish so you can skip the wait. If you would like an invite for a replacement account, please let us know and we'll send an invite to the email address used on your old account (sending it to that address will allow you to reuse your username).

What was the username of the old account?

An invite for a replacement Tommy account has been sent to you.

Transfers are no longer available as the cpanel server has been retired. All transfer invites were sent weeks ago, and the deadline for using them was this past Thursday. The old server was retired yesterday. If you did not receive one, it likely either went to spam or you had unsubscribed from our emails and one was not sent. At this point, you will need to download your account's contents from here: https://heliohost.org/backup/ Then create a new account. We can send an invite for a replacement account if you wish, but it will be an empty account that you need to manually restore backups to. If you would like an invite for a replacement account, please let us know your old account's username, we'll send the email to the address used on your old account (this allows you to reuse your username).

We removed support for those extra FTP accounts a few weeks back due to a security issue in Plesk. The extra FTP account was deleted when that happened.

The server for legacy cpanel accounts was permanently decommissioned yesterday. This was announced well over a week ago in the News section, and invites were sent even longer ago to move to plesk. Yours likely went to spam and got missed if you didn't get it. At this point transfers are no longer possible, so you'll need to download a backup of the content from here: https://heliohost.org/backup/ then create a new account and manually restore your website instead. We can send you an invite if you would like to set up a new account (and we'll probably need to set your domain manually after you sign up too, you have an old heliohost.org subdomain so the website won't let you use it without assistance) Also, keep in mind that due to capacity limits, accounts are being put on Johnny for the time being. Would you like me to send you an invite?

This was resolved on discord it looks like. He had run out of disk space. (Disk space suspensions are weird, because of how Plesk handles them they do not show up in the admin tools, the account just stops working and ends up in a weird half suspended state, which is what causes that overuse is not allowed message.)

You are blocked in the firewall for too many failed SFTP logins. Unblocked.

Well that's interesting...Krydos will need to troubleshoot this. Several others signed up yesterday with no issue.

That's an issue with your SSH client, not the server. The key for the SSH server changed, probably when Krydos fixed the firewall issue. Assuming you're connecting to the right server, you need to either change the key in the known_hosts file it lists, or delete what looks to be line 2 from the file so it will let you approve the server again. Your client may also have an option to disable strict SSH key checking, which would also remove this warning.