wolstech

It's because you're forcing SSL on a domain that does not have a certificate installed. Remove and reinstall your certs and wait a few hours and it will work.

It got auto-banned because we have reason to believe it was intended to be used for bank phishing. Also, you already have another account anyway and aren't allowed to create another account (users are only allowed to have one account). If it hadn't gotten banned for phishing, both of your accounts would be suspended for having more than one account instead.

Weird you get that message, it was just inactive on my end, not archived, and it just let me unsuspend it. Unsuspended.

Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.<br /><br />This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress.<br /><br />Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you.<br /><br />If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.

We no longer offer the .org free subdomains. It has to be .heliohost.us now instead. Also, the script has a bad habit of not working on the heliohost.us subdomains anyway, so we usually have to change them manually. I've manually changed your domain for you. Give it a few hours and rogeriobsoares.heliohost.us should work.

While FTP use is probably the easiest way to open too many connections, in theory a bloated website with lots of assets could do it too, especially if a browser tried to download them all at once (or if you opened/refreshed multiple tabs of it at the same time). While not this particular incident, I've definitely gotten myself blocked during a DOS just by having a few tabs open with various pages from one of my applications.

Unsuspended.

It resuspended itself...we’ll need to wait for the mail counter to reset at midnight UTC to unsuspend this.

It's the DOS protection. When we get attacked, the server does this to keep itself online. The alternative is that the server simply be down instead. The behavior you're experiencing is how the server absorbs the botnet that's currently lobbing thousands of requests at Tommy. Also, you're not even blocked at the moment.

Bingo. Sending too many emails. The limit is 50/day. I'd recommend you use the VPS for that since you have one.

Yep, unblocked again.

68.109.18.89 Tommy 2021-01-16 20:41:43 DOS 32 connections It's not you, Tommy is being attacked again, and the firewall swept you up alongside everything else when it was recovering the server (you can see the downtime starting just after 1100 UTC: http://heliohost.grd.net.pl/monitor/). When the DOS guard is active getting blocked is much easier than normal, so it's possible that things like bulk file uploads that normally work fine can earn you an accidental block. Unblocked

Unblocked. Make sure you only use your cpanel username (not your email!) and password to log into SFTP. Also, the "additional accounts" you can make in cpanel for FTP only work with plain FTP on port 21.

72.31.23.35 Tommy 2021-01-16 17:32:18 DOS 40 connections It's not you, Tommy is being attacked again, and the firewall swept you up alongside everything else when it was recovering the server (you can see the downtime starting just after 1100 UTC: http://heliohost.grd.net.pl/monitor/). When the DOS guard is active getting blocked is much easier than normal, so it's possible that things like bulk file uploads that normally work fine can earn you an accidental block. Unblocked

Indeed you did. 75.110.162.66 Tommy 2021-01-16 17:52:10 DOS 41 connections Unblocked. If it happens again, we'll give it until tomorrow then try again.

DOS 32 connections. It's not you, Tommy is being attacked again, and the firewall swept you up alongside everything else when it was recovering the server (the attack and downtime that triggered the DOS guard started just after 1100 UTC: http://heliohost.grd.net.pl/monitor/). Unblocked

DOS 77 Connections. It's not you, Tommy is being attacked again, and the firewall swept you up alongside everything else when it was recovering the server (you can see the downtime starting just after 1100 UTC: http://heliohost.grd.net.pl/monitor/). When the DOS guard is active getting blocked is much easier than normal, so it's possible that things like bulk file uploads that normally work fine can earn you an accidental block. Unblocked

You should be able to log in now. The domains will take a few hours to start working again, and AutoSSL can take up to 24 hours to get a non-expired certificate for you.

Unarchived.

That message is an entirely different issue that has nothing to do with an IP block. Your account archived itself (basically backed itself up and deleted itself) because you didn't log in. Accounts that aren't logged into for 30 days go inactive, and a little while after that, archive themselves if you don't renew them. We do this to prevent abandoned accounts from overrunning our servers. Archived accounts exist only as a single file on a disk containing the contents and settings that make up your account. I'll restore it shortly for you.

Unarchiving.

Please keep in mind that for most requests, response time is 24-48 hours, and in some cases, longer.

Krydos has to do this.

See my response here: https://www.helionet.org/index/topic/42239-solved-gmp-extension-installation/?view=getnewpost

That's because your account isn't actually using PHP 7.2: https://hajglobal.heliohost.org/info.php You should be able to change it here: https://ricky.heliohost.org:2083/frontend/paper_lantern/multiphp_manager/index.html but I can't get that page to load (it's blank, not sure if that's because I was logged into your account as root or if there's something wrong with the account). For what it's worth, the script you're installing probably won't run well on Ricky anyway due to speed. Also, considering it's paid, do you have proof of license? We don't allow nulled/pirated software, and most people who buy a $99 script don't use free hosting to run it (though I have seen 2 cases where users did actually run properly-licensed paid software here, it's rare and I'd expect a Tommy account or VPS to host it).