wolstech

That message is an entirely different issue that has nothing to do with an IP block. Your account archived itself (basically backed itself up and deleted itself) because you didn't log in. Accounts that aren't logged into for 30 days go inactive, and a little while after that, archive themselves if you don't renew them. We do this to prevent abandoned accounts from overrunning our servers. Archived accounts exist only as a single file on a disk containing the contents and settings that make up your account. I'll restore it shortly for you.

Unarchiving.

Please keep in mind that for most requests, response time is 24-48 hours, and in some cases, longer.

Krydos has to do this.

See my response here: https://www.helionet.org/index/topic/42239-solved-gmp-extension-installation/?view=getnewpost

That's because your account isn't actually using PHP 7.2: https://hajglobal.heliohost.org/info.php You should be able to change it here: https://ricky.heliohost.org:2083/frontend/paper_lantern/multiphp_manager/index.html but I can't get that page to load (it's blank, not sure if that's because I was logged into your account as root or if there's something wrong with the account). For what it's worth, the script you're installing probably won't run well on Ricky anyway due to speed. Also, considering it's paid, do you have proof of license? We don't allow nulled/pirated software, and most people who buy a $99 script don't use free hosting to run it (though I have seen 2 cases where users did actually run properly-licensed paid software here, it's rare and I'd expect a Tommy account or VPS to host it).

Done. Please let us know if you need anything else.

I'll unsuspend it so you can make backups. I've put a deny from all in your home folder's .htaccess to prevent the website from working, but it appears you've pointed the domain elsewhere anyway. Please let me know once you've backed up your data and I can resuspend it.

I did, but I don't believe that user considering what I found. The owner (or at least what I presume to be the owner, same username as the hosting account with fewer Ys) can be seen issuing bans for this sort of abuse in the warnings/bans tables of the database, so I can't say no effort was made or that he was welcoming the material in question. I suspect this is some combination of inadequate moderation, a pissed off user seeking revenge, and perhaps lack of effective means to prevent ban evasion. That said, if OP is unwilling or unable to fix this issue, he won't be welcome here.

I think I may be willing to give this site another chance. Looking through its database suggests that efforts are/were being made to remove or prevent the sort of abuse that got reported here, but that such effort was either simply not effective, not performed quickly enough, or not performed thoroughly. For example, I see the warnings table showing users being warned for "directed hatred and ignorance towards a protected group" and "saying n word", among other things. The ban list shows obviously racist users being banned as recently as 1/10 as well. If I unsuspend this, you'll need to agree to remove all racist and hateful content with 24 hours of unsuspension, and disable posting to your site until you can figure out how to keep this sort of content from returning (perhaps require approvals for new accounts, add more mods or even new software perhaps?). If we receive another complaint after that time, you'll be asked to find another host. Are you OK with this? If so, let me know when you're ready to clean the mess up and we'll unsuspend you.

I'll dig through the site when I get a moment and see what I think of the claims (I have two different users claiming the other is the one posting this crap, go figure...), but as I've already seen, this domain hosted content that is completely inappropriate. Regardless of who posted that content on the site, as I said above, HelioHost does not condone racism or other hateful content and it is the account owner's responsibility to make sure this content is not hosted here and that it's removed promptly when it is. At least one of the claims presented to me says the owner was himself engaging in the posting of this sort of content, which if true will result in a permanent ban. It may be a day or two before i can get to dig through this, however, in the meantime, this account is staying suspended.

I tested on 5.17.9 (latest). I'd have to download an old version when I get a moment to try that.

@Joeyseph: Content such as that posted in the screenshot (which I've hidden due to its content) is not welcome here, nor are insults. HelioHost does not tolerate use of our services to host racist, hateful, inflammatory, or unlawful content (including content that does things such as incite or promote violence). While we understand that people do run social media services on our service and it's quite possible that you were not the one who posted this content to your website, it is still your responsibility to moderate your own website and make sure it remains in compliance with our terms of service. That includes deleting racism, hate speech, and similar content immediately when its discovered, having an effective means for users to report such content for removal if they discover it, and being willing and able to ban users who post it to keep that content from coming back. Would you be able to effectively remove and prevent this sort of content from being hosted on your site again? Please keep in mind that if we agree to unsuspend you, you will only be given one chance to clean this up and keep it from happening again. If we discover or receive reports of this sort of content being hosted on your account again, you will be permanently banned.

Please keep in mind that the only account that works on SFTP is your cpanel username (not your email address!) and password. The "extra" accounts you can create are only valid when used over plain FTP on port 21. Unblocked.

Sadly we do not have a choice at the moment. Not only is it federally illegal to provide service to Iran, cPanel's terms of service also prohibit using the software to host Iranian users. Hosting an Iranian user can result in cPanel revoking our licenses or the federal government suing us, both of which would cause us to go out of business. As a result, we are legally required to issue Iranian users a permanent ban when they are found using our services.

Flazepe pretty much has it. It's illegal for us to serve users located in (or affiliated with) Iran since we're in the USA. You'll need to find another web host unfortunately

You need to set the domain's name servers to ns1.heliohost.org and ns2.heliohost.org at your registrar, then you just add the domain in cPanel under either Aliases (shows same content as your main domain), or addon domains (different content from your main domain).

Unarchived.

What IP address is blocked? (The one you posted from is not).

Paypal isn't available in his country (Turkey according to his IP). He'll need to donate using Skrill or crypto: https://www.heliohost.org/donate/ then post the transaction ID.

The system doesn't log this info. The connections are tracked by originating IP, not the domain they hit. The log just says "Failed IMAP logins". You'll need to check every mail client that's present at that IP, including things like phones.

Unsolved so he looks at it again.

lfd: Failed POP3 login Your mail client is configured incorrectly. Unblocked (it may take a few minutes to unblock).

Processes for none1632 have been terminated. This tutorial on building a Discord bot talks about starting/stopping long-running Python scripts: https://wiki.helionet.org/tutorials/discord-bot#how-to-get-started-with-a-discord-bot You should be able to adapt the start.py and stop.py from that to your application

Try signing in here: https://johnny.heliohost.org:2083/ I will say that load and performance issues are normal for Johnny though. That server is meant for experimenting and testing, not actually hosting a stable website, so it sacrifices stability and uptime to let more users have an account and the flexibility to run what they want. If you're to the point where you need to host a production website that works like you'd expect (i.e. is reliable and up all the time), you should move to Tommy. That server is intended for production use, and we much more tightly control load on Tommy to ensure it has good uptime. To give an idea, for the past few days, uptime for each server: Tommy: 100%Ricky: 99.27% (but really slow)Johnny: 96.2%