wolstech

This needs an account on Lily... I'll send a PM shortly with details.

That PMA folder is temp files created by Phpmyadmin. For awstats, there's a button in cpanel under "metrics" to view the data. You can also use the "metrics editor" to turn off creation of that data if you don't want it.

Argh. Second one in 3 days...Joomla is hacked (has signs of AnonymousFox) and the default mailbox is full of phishing email that was returned due to being marked as spam by the recipients. I'm surprised we didn't get an abuse report for this honestly. An invite for a replacement account has been sent. You'll need to rebuild your site.

Johnny's performance is never the best, but the past ~10 hours have been exceptionally bad: http://heliohost.grd.net.pl/monitor/ Load has been 40+ for much of it. Any ideas what's going on? DoS?

No. You're supposed to set the name servers on the domain at your registrar, then you go into cPanel and add the domain under aliases (if it should show the same content as the main domain) or add on domains (if different content from main domain). Then you wait 2 hours and it works. The bad news is that Johnny is down yet again, so it's not going to work regardless of what you do: http://heliohost.grd.net.pl/monitor/ Johnny's uptime is terrible even on a good day, since the server is meant for testing things and is not meant for hosting a production website. Ignoring the current outage, normal uptime for Johnny is only around 95%, whereas Tommy is nearly 100%. Considering how badly Johnny is performing at the moment, I'll be having Krydos look at the server...

Krydos is the one who really knows about Django. He'll probably be able to figure this out instantly, whereas I'd have to stumble through it (I'm a PHP guy). Your line endings were still dos, and the sys.path.append in the dispatch.wsgi was pointed to the wrong place, but I fixed both of them and it still won't run. The error logs aren't very helpful, they just show it failing on line 10, which is the get_wsgi_application() call. [Tue Mar 30 15:28:24.586816 2021] [wsgi:error] [pid 6430] [client 69.139.94.22:61532] File "/home/takame/public_html/lifecounter/dispatch.wsgi", line 10, in <module>, referer: http://takame.heliohost.org/ [Tue Mar 30 15:28:24.583458 2021] [wsgi:error] [pid 6430] [client 69.139.94.22:61532] mod_wsgi (pid=6430): Exception occurred processing WSGI script '/home/takame/public_html/lifecounter/dispatch.wsgi'., referer: http://takame.heliohost.org/ [Tue Mar 30 15:28:24.583375 2021] [wsgi:error] [pid 6430] [client 69.139.94.22:61532] mod_wsgi (pid=6430): Failed to exec Python script file '/home/takame/public_html/lifecounter/dispatch.wsgi'., referer: http://takame.heliohost.org/

Did you make the files on Windows? If so, you probably need to convert the line-endings to unix style (Notepad++ can produce/convert files to use unix line endings). Python stuff does not like files with Windows/DOS line endings.

We are unable to move Ricky accounts to Johnny for free. If we did, everyone else on Ricky would want to do that as well just so their site isn't down. Johnny doesn't have the capacity for all of those accounts. Restoring it on Johnny also means it wouldn't move back on its own when Ricky is back up. Since you've already created a new one anyway, please use that for now.

You were using an unsupported configuration involving an A record to Ricky's shared IP. The shared IP is different for Tommy, and this improper configuration is also why you see two different things for the plain domain and www. The name servers are the supported way of pointing a domain here.

You need to change your name servers to ns1.heliohost.org and ns2.heliohost.org at your registrar. As of now, that domain is not hosted with us: https://bybyron.net/php/tools/dns_records.php?domain=felixfasel.com&rec=NS

You MUST use https://heliohost.org/login/ or https://tommy.heliohost.org:2083/ (with nothing after the / ) or the logins won't count. Our experience has been that a lot of people will either start typing "tommy" and select from browser history, or they use a bookmark, that points to one of the pages ending in .html that's inside of cPanel. These will not count and should not be used to log in.

Moving this to questions for better visibility. I think it is, but I'm not terribly familiar with the Java capabilities, so someone else should be able to say for sure.

Once you add it to your account in cpanel, the server can tell which content belongs to which domain based on the apache configuration. When you add the site in cpanel, a virtual host is created in the apache configuration for it, which specifies its document root among other things. The server just looks at the domain in the request headers to determine where it should be looking for content. This works for pretty much everything these days with the exception of SSL connections on Windows XP and older, which don't work due to a combination of our servers no longer having TLS 1.1 support and the OSes and browsers lacking support for Server Name Indication and newer TLS versions.

@Jenova: The script doesn't work when the new domain is one of the free subdomains. The admin tools will change, but the server itself ignores the change request. In a few hours, the sync process will run and the admin tools will change back to the real domain. Domain changed.

That account is on Ricky, which is unavailable due to a rebuild in progress. As a result, the account cannot be restored at this time. If you're a donor it can be moved to tommy, otherwise you need to either sign up in Johnny when registration opens, or wait until the rebuild is finished.

Unarchived.

Unarchived.

Normally I can't do the GFM, but since you posted the full receipt screen shot I can see what you paid. Sent. Please make sure that these accounts stay entirely separate (e.g. don't share between the two accounts), as doing so will get you suspended for having more than one account.

It says your last login is 2020-02-20. You must log in at least once every 30 days to keep your account active, preferably using https://heliohost.org/login/ to do so, as other links may cause your logins to not count. Unsuspended.

You can't.

That domain is not operating anymore and appears to already be deleted. If you want to host it elsewhere, change your name servers at your registrar.

That's...odd. Tommy isn't showing any real load issues for the past 24 hours. When Tommy does slow down though, the SSL handshake is usually the first thing that starts hanging I've noticed. I have a few older apps running on Tommy and I've been noticing slower times the past day or so as well. Lets have Krydos look at it to see if he notices something I don't.

Not suspended, but it was throwing a 500 error due to an invalid .htaccess file. I renamed that and the site is now working.

Unarchived.

Unarchived. It should start working in an hour or two.