wolstech

Unarchiving.

Krydos will need to answer that. I don't know Django. I looked at your .py files and don't see any other than manage.py that have a shebang line, but then, Django works differently too so it may not even have one like a normal .py script that I'd use in cgi-bin...

I updated my previous post for some common issues, but you may need to wait for Krydos to figure this out. EDIT: Looking at manage.py, you're using /usr/bin/env, which does not work here since it points to the wrong version of Python (2.7, which doesn't support Django). You need to specifically use /usr/bin/python3.7

Krydos is the only one who knows anything about Django. Very few people here use it. Normally I'd suggest trying to get the example on this page to work, but I'm not sure if it's still relevant since it was for an old version of Django: https://wiki.helionet.org/tutorials/django 500 error is usually something simple though, .htaccess syntax errors or a bad shebang line are fairly common. Note that you have to use this path to python in your shebang line in order for Django to work on Johnny: /usr/bin/python3.7 Plain /usr/bin/python won't work, nor will the env tool (points to wrong version of Python)

Let's see if Krydos can fix this for you. I'm not sure how quickly it will get done though, it sometimes take him a day or so to respond.

It's for failed IMAP logins. Your mail client is configured incorrectly. Unblocked. It may take a few minutes to be effective.

Sent.

We are unable to correct this issue because you are currently in violation of our terms of service: The provider you're using, cloud-mail.top, is considered disposable. Please provide us with a legitimate email address by changing your contact information on this page: https://johnny.heliohost.org:2083/frontend/paper_lantern/contact/index.html HelioHost does not share or sell email addresses. The only "marketing" you may receive is a donation request a few times a year, and you can unsubscribe from these emails if you wish. We will not fix the Java issue until your account is in compliance.

Duplicate request.

We've debated banning WP entirely several times. It is the only software that causes a lot of trouble, and it's not us, it's WP. The software is poorly written, insecure, unoptimizable garbage. As for why you never had issues before: traffic and luck. The more traffic you get to your site, the easier it is for you to get you suspended from WP's stupidly high load.

Ricky is overdue for a rebuild. He is extremely outdated on just about everything. Until that server gets rebuilt, you'll need to consider moving to tommy or Johnny. Both have much more recent software installed.

High Wordpress load again. This is your last chance, please delete Wordpress immediately and find different software to use. If this happens again after this, you might not be unsuspended. Every time your site causes load like this, it's causing downtime for thousands of other websites. Unsuspended.

He’s using his cPanel account, so it should be auto granted. The cPanel account has full access to all databases it owns. The first thing to try when this happens is to change your password.

PM sent to user.

I'll set this up shortly.

Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress. Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you. If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.

That account is not suspended.

Some email addresses can't receive mail from our servers, that provider is probably one of them if you didn't get the backup or sign up emails. I did find an old tommy account called nemo14 for that email address though, that has backups available. Do you have a different email address I can send an invite to so you can make a new account?

The account nemo2020 does not exist.

It was for failed IMAP logins. Please check your mail client settings. Unblocked.

Parked.

The program in the "SchoolIS" folder appears it was responsible for the issue since the malware was found hiding in there, but there's no guarantee they didn't just hide it there. We have no way of actually knowing how they got in. Unfortunately we can't provide any data from an account affected like this because of the potential that other malware or stolen information could be hiding in it.

Whatever was in the SchoolIS folder got hacked. Don't reinstall that software. Malware was uploaded into the hacked software's folder, and that malware was in the process of compromising other users on the server to extract database credentials when the server auto-banned the account. If you're curious this sort of attack (and the consequences of it when successful), search our forums for "AnonymousFox". We had an attacker successfully pull it off just over 2 years ago, and it resulted in almost every Wordpress installation on Tommy being banned for phishing and spam. It primarily attacks WP, but also can hit Joomla, WHMCS, IPB, and a few others. Here's a basic description of it: https://www.helionet.org/index/topic/33983-what-was-the-anonymousfox-hack/ (the malware on your account was the script used to conduct the initial sweep and grab database credentials, it appears the server banned it before the attacker could do anything further). Our attack was over 2 years ago, but AnonymousFox hasn't gone away and was seen in the wild as recently as just a few months ago: https://www.brightvessel.com/anonymous-fox-wordpress-5-5-hack-should-i-be-concerned/

What was the username of the old account? Also, did you delete the account, or just abandon it? If you deleted it, we won't have any backups or other data to recover. Abandoned accounts get archived and can be recovered.

Yep. Krydos has posted numbers on here before...we had a site running something else pushing thousands of views and causing virtually no load, while a comparable WP site caused more load in like 5 page views than the first one did with its thousands. We also see WP get suspended when it isn't even being used (things like it's cron can get it suspended).