wolstech

It's banned for phishing. Did you use Wordpress by chance? We've been having a lot of users with WP get hacked lately (WP is a notoriously insecure product, so I'm not surprised) and they almost always end up with the hacker putting a phishing site on their account...

Unarchived.

Nope you're good. As long as the certificate is showing as valid and installed in cPanel, it's a matter of waiting. In good conditions, it shouldn't take more than 2 hours to work, though load sometimes can make it take longer...

Did you just install it? After you install SSL using that guide, you have to wait several hours for Apache to restart before it works.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

@Luigi: That will break AutoSSL. Forced SSL redirects and AutoSSL are not compatible with each other unless special rules are added for the verification files in the .well-known folder...it needs an exception because these files MUST be accessed over plain HTTP to verify domains. This is what I use: RewriteEngine On RewriteCond %{HTTPS} !=on RewriteCond %{REQUEST_URI} !^/\.well-known/acme-challenge/[0-9a-zA-Z_-]+$ RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$ RewriteRule ^ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

That account is not suspended. The main domain on your account is working properly. If there’s a domain not working, what domain is it? Also, as a reminder, we highly recommend not using Wordpress. It’s horribly insecure.

I had this happen last week with someone else. They got a dud invite. Resent.

Unarchived. It may take up to 2 hours to work.

No other ideas here. Lets see if Krydos has any...

Did you assign the user to the database in cPanel? You grant the rights as part of assigning the user to the database. You do it at the bottom of the MySQL Databases page.

@Luigi: it’s possible. He’s going to need to write all the apis he needs and can do it any language we support. PHP would be fine.

It doesn't exist anymore which is the odd part. The account system thinks it exists, but the server itself says the account is missing, which is rather confusing (this should be impossible). Since I have no way of knowing what happened to the old account since it's missing (and even if we did, phishing bans require a replacement account anyway), I cleaned up what's left of the old account record, and an invite for a new account has been sent to you

It's banned for phishing. The weird part is the account doesn't actually exist on the server either. Normally I would be able to tell you exactly what happened, but the entire account is somehow missing on the server, despite showing as suspended in the account system. Did you use Wordpress by chance? We've been having a recent spate of WP installs getting hacked, and the hackers have been putting phishing sites on the accounts...

Unarchived. It may take up to 2 hours to start working.

The account stalog does not exist. Invite sent instead. Thank you for the donation

Those domains should now be available for reuse.

Let me know which domains you need removed and I can free them up.

Yeah that's a rather annoying bug. Our forum software went obsolete in 2018 and we haven't bothered to update due to the tons of customization we have (which will take forever to redo if we upgrade). Since it still works fine aside from the mobile PM feature, here we are

@Luigi: this one probably is a database issue, not load. Load isn't even bad at the moment. Let's have Krydos take a look. In the meantime, does Horde work for checking email?

Were you on a mobile device? The mobile PM interface is broken on our forums and can get forum accounts stuck in the mobile view if you try to use it. We can't fix it because the forum software is long out of support. Please use a PC when responding. If you're stuck in the mobile view now (blue and white layout), let me know and I'll fix that. If it won't let you reply on a PC, you can always start a new PM as well. I'll get it either way

Yep. Someone set up a phishing site on your account. When this was suspended, the account was actively phishing. Because stolen data may be present on your existing account, we can't unsuspend it. As always, heliohost recommends that users avoid Wordpress for this and many other reasons. An invite has been sent for you to create a new account. Please check the spam folder if you can't find it.

It's already unsuspended. Please clear your cache if you still see a suspended page. Also, it's a mostly automated suspension process. Accounts mentioning netflix or variants thereof (like yours) always flag for this because sites named like yours nearly always end up phishing for user account information.

It got suspended because we have reason to believe it was going to be used for copyright infringement or phishing activity. As a reminder, we don't allow illegal activity of any type. Since there's nothing illegal there yet, I've unsuspended you. As a reminder, you may not distribute paid TV or movies of any kind on your site.

I've set this up for you, please check your PMs once again