wolstech

This account's balance is also negative. Notice sent by email, also posting it here:

The backup we have on our side would restore the settings yes. The backups you can make in Plesk is actually identical to the ones we make on our side, but since you don’t have a way to actually restore the settings piece of it, only the files and databases in it are actually useful (by extracting and uploading/importing them). Yes I ran a new backup yesterday when you asked. Feel free to download it. Backups/archives are typically made whenever we remove domains, reset accounts, move the account to another server, archive the account, upon user request, or if we troubleshoot an account in a way that risks breaking it or losing data. They otherwise aren’t made routinely.

This behavior is expected. Domains no longer include webmail by default. If you want to use it, you have to explicitly turn it on in the mail settings for the domain, and then wait an additional two hours.

While we have the ability to restore them, backup and restore is not a service we officially offer. I've done it before for users, and we routinely make them for people, but we do not guarantee they'll actually work when you need it. We legally have to say this, otherwise someone could sue for data loss. For example: If we reset your account it'll be overwritten with the state of the account immediately before the reset, if our server's hard disks go bad or we get ransomware (again) we may lose it, etc. We can't guarantee that they will actually be there when you need them, so even though we have a backup, you are expected to also have your own and be able to extract the files and upload them to fix your account if needed. The easiest way to do this is to simply download the file from https://heliohost.org/backup/ and store it somewhere safe. We can always walk you through extracting it and manually setting up your account if it became necessary,

Most programming languages allow you to specify a time zone in your code. For example, PHP has date_default_timezone_set() that can be used to make your code work with another time zone. Changing the actual server time or the Plesk timezone is not supported.

Looks like June 5. https://www.omm.com/insights/alerts-publications/economic-sanctions-relief-for-syria-provides-opportunities-and-risks-for-us-companies/ it does say that the lifting of sanctions is subject to change or be revoked, but that trade with Syria is currently authorized except for trade with people/companies on a specific list attached to the general license. Keep in mind that even if we do allow Syrian users, we would be required to ban them again in the event that the sanctions are reimposed. I'm also not sure whether our service would be prohibited due to export controls or not, which they said do still apply. Escalating to Krydos to see what he says.

Created. Please keep in mind however that, per our terms of service, HelioHost does not guarantee the availability of the service (including the ability to restore backups) and is not responsible for data loss of any kind. As such, we do not guarantee the availability, validity, accuracy, or completeness of any backup we may have. It is the users responsibility to maintain local backups and be capable of manually restoring their account, if needed.

Related email support case: Morty accounts are exempt from the multiple account policy, so no exception is needed for that. Notes have been added to the account indicating that he gave approval for you to maintain it.

You're suspended for multiple accounts. Users are only allowed to have one account. The other account in this pair has already been kept per the request in this topic: https://helionet.org/index/topic/64718-solved-request-for-account-unsuspension/ Can you explain why you were seen logging into 2 accounts?

Yeah that can happen at times. If the server is experiencing high load, account creations (and maintenance tasks like inactivity notices/suspensions) are delayed until the load goes back down.

Domain changed. It may take up to two hours to function.

Your account has been reset. You'll receive an email to create a new account once the reset is complete. If you need the data from your old account, it will be available for download at https://heliohost.org/backup/ shortly.

Do you want this domain to replace your main domain or do you want it added as a second domain?

Yes, you just have to enable remote access in Plesk. To do that, you edit the database user. The options for remote access are at the bottom of the permissions page. Once it's enabled, you simply connect to tommy.heliohost.org:3306 with a client app.

We don't allow SSH on Plesk plans for security reasons. If you need that, you would have to switch to a VPS where you have an entire server to yourself. Note that if you want to switch, a VPS comes as an empty Linux box, you would have to install all of the Web server software as well as your project. There's no control panel, or anything, though many people choose to install a free one like Hestia.

Account xdwolf has been merged into roxanne. It can take up to 2 hours for the domains associated with xdwolf to work correctly. Please let us know if you need anything else.

Domains added. Please be sure to configure DNS for gbinoticias.com (either NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or A and AAAA pointed to the IPs shown in Plesk). The domains will take up to 2 hours to function.

Sure. You can download that backup through our website here: https://heliohost.org/backup/

I'll go ahead and get these two merged for you and let you know when it's done. Note that you might receive an email saying that xdwolf is moving itself to Tommy while I am working on this, this is because I can't merge accounts that aren't on the same server.

I believe the vendor folder would be created in whatever folder you put the composer.json file. Because you manually uploaded a prebuilt vendor folder to the same location as composer.json, there's no way to tell whether it worked. (Normally you'd just upload a composer.json, select it in Plesk's composer page, then hit the install button on the composer page and it would build the vendor folder for you). By the way, it's kind of silly to put this stuff in your home folder since it can't be accessed from your domain. You should create a new folder inside httpdocs and put it in there so you can actually access the app your building (e.g. making a folder called mytestproject inside httpdocs would make your app appear at wapps.helioho.st/mytestproject/ )

You are suspended for multiple accounts, but those two accounts are not actually matched with each other. They're both matched with different accounts. Do you know why there are other accounts that may be matched to these? Since you want to keep roxanne, please post from the roxanne forum account to confirm you own the other account too. Once you've confirmed ownership, I'll just merge xdwolf into roxanne for you so you can keep everything (both domains, etc.) in one account

You either do a manual restore by extracting the data and manually uploading your data again, reimport any databases if you have them, change your settings back, etc.. For an automatic restore, you have to ask us to restore the backup we have in our system (June 12 before your reset). Automatic restore of a backup cannot be done by the user. The files like the apache files, etc. you mention are useless to you since users cannot do their own automated restores.

Click on the home directory itself at the top of the tree to view its contents. Then on the right side, check the box next to the vendor folder, and "Remove" at the top.

Your account is actually on Morty. Domain added. Please be sure to configure DNS for your new domain. The domain can take up to 2 hours to function.

This time around it's suspended because during a recent cleanup process, we determined that there may be a proxy installed on your account. In our recent Terms of Service update dated June 10, 2025, we banned proxies on Plesk accounts due to the performance issues they were causing. They now require a VPS. Since the new TOS doesn't actually take effect until June 25 for existing users, I've unsuspended you. It may take a few minutes to work again. Please either remove the node app before that date, or explain what the app actually does and why it is not a proxy. Failure to do so will result in resuspension.