wolstech

It should assuming that capacity isn't available now (Krydos is the one who can answer if this capacity is available, I don't really support the VPS side of the service).

Tommy is down due to an ongoing DDoS attack.

Tommy is temporarily offline due to an ongoing DDoS attack.

We don't offer cPanel anymore. If you meant Plesk, https://heliohost.org/login/ then click continue to Plesk.

Krydos can set this up for you.

What is the name of the database that needs the access?

You can't see the option because you can't add domains yourself in our system yet. We plan to eventually add this functionality, but because of the way our DNS servers work, that involves a ton of custom development that hasn't been done yet. In the meantime, if you send me the name of the domains you need added I can add it for you.

Krydos can set this up for you.

1. You don't. We have to make all DNS changes for you if you use our name servers. Alternately, you can use external DNS like Cloudflare which will let you administer it yourself. 2. No idea at the moment as we haven't even started implementing them. Morty is the current focus. It's possible that we may end up developing/testing this implementation on that server before it opens publicly. 3. Varies depending on what type of backup it is. If it's a cpmove file, see this response I wrote earlier today: https://helionet.org/index/topic/56220-hh418669-backup-file-cannot-locate-username-wal/?do=findComment&comment=248337

You didn't quite have the files in the right place. I've moved them around so you can see the page, and also deleted a few duplicate copies of your extracted backup so you won't get suspended for using too much disk space. The content of your site appears to be mostly working and can be seen here: https://wal.helioho.st/ElizabethReedShowdown/

I believe there's a folder in there called homedir that should contains your files (been a minute since I've had to look at a cpmove file's format). Inside of that should be a public_html folder. The contents of the public_html folder can be uploaded to the httpdocs folder on Plesk. Your databases should be in the mysql folder as .sql files. Ignore the small ones labeled "create" if they exist, you want the larger file for each database that has the data in it. For those, you create a database and user for each one you want in Plesk, then go into PhpMyAdmin for the new database and import the .sql file. Once that's done, you'll need to reconfigure the software the database belongs to with the new database name and user (how you do that depends on the software, but usually there's a config file you edit to do this). If you used postgres, the process is similar with the pgsql folder. The major difference is that for postgres you'll need to install a database management tool like adminer on your account to import the content since Plesk doesn't provide one. For mail, there should be a folder called mail (I believe it's inside of the homedir folder) that contains your mailboxes. The cur folder inside each of those is the inbox. The files with the really long names are the emails. There is no easy way to restore these to Plesk, but if you have Outlook on your PC, you can rename them to have a .eml file extension then open them in Outlook to read the mail. They're in plain text, so if you don't have outlook you can open them in notepad too but you'll see all the headers and such. The rest of the archive is mostly cPanel system information and can simply be discarded.

Added. it may take up to 2 hours to start working. Make sure the DNS is pointed to our name servers or if you use external DNS, that an A record is pointed to 65.19.141.77.

Krydos can upgrade this for you. There may be a wait though as that message usually means we're sold out and may not actually have the capacity at the moment.

Krydos has to do this.

Krydos needs to install this.

Krydos needs to do this.

Please post the transaction ID of your donation.

You didn't receive an invite because you already have an account. If you want to receive an invite for that donation, the existing account needs to be deleted first. Do you want me to delete your account and send the invite?

Third party tools like 7-zip will easily open .tar.gz files. They're a common linux archive format. Once unpacked, there should be a folder inside called homedir that contains the files from your account. Your databases should also be present as .sql files in there.

You should receive a second email with a link to the backup. The link may be in your spam folder (gmail often marks our mail as spam). You can request a new backup link yourself from here: https://heliohost.org/backup/ by entering that email address if it expires. There should be one backup in the system for you, a cPanel Tommy account backup created on Feb 18, 2023 as part of decommissioning the cPanel Tommy server.

For your domain, select the Mail tab, then Mailing Lists. Be aware though that using this function to send large quantities of email will result in your email service being disabled for sending too many emails. There is a strict limit of 50 recipients per day (how you use that is up to you, it can be 1 email sent to 50 people, 2 emails to 25 people each, 50 emails to 1 person each, etc.) Also, as a reminder unsolicited email is prohibited by our terms of service (users must expressly agree to receive mail from you), and if we receive a spam complaint about the mail you send for any reason, your entire account will be suspended for spam. Repeated spam complaints will result in a permanent ban.

That sounds like the program's either making bad assumptions about the server environment, or is not compatible with the server...common issues with this would be wrong PHP version or the app expecting certain settings we don't have (that open_basedir restriction for example is often incompatible with Laravel-based applications since that framework assumes you have control over the server its running on). We can't really help with troubleshooting code beyond simple issues like the one above, so you'd need to figure this out yourself or reach out to the developer for help.

Glad to hear its working for you. Let us know if you need anything else.

I don't see anything wrong on our end, so I've sent you another link to reset your password. Please be aware that you should use only normal english characters and symbols in your password. Plesk does not support non-ASCII characters, accented characters, or spaces in passwords. It'll accept them when you change a password, but then the new password won't work.

Please check your email for a link to reset your password.