wolstech

Your site is hosted on the normal Tommy shared IP address, which is null routed due to a DDoS attack. Plesk's login is currently on a different IP, which is why that is working.

Changed. It may take up to two hours to start working. Note that since the domain supposed to be on the 65.19.141.77 IP which is null routed, it won't work until either Krydos moves it to another IP, or the ongoing DDoS subsides and related null route is lifted.

Resent.

You might have tried renewing it earlier while the server was down, but it has since recovered and the account is now active.

You're actually on Johnny, and your account is not suspended.

The server was down for the past day due to a DDoS attack but has since recovered. Is this still happening?

Try this Discord invite : https://discord.gg/T9vxTkU

Tommy is down due to an ongoing DDoS attack.

I would assume K will eventually change the IP being used for Plesk so you can sign in and get the IP to update your DNS. Alternately, you can probably just ask our name servers to get the IP once it’s changed. On windows it would look like: NSlookup (domain) ns1.heliohost.org Domains generally have a zone on our name servers even if you don’t use them.

Tommy is down due to an ongoing DDoS attack. Your VPS should be up and available right now. Is it still down? There was a brief downtime for all servers including VPSes when the attack first hit, but once Tommy was null routed everything else including VPSes should've recovered. This was the announcement that Krydos posted on Discord:

Is that a yes you want me to delete your account? Also, Tommy is down due to an ongoing DDoS attack, so we can't move you until the attack subsides anyway...

It should assuming that capacity isn't available now (Krydos is the one who can answer if this capacity is available, I don't really support the VPS side of the service).

Tommy is down due to an ongoing DDoS attack.

Tommy is temporarily offline due to an ongoing DDoS attack.

We don't offer cPanel anymore. If you meant Plesk, https://heliohost.org/login/ then click continue to Plesk.

Krydos can set this up for you.

What is the name of the database that needs the access?

You can't see the option because you can't add domains yourself in our system yet. We plan to eventually add this functionality, but because of the way our DNS servers work, that involves a ton of custom development that hasn't been done yet. In the meantime, if you send me the name of the domains you need added I can add it for you.

Krydos can set this up for you.

1. You don't. We have to make all DNS changes for you if you use our name servers. Alternately, you can use external DNS like Cloudflare which will let you administer it yourself. 2. No idea at the moment as we haven't even started implementing them. Morty is the current focus. It's possible that we may end up developing/testing this implementation on that server before it opens publicly. 3. Varies depending on what type of backup it is. If it's a cpmove file, see this response I wrote earlier today: https://helionet.org/index/topic/56220-hh418669-backup-file-cannot-locate-username-wal/?do=findComment&comment=248337

You didn't quite have the files in the right place. I've moved them around so you can see the page, and also deleted a few duplicate copies of your extracted backup so you won't get suspended for using too much disk space. The content of your site appears to be mostly working and can be seen here: https://wal.helioho.st/ElizabethReedShowdown/

I believe there's a folder in there called homedir that should contains your files (been a minute since I've had to look at a cpmove file's format). Inside of that should be a public_html folder. The contents of the public_html folder can be uploaded to the httpdocs folder on Plesk. Your databases should be in the mysql folder as .sql files. Ignore the small ones labeled "create" if they exist, you want the larger file for each database that has the data in it. For those, you create a database and user for each one you want in Plesk, then go into PhpMyAdmin for the new database and import the .sql file. Once that's done, you'll need to reconfigure the software the database belongs to with the new database name and user (how you do that depends on the software, but usually there's a config file you edit to do this). If you used postgres, the process is similar with the pgsql folder. The major difference is that for postgres you'll need to install a database management tool like adminer on your account to import the content since Plesk doesn't provide one. For mail, there should be a folder called mail (I believe it's inside of the homedir folder) that contains your mailboxes. The cur folder inside each of those is the inbox. The files with the really long names are the emails. There is no easy way to restore these to Plesk, but if you have Outlook on your PC, you can rename them to have a .eml file extension then open them in Outlook to read the mail. They're in plain text, so if you don't have outlook you can open them in notepad too but you'll see all the headers and such. The rest of the archive is mostly cPanel system information and can simply be discarded.

Added. it may take up to 2 hours to start working. Make sure the DNS is pointed to our name servers or if you use external DNS, that an A record is pointed to 65.19.141.77.

Krydos can upgrade this for you. There may be a wait though as that message usually means we're sold out and may not actually have the capacity at the moment.

Krydos has to do this.