I got an email when Plesk was ready so I moved my account and then received another email stating that my account was successfully transferred. The latest email has a button that says Login To Plesk and points to https://heliohost.org/login. But after clicking on it I went to the web and there was no way of login in. So, I requested a password reset, but that change only took place in helionet instead of heliohost (I mean, the new password only gives me access to helionet).
I used the last 3 passwords that I remembered for HelioHost, but all those (using both, my email and my user name) were wrong. I'm sending you an attachment of the error I was given when login in.
I already went to https://heliohost.org/renew/ and reactivated my account. But I'm still unable to login...