The only files on this account are a chase bank phishing site in public_html... If you didn't put that there, someone got into your account and did so. Either way, the uploading of any phishing content to an account, regardless of the reason, results in a permanent ban.
I just manually forced it for you to speed it up. It was scheduled to check at 5:37PM, so if I hadn't, you would've gotten it in another 12 hours. Now that I did that, you'll probably get it within 2 hours or so.
It can take up to 24 hours for it to get a certificate. Also, make sure you do not have a forced SSL redirect on your domain (or that the .well-known folder has an exception). That folder must be accessible over plain HTTP or it will fail.
There is no need to do anything special to use new functionality. Just use it as you always have. Also, there's no way to "reset" an account. You have to back all your data up and delete your account entirely, then we send you an invite to create a new one. If you want to do that, delete your account and let us know so we can resend the invite.
It looks like you are trying to restore a backup for the user “admsc”.
The user “admsc” already exists on this system.
That can't be unarchived because it's already active.
Indeed inactivity. Unsuspended. Give it a few minutes and it'll be up again. Lily accounts go inactive when the cPanel account they're associated with goes inactive. Also, a Lily account that's inactive can be renewed just like a regular account by entering the Lily username at https://heliohost.org/renew/ They do take a few minutes longer than a cPanel account to start working again though.
My response yesterday morning was poorly timed, even I didn’t know that K was planning to finish the server yesterday until the announcement. I’ll get this unarchived for you later tonight when I’m at a computer if someone else doesn’t do it sooner.