wolstech

Give it a little while for Apache to restart. Also, I removed your HTTPS redirect. HTTPS is incompatible with Tomcat by default. Krydos can make a special change to force it to respond to HTTPS if you really want to, but it comes at the expense of performance and the ability to accept plain HTTP connections (you can only pick one or the other, both would double the amount of load your site causes). For now, lets just get it working first...

Krydos should be able to get you the Tomcat log for the deployment failure.

It fills in less than 10 seconds almost every day due to demand, so yes, that's probably correct. The counter simply has a resolution in minutes. Ricky isn't bad uptime wise (98% compared to 95 on Johnny) but is VERY slow. It'll host a static or very basic scripted site perfectly fine, but it won't run something like Wordpress (which we don't recommend anyway, bloated and insecure) without ridiculous load times. The old account is indeed gone, that error sometimes pops up if the server lags.

Unarchived.

Unarchived.

Your username is just labrecqv for SFTP. The password is your cPanel password. The FTP accounts you create in cPanel will NOT work with SFTP. For those, you need to use "plain (unencrypted) FTP" on port 21 instead.

Unblocked. SFTP should be the same username and password as cpanel. Note that the username for SFTP is your actual username (NOT your email address).

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Unblocked. It was for failed SFTP logins, so you should check that your credentials are correct.

You can change your primary domain here: http://heliohost.org/classic/support/scripts/domain

Use a zip file. Zip up your entire website, upload the zip file where you want the files to go, then right click on it in file manager and extract it.

Unblocked.

Bitcoin donations have to be verified by Krydos, then we'll get your account moved for you

Sounds like snake oil to me. I've never heard of such causing an impact (unless the site is down due to being overloaded by them...). The only time I really see bot blocking scripts used is on phishing and other illegal sites...and that's generally done to hide from automated anti-abuse services (ironically, implementing a block like this actually makes abuse easier to identify).

@BlueyEmperor: It won't. There's a flag on the user profile that will remember it. It appears to work because it logs you out when you dump the cookies as part of the cache clear. If you log back in, it will come back. The issue is usually triggered by replying to PMs on mobile.

We don't recommend WordPress for exactly this reason. It's really badly written internally, and as a result is notorious for high load (among other things...it also loves to get hacked, which usually leads to a ban for malware or phishing when the hacker sets up illegal content). The best solution to WordPress issues? Don't use WordPress.

@sohamb03: it sounds like you misunderstood (or perhaps I explained badly). The way this works is it suspends accounts *until* the load comes down. It doesn't suspend users who don't make any load, that'd be pointless. Also, an account that's suspended produces no load at all, it just wastes space. If you had a list of accounts and sort them by heaviest use at the top, the logic is (oversimplified): "suspend account at top of list, recheck load, repeat if still too high". I have seen cases where the chart doesn't show a lot of load, but the user gets suspended for it. These are "spike load" suspensions. My understanding is that the chart Krydos shows reflects an *average* of an account's use for the day, so an account that normally doesn't produce much load could spike from nothing to the top (from, say, a bad script executing) and suspend, and it won't look too bad on that chart. @Krydos: How often does that chart update? Is there a sampling rate for that data?

If your system opens a port (which it probably does if it needs a server half running), no it won't work on the shared hosting. You could buy a VPS to run it though. If it doesn't need to open a custom port and only has to be accessed by stuff running on the hosting server, it might work using a cron, but leaving things running infinitely like this is a good way to get suspended too because they contribute to load while they're running.

Space meter sometimes takes a few minutes to update. Also, check in your temp ~/tmp folder, the stats data loves to eat large amounts of space...

This guy promptly moved his phishing campaign to a host called Hoststud (a tiny cPanel startup running on what looks to be a Hetzner VPS) after we banned him...I just managed to get him shut down over there too.

You're running WordPress, which is infamous for this. Krydos has written extensively about why we recommend users stay away from WP, but high load and security issues are the top two reasons. To give you an idea, a WP site can generate more load serving a few MB of data, than most other CMSes would generate while serving several GB worth of data. The only real fix for it is to dump WP and find something else to build your site with.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

It looks like it resuspended itself for load almost instantly. The server load is extremely high at the moment, and you are one of the heavier users (your RAM use is consistently near 100 for the past several days) so it got suspended. I've put an htaccess with "deny from all" in your public_html to disable your websites, and unsuspended you. Please fix the load issue before removing it.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Ssl shopper is broken (probably a stale cache somewhere). That domain loads fine for me and has a valid certificate.