wolstech

Assuming the credentials are correct, this occurs when you didn't enable remote access for the MySQL user. If you edit the database user in plesk, there is an option to enable remote access for the user. This needs to be turned on in order for remote connections to work using that database user.

Use tommy2.heliohost.org:3306 as the host name if you're accessing the database remotely. Note that when you create the database user in Plesk, you must specifically enable the user for remote connections, otherwise you'll receive an access denied error.

Our email system does not support pictures so we can't see the error. That said, I'm assuming you're trying to log into the forums at https://helionet.org/ If you're unable to log in there, please using the lost password option: https://helionet.org/index/lostpassword/ Note that this password and your hosting account password are separate, and that resetting your password here will NOT change your hosting account password.

It's labeled as MariaDB. MariaDB is an open source version of MySQL (which was bought by Oracle years back and became a commercial, closed-source product).

Please check your email for a link to reset your password.

Yes. The httpdocs folder is equivalent to the public_html folder that was used on cpanel.

This was related to an IP address change being done in the background to reverse a DDoS mitigation from a few weeks ago. Please clear your cache and your site should be working again.

Yes you can. The DNS records for popnow.heliohost.us have been cleaned up. Try using your invite again now and that domain should be free for you.

Assuming duplicate of https://helionet.org/index/topic/56323-solved-add-domain/ , marking as solved.

These domains are already attached to his account.

Marking solved since you also emailed us and it was resolved there. https://helionet.org/index/topic/56433-hh264814-account-problem/

And even though you received a Tommy invite for your donation, yes Johnny does support PHP.

Tommy invite sent. Thank you for the donation.

Ricky users were moved to Johnny, not to Tommy. If you're a donor, please send us the transaction number from your donation and we'll send a Tommy invite for you. If you're not a donor, please let us know and we'll be happy to send you a Johnny invite at no cost.

I responded 12 minutes after you asked this last time...see my response here: https://helionet.org/index/topic/56412-signed-up-3-days-ago/#comment-249180 I need the transaction number of the donation to get you the missing invite.

Sent. It'll probably be in spam as they are for most Gmail users.

An invite for a Johnny account has been sent to you.

Krydos has to change this for you.

Underscores are not a valid character in a domain name. Would you be ok with a hyphen instead (magic-chess.helioho.st)?

Added. It may take up to 2 hours to start working, and you'll also need to create an A record pointed to 65.19.141.77 and an AAAA pointed to 2001:470:1:1ee::2002 before it will work. Also, please keep in mind that if you plan to send email, expect it to rarely or never deliver. The .xyz TLD is blacklisted by most major email and spam filter providers due to frequent abuse.

You'd need to post the transaction numbers for the donations for us to look at the donations. Also, to reset an account, we just delete it and reinvite you. Is that OK?

It's because you keep posting in a section of the forum that is not meant for customer support. We only pay attention to "Questions", "Customer Service", and the subforums inside of Customer Service. None of us really look in any of those sections up top, so posting there will often result in being ignored. Also, keep in mind for the future that in the US, July 4 and the days surrounding it are a holiday for many people so support may be limited or nonexistent during that time each year. Moving so Krydos can do this.

That request got overlooked due to the wall of text, we didn't even see the domain requests at the bottom. I just escalated it for you.

Krydos can do this for you.

It's likely because the system still thinks you have a Ricky account even though Ricky has been retired. Do you have the donation's transaction number? We can remove the record for the Ricky account and resend the invite to you.