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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. Unblocked. It may take up to 15 minutes to be effective.
  2. I feel like someone else asked for this a while back and it couldn't be done, but I'll let Krydos take a look at it for you.
  3. Our system marked your account suspicious. Normally we would ask for more information from you, but upon reviewing the account, I think phishing is a better classification for this one. Can you explain why your account looks like basically the textbook definition of a phishing account?
  4. Krydos has to set this up.
  5. (Deleted incorrect post, I misread the error). Did you enable remote mysql in cPanel? That error is an external connection that's being refused, probably because you didn't allow mysql connections for the server static.234.90.90.157.clients.your-server.de
  6. Script tags are processed and loaded entirely on the client. This won't be a server issue but rather broken code on your part. More often than not, it'll be because the paths are incorrect. Odds are in your browser if you open the developer tools and watch the page load, the JS files are returning a 404 error.
  7. Unsuspended. Users can also renew an inactive account on their own at https://heliohost.org/renew/
  8. See if it works now. (I tried suspending then unsuspending you again to see if the lock will clear). If it doesn't, let me know and I'll have Krydos look at it for you.
  9. Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress. Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you. If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.
  10. This account is suspended because it was registered using a temporary email address, which is a violation of our terms of service. We do not allow temporary/disposable email addresses. Please provide us with a real email address so we can update your account and unsuspend you.
  11. Once the account archives for any reason, that link won't help. Archives aren't just due to maintenance, an account will archive just from normal inactivity if it goes long enough without renewal.
  12. You can change your forum email address here: https://www.helionet.org/index/index.php?app=core&module=usercp&tab=core&area=email You'll need to wait for Krydos to verify the donation since he had you donate through the GFM instead of through paypal.
  13. The domain is incorrect, there's no www in front of it. This link works for me: https://wal.heliohost.org/ElizabethReedShowdown/index.php
  14. Krydos has to deal with this.
  15. It's suspended for being over quota. You have 1000MB of space, but are using 2607MB. It appears to be your mysql databases ballooned for some reason. I'm going to let Krydos handle this only because we recently had issues with another user whose databases did something similar.
  16. @Robertzo: That link won't unarchive accounts period. It only renews them when they're inactive (i.e. before they archive). Once archived, an admin has to restore it, there is no self-service for unarchiving (though that is one of many things on the to-do list).
  17. Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.<br /><br />This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress.<br /><br />Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you.<br /><br />If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.
  18. Unblocked. It may take up to 15 minutes to be effective.
  19. We're not sure why this is so large either...Indexes and overhead possibly? Try the suggestion given: export a backup of the database, drop it, then create a new one and reimport the backup, then we'll check to see if the size goes down.
  20. Yes you can, at least as of now. I've considered disabling much of cPanel for Lily users though because I've had a few try to use Lily to evade the disk space limit and others not realize many options don't do anything for Lily users. The only thing that it really shares with the cPanel account is the DNS Zone Editor and mail (though mail requires a ton of manual configuration on my part and only works if the cPanel account is on Tommy). Pretty much everything else in cP is irrelevant when you use Lily.
  21. There's a page in cPanel called Account Load that you can monitor. The closer those bars are to 100%, the more likely you are to be suspended. If you're at 100% for either of them, you're near or at the top of the list for a suspension if the server load spikes. If you want to disable your site, the easiest way to do so is to put deny from all in the .htaccess file. It'll replace your site with a Forbidden message until its removed.
  22. Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress. Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you. If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.
  23. Components cannot be updated because other sites are using them and would break. You’ll need to rebuild with older components. Also be aware that Lily runs .net 4.7 and .net core 3.1. The newer .net 4.8 and .net 5 are not supported.
  24. Unsuspended. Please fix it quickly.
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