wolstech

We got it.

If you're using the Plesk SSL, uncheck the option for wildcard certificates and run it again. It'll install without any DNS verification at all. We don't support wildcard certificates at the moment, and most users don't need them anyway.

I see a working WP installation at that domain. Please clear your cache. It may also help to use a different browser.

Ricky has been retired: https://helionet.org/index/topic/56303-farewell-ricky/ We actually shut that down this morning even though we had originally given a deadline of this past Sunday. You'll need to download your account's backup from https://heliohost.org/backup/ and sign up again on one of our other servers.

Added. It may take up to 2 hours to work. In the meantime, please make sure your domain has name servers set to ns1.heliohost.org and ns2.heliohost.org, or if you use external DNS that an A record is pointing to 64.62.151.106 and an AAAA is pointed to 2001:470:1:1ee::2002.

Krydos can add this.

Tommy is currently donor-only. We are unable to offer free signups on it for capacity reasons, and even as a donor-only offering it's still too full. Johnny is actually a better performer at the moment anyway, so my recommendation would be to sign up on Johnny for the time being. That server offers a few free accounts each day at midnight UTC, though they fill quickly (slots filled in 36 seconds yesterday).

Krydos has to do this.

Changed. It may take up to 2 hours to take effect.

It's because the IP address on our name servers for the domain does not match the account IP in Plesk. Krydos can fix this.

Krydos can assist with this.

Please upload the image somewhere and send us a link. The support email does not accept attachments.

You can't do it yourself if you're using our name servers, but Krydos can add it for you if you post the record that needs added and the domain it needs to be added to. If you need to update DNS frequently, you could also consider switching to external DNS like cloudflare.

Krydos can do this for you.

For now you have to ask us and we'll post the usage chart for you if you want to see it, but eventually you'll be able to see it in the dashboard at https://heliohost.org/dashboard/load/ Unsuspended.

You caused a significant amount of load and brought the server to a crawl for 3000+ other websites...your CPU usage was more than twice that of the second heaviest account. This was your load over the past 24 hours...during those big spikes, each which lasted an hour or more, your account was slamming the CPU and the memory usage wasn't much better (that cliff at the end is where I suspended you and your load went to 0, which brought the server back to a tolerable overall load). Some software products are especially bad about this, Wordpress (especially with plugins) being the most common offender. Other software like Moodle, Magento, and Prestashop are also common causes. How do you plan to fix this?

Added. It'll take up to 2 hours to work. Please make sure DNS has an A record pointed to 65.19.141.77 and AAAA pointed to 2001:470:1:1ee::2002.

Invite sent.

A donation would be a Tommy account yes. Do you have the transaction ID from that donation? If you have that I can cancel the Johnny invite for you and replace it with a Tommy account with 4000MB storage.

Yeah sometimes these just take a little while. Glad to see its working

Added. Please make sure the DNS is set up and has A records pointed to 65.19.141.77. It'll take up to 2 hours to work.

Please check your forum PMs for information on your Lily account.

This guy crashed the database servers: https://helionet.org/index/topic/56331-krydos-suspended-michaelwschmidt/ Krydos suspended him and it's working again.

Crashed PostgreSQL crashed MySQL and over 11 GB storage used. You crashed the server and caused downtime for 3000+ other websites, and were over quota by nearly double. A 20GB database will not fit even on the largest Tommy account (which has a disk space limit of only 6000MB). You're well into VPS territory with a 20GB database. I'll let Krydos decide if he wants to unsuspend you...

I never even saw this until now. I'll take care of it later today for you. The information for the Lily account will be sent to you via forum PM once I set it up since the support email is public.