wolstech

@allyn51 Considering this is still down, would you prefer a Johnny account for the time being so you can get started? I can delete your broken Tommy account and send an invite for Johnny so you can get started right away. Johnny is up, accepting new accounts, and (when it was up) faster than Tommy due to capacity. We can always send you a Tommy invite later if you want to move over since you donated.

Congrats Kairion!

That account cannot be renewed at the moment because Tommy is down. https://helionet.org/index/topic/54956-eddie-server-hacked/

The SPFs look fine. I'm not sure if or how hesita supplies webmail access, so can't really answer that one. You could always set up a subdomain and install your own though. Round cube is free to download. I'd remove the DKIM value entirely. The value probably came from Plesk (it gives you one to use when you set DKIM up), but will be wrong for mail being sent from your VPS. Gmail is very sensitive about spam, and while it should still deliver since the SPF is valid, you never really know with Gmail. (If mail fails both DKIM and spf, Gmail won't even deliver it to spam...it just discards it and sends a message back to the sender).

Silly question, but do you actually have a mail server installed (and the appropriate mailboxes set up on it)? As for webmail, is the web server set up for a webmail subdomain? I get a 500 error, so either its set up and broken, or it's not set up.

Website should be fixed and no longer be showing those errors as of about 6 hours ago, but since you're on Tommy you still won't be able to log in yet. That server is currently in the middle of being recovered, we're hoping for that to finish sometime today. Users with a Johnny account should be able to log in though.

We'd need to know the username of the old account to find it. His forum username doesn't find anything.

We haven't started on Tommy yet, Krydos is waiting for Cody's hard disk to back up / recover from the hacked server. Cody manages all the user accounts, and is the reason our website is showing all those error messages. It also contains that name server that's down. Last I heard that was 36% complete about an hour ago, but we have no idea if it's even going to boot once the backup finishes. Others online who were hit by the same attack are mostly reporting that the data is fine when they recovered their servers, so we're hoping it'll just work. So far, what I've seen makes me think the cybercriminals were either lazy and hoping people would just pay up without digging into what they did, or perhaps incompetent at ESX exploitation and ransomware usage.

Yeah, Eddie being down means new accounts can't be created. We're in the process of trying to recover Cody (the virtual machine that handles account management), and if it boots successfully once the recovery is finished, new accounts and website logins for Johnny should work again. Also, keep in mind the link in our emails expires after a week if the process isn't completed. For free signups, you can just sign up again if the link expires.

FTP for the files, PHPMyAdmin for MySQL, and it has no DNS server or mail server (it uses the normal HH DNS cluster on Cody/Brody and the mail is sent through Tommy).

Currently it has no control panel at all. It's using a bunch of custom scripts for admin, but there's no user interface. Users just get FTP access for their projects. Lily accounts as they currently stand require you to also have an account on a Plesk box.

Our website and all accounts on both of the Tommy's are unavailable due to a developing incident. If you were on Johnny, you can still use your account by logging in at https://johnny.heliohost.org/ More details will be announced when available.

We can't resend this at the moment due to a developing server incident. You may end up with a Johnny invite for this anyway...

Krydos would know all the details, but one of the big reasons is because unlike those other panels, Plesk also runs on Windows, which means Lily can eventually get Plesk as well.

I'm guessing the server was already trying to fix that in the background and had the database locked at the time you tried. I just went to check on it myself and the webmail is showing as secured already, so it looks like you're good to go

Krydos can check your VPS, unneeded components can typically just be uninstalled. Keep in mind that if it does need to be rebuilt, you only get one free rebuild per month (I think additional rebuilds in the same month are $1 each but don't quote me on the price).

Uncheck the wildcard domain option and try again. That option is not supported at this time.

Lily accounts exist alongside the Plesk account, not in place of it, because Lily in its current form lacks a control panel and cannot stand on its own. Apps you run on Lily can be configured to use your Tommy account for the features Lily is missing like email or Postgres. Please check your PMs for account information. Note that it can take a little while for the domain to start working since the DNS has to propagate.

Let's see if Krydos can get any additional info on this for you.

Most of us here don't know or use Python or django. If it were PHP code you needed help with, you'd likely get an answer quickly, but the smaller languages have far fewer users and consequently limited support. Anything django related is probably going to need to be answered by Krydos. I'll escalate it for you, but Krydos is busy with bigger projects like the cpanel Tommy decommissioning, Morty, SFTP accounts, and the DNS integration, so I'm not sure how much time he has for debugging user code at the moment.

Krydos can add the domain for you. What domain is it?

That's normal. All Tommy users who migrate are being moved to Johnny because Tommy ran out of resources (remember, plesk tommy has half its normal resources since it's sharing with the cpanel Tommy) . Your old account would've moved to Johnny had it succeeded too. Johnny is faster than Tommy right now anyway. At some some time in the future we'll offer the option to move back.

It looks like it's working now. I just see a blank white page with the word test in the corner. If you're still seeing the default plesk page, please clear your cache. The domain can take up to two hours to start working after the account is created.

ETA tool says it moved to Plesk, but the admin tools show it as being on cpanel, so I'm guessing its half transferred and failed? Krydos will need to troubleshoot it.

Please check the email attached to your account for a link to reset your password. Note that for the forum account, you'll need to reset this separately by using the forgot password link here: https://www.helionet.org/index/lostpassword/