wolstech

If you mean your forum account, let us know the new username and we can rename you. If you mean your Hosting account, those usernames cannot be changed. If you wish to change the username on a hosting account you need to request your account be deleted then sign up again. We can reinvite you so you don't have to wait.

The display errors is intentionally turned on because a large number of our users use our platform for code development, and the errors are a lot more meaningful than a blank page or 500 error. We won't be turning this off either as doing so results in a a substantially higher number of support requests based on past experiences. If you don't want the errors to show, you can hide them by adding error_reporting(0); to the top of your code. As for error_log, the old cpanel servers used to generate an error_log in the same folder as the PHP script that contained its errors, but Plesk just dumps it all in ~/logs/error_log. This might be something to consider down the road if enough people ask for the old behavior back.

Krydos can add this for you.

We only own .146 to .158 in that range, and all IPs except for the .152 you had previously are already allocated to other customers. Do you want your old IP back?

All of us are volunteers helping run this place around our real lives. Heliohost is a nonprofit charity that does not have any paid staff, and as such we do not offer any guarantees regarding the speed of support. As I said earlier, VPS issues typically take up to 48 hours to receive resolution due to the specialized nature of that service and limited number of people who know how to support it (2). If emergency support or guaranteed turnaround times/an SLA are a requirement of your use case, you may wish to consider a different provider. We’re primarily a shared hosting provider and offer VPSes because we have extra server space and need to keep the lights on somehow…we give our main product (shared Plesk hosting) away for free to the community and donations/ad revenue alone don’t cover our operating costs.

He asked to delete and recreate his account on March 4. Assuming the DNS zone went with it, it likely needs to be set up again as that was done on February 26.

It'll need to be either generatetools.heliohost.us or generatetools.helioho.st since we no longer offer subdomains enong in heliohost.org. Which would you prefer?

He only checks the forums like once a day, and it's usually in the evening or late at night. Typical response time is 24-48 hours for things needing Krydos' attention.

That's also a Krydos question, but I would imagine its possible assuming we have one free to swap it with. Lets see what he says...

Ack, I didn't look at the system settings, just user settings for your account. There is indeed a option for "Allow setting up FTP backup storage on the local server" in the system-wide options. Since I can't do this per-user and it was allowed on cPanel, it's been enabled on Plesk as well. Please make sure your backups do not include previous backups. If your account runs out of space you'll end up in a weird half suspended state where an admin will need to delete your backups for you to get unsuspended...

Krydos can rebuild your VPS for you.

The VPS at 65.19.191.152 is up by the way, I can reach it via SSH and it responds to ping. If you can't access it, there's something else wrong besides just nonpayment (though it is due to be renewed). Krydos will probably see this later today or tonight (currently 6:45AM where he is, 7:45AM for me...) and generate a one-time payment link for you. If you want to make it a recurring subscription that auto-renews at $4/month, the link for that is https://heliohost.org/vps/pay/?code=JAtSd2yMsWzrxBat (this link is specific to this VPS, other users reading these support topics should not use this link). I don't know how K makes the one-time links, this one is shown in the admin tools...

Krydos can add this for you (or yashrs, but he rarely reads the forums it seems)...

I've split your topic off of that email thread since it's a different issue. Krydos can get you a link to pay manually.

Correct, doing what's shown in that picture would get all 3 of those accounts suspended when we catch it. That's cross-hosting, and is a tell-tale sign of having more than one account. Another since you showed it in the example: Temporary email addresses are also against the TOS, even if you only have one account.

This does not appear to be an option in Plesk per their documentation. It would be a bad idea anyway: Depending on the account's available space, dumping the scheduled backup into your account could unexpectedly cause the account to exceed quota when generated and get you suspended. In addition, if a backup runs and is not picked up and deleted from the server before the next backup, the following backup would include the previous backup inside it, causing the backups to just grow exponentially until the account suspends for lack of space.

Additional storage is $5 per 1000MB (with a max of 5000MB for a single person, so $20 maxes your account out). This is a one-time fee. Please provide a transaction ID for the payment and we can get this added for you.

Krydos can do this for you.

Krydos can do this.

You can get on the wait list now by selecting one of the plans that's full. When it's your turn and space for the VPS becomes available due to something like a cancellation, you'll be notified.

No problem. The other has been unsuspended as well. We have one other user doing the same thing (organization site and personal site, with organizational stuff being admin'd by someone else). Just keep in mind that it may get suspended again if we see the accounts being used as if they are one (hosting identical content or parts of the same website, being logged into by the same person at the same time, etc.). We have to enforce that because otherwise people like to make more than one account to evade the disk space limit. Sorry about the rough start and welcome to HelioHost! Let us know if you need anything else

Did you re-enable remote mysql after your account moved to Johnny? You might just need to turn the remote access back on in Plesk to fix this. You are correct on the host name being johnny.heliohost.org.

We don't have Ruby on Rails at all right now, and in fact you're the first in quite a while to ask for it. We'll make a note of it though. I'm not sure what our plans are for Rails at the moment...Krydos is the one to answer that for the shared hosting. I do know a VPS would let you do that though.

So this is awkward. This is not yet implemented on Plesk, and Tommy is actually the slower of the two servers right now anyway...you're actually better off where you are. Since actual moves aren't implemented, if you do want to move, we'd need to delete your faster Johnny account and invite you to the slower Tommy server. Are you sure you want to do this? (If not, we can wait until actual moves are implemented and Tommy is faster server than Johnny again, and honor the donation later if you'd like).

It got suspended because you created more than one account. You are only allowed one account. I've unsuspended the one matching your forum name. If you need to host more than one website, you can do that using one account. Just let us know what domains you have and we can add the extra domains to your account.